- This topic has 13 replies, 11 voices, and was last updated 3 years, 5 months ago by
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I keep a pretty detailed list of almost every buyer I’ve blocked over the past 10 or so years. But I know I have users on my blocked list that I blocked close to 20 years ago. The list I keep has their user ID, contact info, item they purchased (or were interested in) and the reason I blocked them. I haven’t counted, but there are hundreds of IDs on this list. I’ll refer to the list if I encounter a bad buyer and see if the user name is close or addresses match, or if they are attempting to buy a similar postcard.
Most of the reasons I block people are for non-payment and claiming an item wasn’t received (almost always a postcards sent with no tracking). But I also blocked people for “asking too many stupid questions” and “too many low-ball offers” and “impatient, opened INR case too quickly.” I’m going through each ID to see what their current feedback is and more importantly what kind of feedback they leave for sellers. If they leave too many negatives or neutrals, they stay blocked. If I blocked them 5 years ago for non-payment or claiming an item wasn’t received AND they appear to be a “good” ebayer, I’m removing them from my blocked list. I figure by using ebay’s feature to automatically block non-paying bidders (I have it set to the max settings) and now using ebay’s standard envelope with tracking, bad buyers can be mitigated. So, I’m going to give these buyers another chance. I’ll be curious if I get any repeat problems with these paroled buyers.
Has anyone else has deleted buyers from their blocked list and faced any blowback?
And YES, I know people could have just created a new user ID to circumvent being blocked, which is why I kept my own detailed list.
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Our block list is probably nothing like yours. We’ve always been blocked and forget them. If a blocked buyer messages us and asked to be allowed to purchase, we will usually unblock them if they seem “back to their senses”. All we ever ask is a brief conversation with the buyer that they understood why we blocked them and that behavior would stop.
BUT you are likely dealing with postcard collectors who might have just had a bad moment. It’d be smart to approve them to start buying again.
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Never blocked a buyer. Imagine this… you write a listing, upload photos etc. Some hours later a differently-talented person comes along, edits your listing, deletes your photos and uploads some badly-composed images of their own, whilst casting aspersions on your intelligence and probity. That’s the Wikipedia experience.
Eejits on eBay… nah! Fleabites.
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Never underestimate the drain that a few difficult clients can have on your business. If you have the patience of a saint, bless you. Since I don’t, I block people without a second thought. I’ve run businesses for 20 years and one of the huge benefits of ebay is the ability to block doing business with someone in the future–easily.
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@workhouse – word! Currently dealing with messages from someone who emailed me and said my price was way too high and way more than the going rate ( it wasn’t). They did say my shipping rate was ok. (Well thank you so much your highness) and the proceeded to ask if I would take less than the going rate. Now they’re incensed I blocked them and wants to know if Ebay knows what I did ? LOL entertaining but yeah don’t need that in my life.
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Dunno. Maybe take out anything in the listings which gives the impression to these dunderheads that there’s a live human being on the other side of their computer screen. I mean, do Harrods get regular complaints that their prices are too high?
“Your prices are too high!!!”
“Thank you for your enquiry, which is being dealt with by our customer service department. You may hear from them within several months.”
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I very rarely block people so the ones on the list probably need to stay there. As Elle mentioned most users I block are ones who harass me about an item. I honestly love eBay for this feature. I have worked more than my fair share of retail jobs and the ability to basically tell somebody “I’m sorry but I’d rather not have your money than deal with you” is something I probably wished I could say dozens of times at those jobs.
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@retro she told me I was a bad seller and to get my temper under control and go away. I responded LOL. She has yet to respond. It was entertaining.
@Antique Frog I love that response!!!
@JasonK it is wonderful to have that option isn’t it? I used to take every dollar offered and then I started seeing a pattern. Now I am eternally grateful for them emailing me first and displaying all the red flags for me! 🙂 -
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I have been selling on eBay since 1997 and have a good-sized blocked list.
Last week’s new entry was a buyer who purchased the wrong computer part and then opened a SNAD return case. I immediately put them on my BBL. About 36 hours later Buyer messaged me stating that they “would like to try again, but I am not able to purchase from you currently.” and “this time I will read more carefully”.
No thanks. I block all buyers that give SNAD returns.
As far as potential buyers that make lowball offers or send messages that concern me, I check the feedback that they have left for others. Depending on their messages or feedback left, they sometimes end up on the BBL as well.
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