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I have contacted a couple non-communicating buyers to make it right and then sent them the feedback revision request form (you’re only allowed to send it once) and they have changed their feedback for me. Worth a try. Here are the instructions from ebay’s website.
To request a Feedback revision:
Go to the Account tab on My eBay and click Feedback.
At the top of the Feedback page, click the Go to the Feedback Forum link.
In the Feedback tools section on the right side of the page, click the Request Feedback revision link. You may need to sign in.
Find the Feedback you want to request a revision for.
Select the Give the buyer a reason for the request option, enter the reason for your request, and then click the Send button.That’s a good idea, Jay, but the exact address was never told me. All I know is it ended up in that town. Another thing I don’t understand is, if it had two labels, it must have had two tracking numbers. And my label would have been the one with the latest date, unless it was tampered with. How does USPS get to show an item delivered properly by them with two tracking numbers? I wish I knew the other tracking number. That information would be helpful I bet.
I recommend the information Jay and Ryanne posted. For me, I don’t accept best offers from people with zero feedback. In my experience, they almost never pay. Steve Schultz gave good advice about delaying your response to best offers sometimes because sometimes the person will get impatient and just pay full price. I use auto decline for amounts below my minimum. I don’t use Best Offer very often only because I prefer to minimize the notifications on my phone.
It was insured. I have filed a claim. I hope the double-label thing doesn’t keep me from collecting. I have been through every label I have for one week prior and after the purchase and NOTHING was to Marion, OH. Midway through the tracking record, it says it’s en route to Sunbury, OH, so I don’t know how it got diverted.
They told the buyer there is nothing more they can do. I even had a packing slip inside the box showing the rightful recipient. So even if the person who got it was mistaken in receiving it, they should have known better once they opened it. I had to refund all $115. I am so bummed.
Buyer says he spoke with the Marion, OH post office and that there were two labels on the package and the Marion, OH people said it was their package. Not only did they lie, I had no purchases from Marion, OH and I always check my boxes for old barcodes, etc. and remove them or marker them out. I have no explanation except perhaps the package was tampered with. It was also an item that not everybody would necessarily want — an 18″ ornate brass scales of justice.
Thanks. I will try that. It’s very weird too because the correct street name is “Trigg Hupp Rd,” not a name like “Main” that could easily have a twin somewhere.
Update: Even though I had to live with her negative feedback for four days, eBay sided with me in the case. She was not allowed to return it and her feedback was removed. I truly believe there was no mark. There is also no such thing as a $25 dry cleaning bill for a velvet coat in my area — maybe $8 if you don’t have a coupon ($6 if you do). I think she was just fishing for a discount. Her lack of response to my initial return offer proved she wanted the coat all along. Thanks for all the input.
I have called just to ask questions about a return someone started who then told me they were angry about the restocking fee and were not going to return it. The rep opened a new case on my behalf without telling me and forced the return. Arggh! I was just calling for information!
Not exactly the same situation, but last night I got an email that the buyer had paid for the item and I should ship it out. Then when I went to my “Awaiting Shipment” list, it wasn’t there. It was still in the “Awaiting Payment” list. It turns out the person had tried to pay with Paypal but for some reason their payment was rejected or didn’t go through. I followed the link in the email just to see what would happen and eBay had updated the page with a red banner telling me not to print a label.
I have picked up vintage Harris Tweeds, but only if they’re ridiculously cheap. They aren’t a fast mover for me. I do very well with vintage disco/leisure suits.
I use mannequins most of the time, and a hanger on the wall or lay-out on floor occasionally. Tips for those who use mannequins: buy smaller ones and keep clothespins handy to pin excess fabric on larger clothes behind for taking pictures.
Just a thought. I have often had my packages delivered to a nearby house with the same number, but different street. For example, 123 Main instead of 123 Elm.
