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03/20/2018 at 5:08 pm in reply to: Tracking Says Delivered – Buyer Messaging me saying it is not #35673
I agree with not getting involved. If you say anything, I would just share what can be seen by both you and the buyer – the tracking information. Then invite them to follow-up with their post office.
I might say something like -“According to the tracking information which can be seen when you click on tracking for the item, the package was delivered on _____at such and such time. If you did not receive the package, please contact your post office.”
On another note, I assume you sent the package priority which means it has insurance. I believe it is the buyer’s responsibility to file a claim.
I would also call ebay to start the conversation with them. Stay calm and factual regardless of what is said. You have done your job. Can you imagine if buyer’s had the responsibility of tracking down delivered packages? We would never get anything done.
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This reply was modified 3 years, 5 months ago by
AdventureE.
PickingPair,
While lowball offers can be very frustrating and feel like a waist of time, the truth is that when we all shop (whether personally or professionally) and we see that negotiation is may be a part of shopping, most likely the highest amount is not immediately accepted and/or offered unless we do not feel comfortable negotiating price. That’s where negotiation comes in which is really what Best Offer is. I would offer that you do number 4 and try to distance yourself from the lowball by reminding yourself that this is just another part of doing business.
I would offer to ask yourself these questions when making the decision:
1. Which is the easier thing to do that will cause less of a headache to do? – just charging the handling fee or refunding less?
2. Which is the great amount?03/18/2018 at 4:31 pm in reply to: Selling To Do's on eBay Hub – Reply to Buyer's Messages on Sold item?? #35494Did you already try going to messages (hover over my ebay and then go down to messages) and then click on From Members on the left side? Once there, you will see buttons on top one of which is delete.
I would not have a conversation with her. I agree with staying silent and if she pushes it then you can simply tell her that she may open a return case. I would offer that if you are going to allow a return, you make sure that you clearly state that they must be in the same condition in which they were purchased/mailed. Whatever you do, wait until you are calm and can be objective and professional. Try to remember that the more time and energy you put toward this, the less time you have for the many other important things in your life.
03/17/2018 at 5:05 pm in reply to: Scavenger Life Episode 351: Being Frugal Is Not A Secret Club #35454ice_queen,
You have 3 kids and a store with 640 items. Stop the conversation right there. I can’t even start to imagine what is must be like to have to constantly prioritize time and activities with having to care for your 3 kids, attend their activities, and yet still find items to sell, research and price those items, create listings, keep up with ebay happenings, maintain your store, ship, and even participate in this forum. Try not to compare yourself to anyone else in here or in the larger ecommerce world/ebay world. They are not living your life and you are not living their life.
Selling a bunch of low priced items can be frustrating which is something even J&R have spoken about in their podcasts. That is just part of doing business regardless of where you are selling from – online or brick and mortar. Try to be present in each moment and don’t worry about what anyone else has to say or the should ofs, could ofs and would ofs of life.
Every time a policy is used it is tapping into an algorithm based on other data.
Try going to Account Settings (part of the drop down on the left side where your name is). Then go down to site preferences and click. Look for shipping preferences. Then look down to where it says Exclude shipping preferences. Look all the way over to the right and click on edit to see what has been marked.
You may want to try searching for it on this website – Replacements LTD. Look to the left to specilize your search.
BethGreen,
I completely agree with you.
In addition, The verbage below in quotes is very problematic. This puts the onis on the seller to have to engage a possible return even if the window has passed and they have no returns on thier listing. Why, because eventhough ebay indicates their are guidelines for returning items that are no longer wanted, they let buyers know that returning items that are no longer wanted is an option.
“If you no longer want an item, you’ll be able to see in the listing if the seller offers returns, how long you have to request a return, and any other conditions. You can check the listing by selecting the item in your Purchase history – opens in new window or tab.”
This verabage is also problematic
“Misuse of returns or the eBay Money Back Guarantee
The eBay Money Back Guarantee is designed to protect both buyers and sellers. If we decide that a member is misusing returns on eBay, or the eBay Money Back Guarantee, they may be subject to a range of actions, including limits on buying and selling privileges and account suspension. Examples of misuse include:”
“Selecting an inaccurate reason for returns” – This sends the message to the buyer to make sure to choose one of the acceptable reasons for return even if it is not real reasons for return.
BigSally,
It seems that you may have several pieces that can bring in money by being sold individually. While I haven’t researched the items you included, I am just curious what made you choose to group all of the items instead of selling them separately?BigSally,
I just did a quick search on ebay by taking your item titles and plugging then into ebay. Unless the lot pulls in at least $100 dollars or more, I think you may be leaving money on the table by selling these items in a lot instead of individually even if they become longtail items. You may want to look around bit on ebay.
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This reply was modified 3 years, 5 months ago by
AdventureE.
Sellers of pre-owned and vintage items have alot more work on thier hands as far as description, details, research, pictures, dealing with returns etc. Brand names on items that are pre-owned and/or vintage are not as recognizable and searched for as are brand names of current brands/companies. Sellers who sell pre-owned and vintage can use the list it and forget method, but the only problem is that their items may drop in ranking the longer they sit and may not be seen at all – again back to the need for ebay to spend more time, effort, and money marketing pre-owned and vintage items as their own category.
Yes, I understand the question. Before a seller can sell anything, they must first have someone interested in buying thier items. Seller practices do not matter if ebay does not market strongly enough to bring buyers to the platform. Sellers of pre-owned and vintage items are competing against those who sell new and/or mass produced items, so buyers face the question – How do I want to spend my money – on new or old/pre-owned, vintage? There is no distinction in marketing efforts on the platform unless a buyer specifically searches for pre-owned, vintage etc.. If ebay spends alot of time marketing new, that is what buyers will search for and focus on causing sellers to have to work harder to sell their products. This causes feedback to become even more important eventhough some have downplayed it and many buyers don’t give it. As has been stated before, those who sell new and mass quantity items often have to engage in a “race to bottom” price war in order to get the sale. Those who sell pre-owned and vintage sometimes have to face a race to the bottom price war because of those who low ball their prices on items that may be similar in nature.
Eventhough there is a large consumer base for pre-owned and vintage items, ebay does not engage in marketing efforts that specifically engage the target market of those who are interested in buying pre-owned and/or vintage items. Ebay has identified that there is a large percentage of people who want new items which seems to have become their main focus in their marketing efforts both online and in their TV commercials. Their platform grew due to pre-owned items and vintage items and yet they appear to have distanced themselves from that concept.
I would like to offer not to pass along each individual name with their suggestion. I think suggestions gathered would be better served if included in a bulleted list instead of being presented as multiple answers from different sellers. Capturing one’s attention when it comes to reviewing feedback is done in a split second. Either they see something they are willing to read and process or become overwhelmed at the extent of effort and work that appears before them and simply loose interest.
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This reply was modified 3 years, 5 months ago by
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