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@Sharyn: No specific recollection of adjusting the settings. But, in my mind, Puerto Rico is a protectorate and would be in the domestic list for enabling/blocking like Alaska, Hawaii, APO/FPO. Not separate Caribbean country, as in eBay thinking. So that is/was the issue for me.
My account goes back to 1997 so who knows. But I was mailing things to Puerto Rico a couple of years back. And when you think about it, there are lot of eBay buyers there.
Btw, it looks like Guam and perhaps a couple more protectorates are also unintentionally blocked in my list for similar reasons.
@Sharyn: Thanks for your help. Here are the details that i found.
These are global settings for the account in my eBay and affect all one’s listings:
Click https://www.ebay.com/ship/prf
Then near the bottom of this list, there is a row ‘Exclude shipping locations’. Click on ‘Edit’ to access the next page https://www.ebay.com/ship/prf/excludeRegions
To find the setting for Puerto Rico, in the International Section, Central America and Caribbean, click ‘Show all countries’. This opens up a list and you may select or de-select Puerto Rico.
My thinking had been that Puerto Rico is a protectorate. But eBay may have a more global view and sees Puerto Rico as a country that happens to be a protectorate.
At least eBay should make this easier to find the settings for us. After all, as my potential buyer stated: PR has the same USPS service, zip codes, same currency, etc. It looks like I may have lost a sale unless buyer returns soon.
On a per listing basis:
There is a similar way to dig down in the country list and block or unblock Puerto Rico. Again, that setting is part of the list for Central America and Caribbean.
@IndySales: Most of my items are suitable for first class mail. A few years back I sold a laser toner cartridge to a buyer in Puerto Rico. He did not opt to upgrade to Priority, so I shipped it USPS Parcel. Then he complained about shipping time since it went via boat. So it may be better to enable Puerto Rico on an item by item basis.By the way, it has been about 12 hours and no return email from eBay ‘support’.
@Sharyn: I think I found the setting using that link and digging deeper.
That is the correct link but you have to dig deep to find Puerto Rico, which is listed as a Central American and Carribean country. Tentative yay!
Puerto Rico is not excluded in the listing setup. I don’t have business policies. And it is an item of clothing.
Must be a global setting on my account that has changed but I can’t find it. Such as somewhere in my Account or my eBay. Unless eBay is blocking Puerto Rico due to USPS issues with delivery there? Haven’t seen an announcement about that tho.
I can see a list of blocked ‘countries’ on my listings. That list shows Puerto Rico and Guam, probably other protectorates.
Mike: No problem here and you know I am basically in your area. Might be something specific to your internet service? I printed one label this morning. We have comcast.
@sonia:
Yes very puzzling.I sold a new in box and sealed 1000 piece puzzle for about $12 plus another $10 for priority shipping. It had been for sale since Sept 2019.
Everyone was saying puzzles were hot selling this month. But mine did not attract that much interest before finally selling. Glad its gone. It was GOT theme.
Sometimes I think making offers to buyers is a big waste of time. Ok, sometimes it can kick-start a sale. But it has drawbacks, besides eBay’s poor implementation and being kind of a time sink chore: obviously it lowers item profit by lowering the final sale price; Interferes with seller being able to edit item details, such as handling time or shipping details; and sometimes leads to frustation with non-payers.
Recently:
On my buying ID, I put an item in my watchlist and seller sent me an offer. That was sort of my intent. But I only happened to see it in my notifications (with the bell). Absolutely no email and no eBay message either.Seller’s offer was still a bit high for me. But I cannot dismiss his offer nor counter-offer against it. The only option is Accept Offer.
Checking the item from another ID shows that it has best offer enabled. But from my buyer ID but I cannot enter another offer. Perhaps when seller offer expires (48hrs).
There is no real separation of the items on the eBay or Paypal transaction. Buyer bought qty 4 of first item and then qty 1 of second item. So there were 5 shipping charges, all added up. They must have put all in their shopping cart and made a single purchase. eBay lumped all the shipping into a single shipping total.
I plan to give a refund via Paypal, but upgraded the shipping to Priority, basically to keep the refund lower. Don’t want this to look like an out of stock refund.
Is a packing slip allowed for media mail?
USPS might consider a hand-written ‘Thank you’ as correspondence should they happen to inspect contents.
@Sharyn:
Does your pick list come from an app like Sixbit or something from eBay?Mike:
Be sure that you have done whatever Paypal may have asked you to do. It may as simple as uploading a tracking number inside the case even if they already have it from the transaction. You have to follow their instructions in order to protect yourself.I had a couple of similar cases over the years and all turned out good. Sometimes the case is weeks or months after the transaction, when disgruntled ex partner reviews statements after a break-up and no longer wants to pay for someone else’s stuff.
We are also in Gwinnett county but much too shy to share details online.
Mike,
Well this sounds like a simple Paypal case unless I missed something. All Paypal requires is that you ship to the address that they have given you. I don’t think it even has to be a ‘confirmed’ address. They have some other adjective to describe it.Note: you have to have proof of shipping. Not proof of delivery. When a case has been opened like this, you just have to re-enter the tracking number. And you should be good while Paypal sorts it out and has your money on temporary hold.
As far as the transaction, you should pretty much be expecting a return of some sort. If buyer does not open package, they can give it back to postman as ‘refused’ and it comes back to you with no charge. Then you can refund. Be careful so they don’t get refunded twice some how.
I wouldn’t poke the bear either. You are right about the vague policy.
I had a similar ding years ago when my description said something like “Please don’t bid unless you are a technician” or something like that. And eBay took down the item. No negatives allowed on eBay.
Their pricing is ridiculous.
Well it might be important if you have a charge back or paypal claim for a big dollar item 6 months after the sale. I just sold something on consignment and that scenario would be a nightmare.
@Sharyn:
Didn’t you post last year about getting the tracking from USPS via a FOIA request?@IndySales:
Seems to me that using the word “Not” in a title is asking for it, because Years ago it was abused plenty. Keyword spamming: Imagine an item title like “Used car Ford not Mercedes BMW Lexus”.I guess you have to look for a way to make your description into a positive statement. So rather that “Not factory reset” maybe something like “Configured by previous owner”.
You might also want to try making a Custom Item Specific field with a field name “Factory Reset” and field entry of “No”. That would probably pass the eBay bots and Perhaps that would make it INAD-proof as eBay support loves the Item Specifics.
