Forum Replies Created
When I had trouble, I used the USPS website to send my postmaster a message. That got their attention because it was visible to officials over the whole system, not just local. The postmaster later followed up with me by phone and was very helpful. She told me that if my pickup was missed again, to call her directly and she would send a truck out to me. You said you spoke to a supervisor, but if it wasn’t the local postmaster, you might think about trying that.
Thanks, Ryanne.05/17/2017 at 10:21 pm in reply to: Clothing sizes are auto-changing on listings. Anyone else? #18178
Me too. I’m retyping the correct size manually.
Go to flippertools.com and use the FitShipper for Listing. It should give you the best choice.
Just wanted to provide an update. I got an email that this transaction qualified for Seller Protection and the full amount has been restored to me. I don’t know why the Paypal agent said I would have to make the effort to claim seller protection and that I would only be reimbursed half. I was fully restored without any extra steps. Hope the info helps somebody down the road.
The way the Paypal agent explained it to me is the buyer filed the chargeback by calling their bank directly, not by contacting Paypal. They told me that is why they can forward documentation but don’t make the decision. Very frustrating because I have no direct access to the bank, but must trust Paypal to advocate for me.05/10/2017 at 9:49 pm in reply to: Must be a full moon — woke up to 4 issues – please advise #17777
I agree with your policy. This person never made contact with me before doing the claim on day 101. Urr!
I did call Paypal directly. They said the chargeback was done through the buyer’s bank, not Paypal. They said they advocate for me but don’t make the final decision. Has anyone ever filed for Paypal seller protection and gotten half?
That’s a good attitude, Alex. An undervalued property can be found at any time if you are determined.05/10/2017 at 8:02 pm in reply to: Must be a full moon — woke up to 4 issues – please advise #17762
Man in Australia got to keep the item and $101. I submitted all documentation and never was told how item was not as described. Painful. Because he chose to chargeback through his bank, Paypal’s influence was limited in the decision. No way to defend myself to the bank. Argh.
I also have my settings for auto feedback once they have left me a positive.04/19/2017 at 12:17 pm in reply to: Must be a full moon — woke up to 4 issues – please advise #16780
An update: On 4/12 I got an email from eBay that the case with the woman from Israel was closed in my favor. Then yesterday I got another email saying the same case had closed in favor of the buyer because I had failed to refund her. Huh??!! I called and the agent said the buyer is allowed one appeal after the case closes. I reminded the agent that delivery had been attempted 3 times. She said I am also allowed one appeal and closed it in my favor AGAIN. I never heard of this appeals process so I wanted everyone to know about it.
In the case of the man from Australia who did not make a peep until 101 days after the sale, I am still waiting for a decision from Paypal. I talked to someone there and she said she has seen people file chargebacks as old as two years. She also said the burden of proof for a buyer claiming not as described is just about nil.
I know what you are talking about. I use EstateSales.net too and it seems the Privately Listed sales are usually done by the family. It really just depends on the people. Just last week I cleaned up big time at one because the son of the deceased knew little about the collectibles market and was just glad to see the stuff going. No matter who is running it, everyone is more open to negotiation on the final day of the sale. I recommend keeping an open mind about them. Personally I prioritize them over the ones run by the collectibles experts.
Slightly off topic: Last weekend I overheard a family member yelling at the estate sale company she had hired because she objected to everything being half off on the last day. She kept telling the person she hired about the prices she had seen online. I was the only shopper in the house. So it’s the third day of the sale and no one is lining up to buy her stuff, even at half off. Had to bite my tongue.03/19/2017 at 12:02 am in reply to: First Negative Shock Denial Tears OMG what a feeling #14798
I was a casual buyer on eBay long before I started selling. If I was ever curious about a negative and saw a response from the seller underneath, it always calmed any reservations I had about buying from them. I hope that comforts you a little bit.03/18/2017 at 11:55 pm in reply to: Engaging customers who leave bad feedback with no communication #14797
That’s an encouraging point. Thanks, Sonia.