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I have been selling on eBay since 1997 and have a good-sized blocked list.
Last week’s new entry was a buyer who purchased the wrong computer part and then opened a SNAD return case. I immediately put them on my BBL. About 36 hours later Buyer messaged me stating that they “would like to try again, but I am not able to purchase from you currently.” and “this time I will read more carefully”.
No thanks. I block all buyers that give SNAD returns.
As far as potential buyers that make lowball offers or send messages that concern me, I check the feedback that they have left for others. Depending on their messages or feedback left, they sometimes end up on the BBL as well.
@jay:
Update: I contacted eBay via chat. At first, the agent was clueless.
After some research, Agent also said that eBay has a team working to auto-refund others affected by the glitch.
They are supposed to issue my refund within 24 hours.
Also, per eBay website:
The FVF is calculated as a percentage of the total amount of the sale.
The total amount of the sale includes the item price, any handling charges, the shipping service the buyer selects, sales tax, and any other applicable fees.No, I haven’t called them yet. But I will if they don’t return the funds soon. It seems that the glitch has been corrected since June 4.
This must have affected many sellers. Doesn’t seem right that each one must call to get a individual correction, otherwise eBay keeps the extra fees by default.
I noticed because my fees were about double on these three items. Other sellers & categories may not see much difference.
For example, there are many categories with a stated fee of 11.7% for store sellers. If eBay charges 12.55%, this is harder to notice.
I am curious if any other sellers may add to this thread.
Probably about $4 spread over 3 items.
Not earth-shaking but we should not have to be checking this stuff at all. It is definitely an error on their part.
There are numerous categories affected. So the issue is not limited to this category.
For the 6.55%, there are some of the computer categories, under:
Miles should be deductible if you were scavenging and thrifting some in Texas or along the way.
@retro-treasures-wv: Yes. Great tip to check feedback left by buyers whenever you get a strange vibe about them during negotiations.
Wait until he figures out he has 500 characters for his new feedbacks!
@amatino: This is not new. Some sort of international or currency conversion and just part of managed payments. I have sales from Sep 2020 with similar fees. Paypal used to have something similar, perhaps a 1% fee.
I cannot confirm that 1.65% is correct but it may be. I’m not shipping internationally but some of my sold items go thru freight forwarders and those orders usually have the extra fee.
I do ship to Puerto Rico which is international per eBay. Only some orders shipped to Puerto Rico get hit with this fee. Must depend on how the buyer funds their payment.
Possible ripple effect?
I noticed that eBay has charged for a few listing fees on March 1 for GTC items that should be included in my free listings. These listings renewed somehow in the first 3 hours after midnight. Probably has something to do with the glitch described above.
Follow up:
Just strange.
These were all items that should have ended on day 29, 30. Now they renew again on Mar 29, etc. So I guess eBay was correct to charge for them. Just strange.
@sharyn:
I understand what you mean about the item counts on the my eBay page but
what counts are you talking about in the eBay sold emails?Update: I see your 2nd uploaded image but there is nothing like that in any of my emails from ebay. Not for sales, nor for items listed. Must be a settings thing.
@toniwill: There was a thread on this forum last month with the same question. Seems like you just have to accept the return and eBay will provide a label for the buyer.
@Sharyn: Good to know.
Our post office has a counter space where one can leave packages with eBay labels for ‘acceptance’. But they are hit or miss at giving timely scans on this. So we often choose to wait in line to get a clerk for timely acceptance scans.
Do you suppose we can use the kiosk to scan the items and then put them in the drop box? Often the drop box is too full. Then we could still get scans from the kiosk and perhaps but the items on that counter?
@toniwill: Be careful. Seems this is sort of a booby-trap with eBay. But I don’t understand all of it. Someone else in my family got burned as a seller with a similar situation.
I think eBay will send them a label if you accept the return. If you do not accept, eBay will refund from your account and they get to keep the item.
All my returns so far have been automatically accepted by eBay. But that is a set-up option. This is probably why I never see the same booby-trap.
Perhaps someone else can chime in. You should have a day or so to get it figured out.
