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What a wonderful community this is. Thank you all for sharing. Eventhough I do not sell on Etsy, I find it so informative to see what other people are doing as sellers. Some of the insights and tips are applicable now and some just allow for a possible future option.
Agreed.
I have been sourcing and thought for sure that all the good items were gone because of what time I showed up. I was wrong. When I took the time to stop and look up some of the store items on eBay, I found the sell value on eBay was quite a few times higher that of what the thrift store was selling the item for. In addition, maybe this is a good opportunity to “source” for other thrift stores.
Some thrift stores actually have active eBay thrift stores while others have them and are not active at all but instead remain steady with their brick and mortar stores. I think this employee will be challenged as to the when, where, and how of buying and storing the items from the thrift store especially if she/he does not see an immediate eBay turn around. From what I have learned, unless you find that highly special item or set of items and understand how to identify the value and then sell at or above value, selling in a short time period can become quite the challenge.
On another note, I would like to offer that selling on eBay is not as easy as it appears to be as I am sure more experienced sellers than I can attest to. Everyone would be doing it if it was as simple as get an item, take a picture, and see it sell as quickly as you put it up. I would offer to just consider the employee another person pursuing the option of selling on ebay. While she may have access to some of the items before customers, knowing the what, where, when, and how of eBay selling is a whole other story. I would offer to just keep doing your thing.
Hello,
I would offer that you do nothing. If the buyer still wants to be refunded they can do that through PayPal and not eBay is my understanding.
On another note, when I spoke to an eBay rep recently about the change of address concept, they said canceling the sale at the buyer’s request and then reselling with the new address put in by the buyer allows for eBay protection while simply mailing to the new address identified in the email would not invoke eBay protection.
It sounds like the situation you are experiencing has become a little complex. I would offer that you call back and ask to speak with a supervisor. Begin with the general structure of the situation and what outcome you want to have happen by making the call. Then offer details as relevant in order to keep the conversation simple, structured, and focused on resolving this situation in a manner that is most appropriate (especially due to the fact that you noted that a case should have never been opened).
Hello,
I would offer that you may want to call eBay to touch base with them as to how this particular situation may be best handled.
Wow, what powerful and insightful posts you have shared.
I am so sorry to hear that you and your family had to go through this devastation.
I am glad to see that you and your family are okay and that things are slowly moving forward and coming back together.
It seems that there is already so much you have learned and so many opportunities for grace and kindness that have come your way. While I would never wish this experience on anyone, you never know how this experience will serve you in the future and/or serve to better the lives of those around you locally and/or globally. You never know what ideas you may come up with along this path as you design your business item by item and day by day.
Best Wishes to you and your family as you go through this healing and recovery process.
Hello Brad,
I think you have a great idea with wanting to create an eBay support group. Face to face meet ups can be challenging. You may want to look into online communication tools that can be used for real time communications such as Skype or other video conferencing tools.
AdventureEIs there ever concern over perfect strangers going to one’s house to purchase/pick up an item?
That is the last thing I would have expected to find on eBay.
If you scroll through, it appears that the seller is selling to a very specific audience and not the general public. It appears that that very specific audience is very comfortable leaving feedback which is kind of surprising.
I have been shocked as to the level of “visual demonstration” people will go to sell their items. I had no idea until I started researching on eBay. Researching a simple item can bring up pictures that look as if they should be in an adult magazine or “specialized” adult online store.
With the subscription limit, even if you end the listings that are not moving, my understanding is that they are still counted against the subscription monthly limit because they were listed. Just a thought, might there be a benefit in maybe looking at what key words are used in the title line of each item? or might it be of benefit to put those items on sale which may lead to conversions allowing those slots to become useable when the new listing month comes up? Another thought is might it help to take a look at the key words and key word phrases you have noted for your main homepage and your category pages – especially the keywords noted for the categories those items are under?
Checking on Etsy is a great idea.I think the click-through and conversion rates may have something to do with it. I find some of the best and most comprehensive information to be in the Seller’s Hub under the Performance tab. More specifically, under Traffic. Make sure to scroll to see all of the information available. You may also want to check the keywords and keyword phrases for your main and category pages.
