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When this happens, I take the added step of photographing the “Return to Sender” label and attaching it to my ebay message that their item has been returned. If they respond, I request they pay for shipping again. In my experience, they rarely respond.
Amatino, good idea. I had been looking at comb bindings, which seem to be sold in batches of 100. I hadn’t thought of taking it to an office supply store. Thanks.
I did. Within a few hours a neutral was removed, but the negative they wouldn’t remove.
Unfortunately I don’t have free returns. The book cannot be resold. This book she purchased along with another $90 book that came back safely. It’s pitiful she didn’t insure a $200 box of books.
I did but it just seems to give information about how eBay works rather than get assistance with a transaction.
Thank you for all the advice, especially the info about ending the listing. I feel relief that he won’t be able to buy because he continues to message me demanding that I reply. Good grief. Definitely not replying.
I had to refund the buyer for non-delivery for the first time in a long while. Granted, it was Media Mail and the buyer was impatient at two weeks. I’m glad it wasn’t an expensive book. Asked for a trace and never got a reply from USPS.
I’ve noticed when employees are stocking shelves at dollar stores, they are throwing away a lot of small boxes that would be useful for first class. Worth asking if they will give them to you.
Thanks for the Reddit links. I tried to post to all three, but I wasn’t allowed to post, probably because I’m new to Reddit. Anyone know how to overcome this? Thanks.
In my experience as a seller, “attempted delivery” counts as delivered as far as seller protections. If the recipient no longer lives there, has no mailbox, etc., and the package comes back to me, I still have seller protection. I’m speculating that because delivery was attempted and I refused it, that counts as the buyer attempting to return it. Ebay return case says return tracking was uploaded by the buyer, but it is not visible to me. It just says ebay is satisfied it was delivered to me.
Just to clarify, the buyer opened a return for “doesn’t fit,” which I accepted. No other messages from the buyer. I was expecting a package from the buyer, just not a C.O.D. The mail carrier didn’t show me a package, just the slip and a request for payment to receive a package from a name I didn’t recognize. (I truly thought it was the INAD shoe buyer trying to salve their conscience). The value of the jeans was $21, so I would have refused even if I had known it was the jeans return.
During the INAD shoe return, I said repeatedly I was willing to accept a return, just not with a defect and not at my own expense.
In these two customer service cases, it’s been like I’m dealing with robots, or people who don’t speak English who copy and paste text, or people who just want to side with the buyer no matter what the facts are. It’s been discouraging.
You’re not required to provide refunds or returns after 3.5 months. Personally, I would not answer the message. It is possible they could attempt a case through Paypal.
