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Yes, you will be able to change his address but the only problem is you may loose ebay and/or Paypal seller protection because the change is in the message and not on the account. This topic has been covered extensively in the forums. It appears that while there may be ebay reps who have identified that a seller will be covered because it is in the messages, when I spoke to an ebay rep, I was informed that while you are allowed to change the address, if anything goes wrong, you may not be covered under seller protection. It will depend on which person and/or department you are referred to if there is a problem with receipt of the item.
I wonder if dropping the prices could just be done with a short term sale mark down so when it ends the original price will still be intact.
Have you called PayPal to make sure everyting is in order since they are the ones who handle the money?
03/10/2018 at 3:02 pm in reply to: Buyer wants full refund after case closed accepting partial #34763WBird,
You did not hire this person as your repair person or make an agreement with him that he can get the partial refund, try to repair it himself, and send it back to you if his repair does not work, so the only thing for you to do is to step back and address objectively. Did he follow ebay policy -No! Once an item is altered, it looses ebay coverage and I believe PayPal coverage. Was him repairing it and sending back if he could not fix it or match up the color part of the partial refund agreement – No?
In my opinion, a return and refund is not warranted and sounds like will not be supported by ebay if the buyer pushes it. It sounds like he his fishing to keep the shoes and get his money back which he does not qualify for.As for the feedback, do not let that rule your response. As you are a professional, step back and just address this professionally and objectively. In my opinion, you may want to be very brief in any response. You may want to say something like, As agreed upon, a partial refund was given and ebay policy was followed which completed the transaction in full.
If he gives you a negative, depending on what it is, you can call ebay to have it removed. If they will not remove it, you can share it in SL and we can help you provide a simple, brief, professional response. Sometimes buyers want to see how the seller responded to feedback when considering a purchase. If you have a strong feedback history, this will only be a blip on the radar of feedback.
Try not to let this consume too much of your time and energy. I am sure there are many other things that are of high importance that require your time and energy. I would also offer to list a few things with high value so you use your energy toward moving forward regardless of what happens in this matter.
It would be good to know how you choose to handle this situation and what (if any) feedback is given by the buyer.
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This reply was modified 3 years, 6 months ago by
AdventureE.
Go to the Seller’s Hub and look under listings – Active. Look all the way over to the right of the chart. You will see a colunm which says bids. It will show you bids for all listings.
Well put So Cal Joe,
I would just like to add that just as the top paying tenants have a strong voice when renting and can draw the line with the management and/or owner as to what will and won’t be accepted, so can those who have the title Top Rated Seller and Top-Rated Seller Plus. draw the line with eBay. This thought of just accepting what they hand down does not do anybody any good. eBay is watching out for themselves as a corporation, so why can’t sellers watch out for themselves as those engaged in the practice of business? What is status quo is only so because it is accepted to be as such without being challenged. While there are many business practices at play that seem to “make sense” because other businesses engage in it, it does not mean that Top Rated Sellers could not make their voice be heard as to the negative impact the increase in fees and store rates along with the mandate for free returns in order to be a Top Rated Seller is going to have on sellers. eBay watches out for their bottom line and so should sellers regardless of their status.
Based on what we have already seen, if Top Rated Sellers decided to voice their opinions as a group, eBay would take notice. They are not going to risk losing Top Rated Sellers if enough are saying the same thing. As many Top Rated Sellers on SL know, Top Rated Sellers bring in thousands and thousands of dollars for eBay just on fees alone. While ebay may not care about losing small time sellers, they know it takes time for people to build up and maintain a store let alone earn the title of Top-Rated Seller status, so they are not going to be to quick to see Top Rated Sellers leave. Moreover, eBay knows that the Top Rated Seller status brings buyers to the platform. If those with Top Rated Seller and Top Rated Seller Plus status loose their status and/or decide to leave, it would have a strong negative fiscal impact on ebay. The “benefits” ebay is extolling by making the changes are actually just deficits carried by the exact people who make them money every hour every day.It looks like he is courting her and they are possibly going on a date.
These might be key words to use in your search.For the man, I might put top hat and tails -Victorian man.
Yes, the ebay website was down late yesterday afternoon. From conversing with an ebay rep, ebay was working on it. If it effected a seller’s ability to ship, the seller needs to call ebay to let them know so they do not receive a deficit on their account or possible late shipping feedback.
It does seem that a handling fee will have to be the resolve for the free return shipping that ebay is forcing. Maybe if Top Rated Sellers got on board, it would become a standard practice. I think it will also be really important for Top Rated Sellers to keep good data on the impact that free return shipping has on thier sales in order to be able to share it with ebay. Top Rated Sellers and Top Rated Seller Plus participants have a very strong voice with ebay.
Yes, it is an amazing group. I think it can be hard to find a place like SL where people who on the outside of SL are competitors but on the inside of SL are collaborative colleagues which is why I have shared my thoughts about keepig it seller focused.
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This reply was modified 3 years, 6 months ago by
AdventureE.
Having threads and/or posts focused on what a buyer is looking for will only create competition and shift the focus that has been established in here: a community of sellers engaged in the examination of the practices of ecommerce to sellers competing with each other to make a sale. If this becomes about who can sell what to whom, this will then simply become a market place where sellers can check in to compete with each other to make the next sale. That in no way builds a collaborative community effort.
With all due respect, on a previous forum thread it was identified that SL forums are reserved for sellers only and not for the shopping needs of buyers. As was previously identified, opening up this avenue will change the forum environment from a place of collaboration, community, and coordination to one of competition, selling, and listing which we all engage in outside of the forum. If the forum turns into a buyer’s market how it will then serve as a seller’s community?
MDC and T-Satt,
There are three parts of business:
1. The business of business (customer service, sales, revenue)
2. The practices of business (what needs to get done in order to bring the business to fruition, what needs to get done to run the business, and what needs to happen in order to maintain and grow the business)
3. The discussion of business -the stating of business concepts, philosophies, and practices of business in oral or written form.The both of you are highly equipped and skilled in all three areas which gives you and other Top Rated Sellers who are like you enormous leveraging power within eBay. While the concept of “getting on with it” was expressed, (or engage in the business and practice of business) and simply adapt to the changes, what is missed with such an approach is the opportunity for shifting the corporate imposed changes. As we all know, money and status talk. Top Rated Sellers have both-they have the title and the ability to bring in large amounts of money for eBay. I think it is up to them to reach out to eBay and let them know when certain stipulations and practices are not okay. eBay has made it very clear that Top Rated Sellers have their ear. While adapting is important in business, having an active voice that keeps a system of checks and balances in place is just as important.
I think there needs to be a thread directed by Top Rated Sellers that just focuses on the business of business and the practice of business where one can go as a seller to find ideas and structure based in practicality. While it can be frustrating to hear sellers voice their upsetment and/or frustration, one of the ways sellers grow is to have Top Rated Sellers identify the practicality after the frustration and/or upsetment. We all learn and perform at different levels and in different ways, so it can be really important to have a place that allows for the expression of “what the heck” while also providing the opportunity for answering of the question now what? This is the practice of business at its best.
MDC,
I would like to offer that sellers expressing their disagreement with eBay practices is far from bellyaching. eBay’s business model is to focus on eBay as a corporation first, take the middle ground on all rules, regulations, and practices (just read their jargon – while there may be a rule in place there is usually an exclusionary clause or sentence close by), and then to focus on their sellers. I am sorry, but their first priority is not sellers. While eBay employees supposedly have to or have sold on eBay, they most likely do not live in the trenches of being an eBay seller. As has been stated here on the forum and made clear (by listening to some eBay reps and/or reading their replies to postings), ebay employees and top administrators think in corporate (not seller) policy, practice, and jargon which may not always coincide with what actually happens in the day to day trenches of being a seller on eBay.Jay has identified SL as being a place to examine the business of selling online (ecommerce). Expressing oneself and identifying what is and isn’t working is part of best business practices as well as the examination of ecommerce. Sellers have a very important and powerful voice and sometimes need someplace like SL to not only express their concerns and ideas but also to vet the levity of their concerns and ideas. There has been much resolve found in the forums of SL on various topics due to sellers expressing themselves. With this resolve found, it appears that sellers have greatly benefited and been able to improve in practice, understanding, and skill.
On another note, due to the fact that eBay is still works somewhat on a hit and miss basis and works to also stay in the middle, it is going to be the sellers voice and actions that either moves eBay practices and policies forward, helps them change, or causes them to become obsolete. If sellers just sit by and question nothing, then eBay assumes all power and the right to do what is best for them as a corporation. It is clear that several elements of the current seller’s update are due to sellers speaking up. On another note, Top Rated Sellers are enjoying a boost in their item visibility (and most likely sales) because they spoke up causing eBay to change their practice of showing the items of outside vendors below listings to instead showing the items of Top Rated Sellers.
On a final note, you have made it clear that you work within a team while serving as a leader. You have expressed the importance of team input and ideas which has proved to be of great benefit for you and your business. For those of us who are small time sellers, we need Top Rated Sellers such as yourself to objectively examine the practices and policies of eBay and provide input that is not just from a corporation standpoint but from a perspective of what is best overall.
02/28/2018 at 9:53 pm in reply to: Customer did not properly pack return and item fell out of box at my post office #34098Personally, I would fight this. If there was a problem with your shipping, he should have said something when it arrived and most likely it would have fallen out somewhere along the way to him. You were responsible for getting it to him and packaging it correctly as to protect it and he assumed the same responsbiility for getting back to you. If it’s not working, I am not sure why you would want to give him any kind of refund. His return reason – I no longer want it- is actually not covered so you would not have had to accept the return. In the end, regardless of what everyone else would do, do what makes you feel most comfortable. Stay calm and objective in the whole process.
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This reply was modified 3 years, 6 months ago by
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