Forum Replies Created
-
AuthorPosts
-
Jay,
In terms of how this metric affects you/us, ebay documentation says:What happens if I’m not performing as well as my peers?
Sellers who have an evaluation rate as Very High (meaning a very high percentage of transactions result in ‘item not as described’ returns and ‘item not received’ requests) might be subject to increased final value fees or time automatically added to delivery estimates.https://www.ebay.com/help/policies/selling-policies/service-metrics-policy?id=4769
Jay – is your 1.6% marked as average or high or low?
Just curious how the benchmark differs for high volume sellers.IndySales,
I actually think it’s a good thing for low volume sellers when there are no peer benchmarks – then everything is greyed out, and they can’t say whether my rate is average or very high or low. So no risk of punishment. That’s just how I’m interpreting the UI, though – who really knows for sure?For those selling a variety of types of items (ie not just clothing), note that the INAD rate is *per category* (I didn’t see this at first, and almost missed a high INAD rate in home & garden). There’s a category dropdown menu to choose from. Luckily I don’t seem to have any “peer benchmarks” in any category except clothing, but who knows when that will change. (What do they consider a “peer”?) From a UI standpoint it’s a bit annoying to have to select each category one by one to see how I’m doing in each one – hopefully they will improve the UI at some point if they plan on keeping this functionality.
One thing I seem to benefit from as a low volume seller is that they have adjusted my 1.47% rate, which is considered “average”, down to “low,” because my total number of inads is <10 (I only had 2).
12/20/2018 at 12:43 am in reply to: Simplified Returns INAD – Obtaining Customer "Admissions" in Messages #53723OK, so that’s new – ie, ebay shutting down the return completely at the beginning. Every time I think I have a handle on ebay’s false INAD process and policy, it always changes almost immediately afterwards. But great that it turned into a good outcome for you, Zach!
For a long time now, the story has always been “you have to let the customer return the item no matter what, and you can fight the reason with an appeal after the refund.” So if other people are able to get false INADs shut down right at the beginning, please let us know, as this may mean an overall shift in ebay’s policy.
thank you so much!!
Bookmarked it now.I see, so you do keep track of what you paid for each item. You’re right – that’s all that’s needed in the end for the tax return. For me, keeping track of what I paid for each item turns out to be the same thing as keeping an inventory list, so there’s no extra work other than a simple addition operation at the end of every year.
AtomicStar,
If you don’t keep an inventory database, how do you figure out COGS for tax purposes? I would love not keep keep track of inventory either, just never knew there was a way around that unless one has a cash-only business like the flea market guys Jay always mentions :).Wow. You are so lucky that they asked before buying! I’m jealous. 🙂
What Sharyn and Joe said.
12/15/2018 at 4:54 pm in reply to: Simplified Returns INAD – Obtaining Customer "Admissions" in Messages #53434OK I found it here:
https://www.ebay.com/sh/prf/service-metricsInteresting… I don’t think I’ve ever looked here before. They haven’t gotten to adding in November returns yet, so I don’t know for sure, but I’m guessing that if you don’t contact ebay, then an INAD stays an INAD, even if I’m not out shipping costs. Right now I have an INAD rate for clothing of 1.5%, which should be rated “average” but they adjusted to “low” b/c of my low # of transactions. Oh, and I see they are including a return that the buyer opened b/c she couldn’t find the belt part of the clothing, but then she found it so no return was needed in the end! Ugh.
Has anybody here ever had success getting INAD strikes removed? If I had time, I’d call ebay to try to get them removed, but for the next couple of months I’m too swamped with other stuff.
Thanks for alerting me to this, IndySales!
12/15/2018 at 4:43 pm in reply to: Simplified Returns INAD – Obtaining Customer "Admissions" in Messages #53433Good question. Where do I find out how many INAD strikes I have? When I look at the Seller Performance section, I have 0% transaction defect rate, but that doesn’t seem to count INADs.
Somehow I doubt INAD strikes will be removed by any automatic method. But it would be good to know how many I have.
Mark S,
I am way impressed with your data gathering re: buyer questions – wow! Thanks for sharing with us. Now to see if I can get myself to ignore such questions – or at least some of them. So many psychological challenges to reselling! 🙂
Wow – that is one awesome shirt. I’m with SellingCoolThings and bcfol.
Definitely need to let us know what you end up selling it for!
12/15/2018 at 12:25 am in reply to: Crazy Buyer trying to scam me or rightful owner of my estate sale finds? #53413Mark,
To your analogy, my thinking is that if being kicked for doing nice thing X is a rare occurrence, the answer (for me) is to go ahead doing X, run away whenever kicking starts, and develop the emotional intelligence (go 1990s!) to be able to let the rare kick slide right off your back. Yeah, and once I figure out that last piece, I’ll start selling consulting sessions on how to do it. 🙂Another thought: getting kicked doesn’t take away from the good you did. You didn’t do it b/c you wanted to be appreciated (although that would have been nice); you did it b/c you’re a nice person. Don’t let someone stressed out over their own problems and fears make you less nice.
Thanks for sharing your experience.
Just finished listening to this week’s podcast. I think there was a comment/question in there along the lines of “why do people who sell only clothes, and a lot of them, not see more returns than they do?” This was in the context of J&R seeing some number of returns for fit and other reasons every month, even though they mostly sell items other than clothes.
My guess is that the folks who are selling tons of clothes are selling recently-made, well-known mall brands that buyers just know their size in. As in, I know I’m a Chico’s 1.5 pants and 1 top. For Ann Taylor loft I’m a size 8 dress. But heck if I know what my size is for vintage clothes, which is what Jay and Ryanne sell more of. I know vintage clothing runs small, but I’ve seen vintage clothing labelled size 16 that is more like a modern size 4!
-
AuthorPosts