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12/11/2018 at 10:07 pm in reply to: Simplified Returns INAD – Obtaining Customer "Admissions" in Messages #53153
There is no way to fight an FINAD (false inad) until you get the item back. Here is how I have done it in the past several months (via the instruction of several ebay reps) and it’s actually worked well so far. But it’s different from how it used to work. Note: I do not offer Free Returns – I think those sellers get a different workflow.
Here’s how the process works for me now:
– get as much info from buyer as you need to prove your case (as you did)
– wait to get item back AND for ebay website to say that the item has been delivered to you (ebay tracking updates may lag a little)
– Go to your account activity to see how much they charged you for return shipping
– Refund the buyer via PayPal the price of the item minus the return shipping cost ebay charged you
– Immediately send a msg to the buyer explaining how much you are refunding them and why (ie, “I’m not responsible for shipping charges b/c item WAS as described and you didn’t look at photos”).
– Buyer may message you back and argue – just ignore or send short polite responses
– Within a day or so, your partial refund via PP will be reflected on the ebay website, and it will prompt you to refund the rest. Just ignore this. If the buyer doesn’t do anything at this point, the return will stay open for a few weeks and then automatically close at some point.
– If buyer calls ebay to object to partial refund, ebay may force you to do a full refund, and then you can call back to appeal.In the 3 FINADs I’ve had in the past several months, the first worked exactly like this, and the customer must not have contacted ebay, b/c the return closed eventually. I have 2 more FINADS in progress where I’ve done the partial refunds and one of the buyers was pretty angry about having to pay for shipping both ways, but so far ebay has not forced me to refund the rest of the money. I’m waiting for the returns to auto-close in the next week or two.
The thing that all the reps stressed to me was the part about emailing the buyer myself to explain why they weren’t getting a full refund including shipping both ways – I think they are getting big on sellers working things out directly with the buyers.
ignore
Did a little more digging. Here are two non-profit-related interviews.
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This reply was modified 2 years, 9 months ago by
sonia.
Jay did a great interview podcast a while back with someone who set up what I believe was a non-profit that sold stuff on ebay as a way to employ a bunch of local (perhaps disabled?) people. I can’t remember the name and when I did a quick search of old podcasts I can’t find it, but maybe Jay will chime in with a pointer to this interview.
“some are very sticky, i.e. Velcro,”
lol
ebaymom,
Your idea about adjusting the margins gave me the idea to just change the printing scale from 100% to 95% on the printing dialog box, and that worked great! No need to go back to classic ebay labels. So now I am very happy with my labels. Thanks for the idea.š
Clever. Love this idea!
ThunderDan53
Welcome to the world of clothing and its millions of brand names, most of which don’t sell for very much š
Here are my thoughts based on several years of selling clothing (and learning on SL):
a) If there are no comparable solds on ebay/poshmark/etsy, then the only way to sell it at a decent price is based on the garment having some sort of unique cool style, but even then, it will be difficult to move it.
b) If you’re curious, search outside of the resale sites. I just googled “Integriti shirts” and found a lot of new ones for sale on Amazon India, and they seem to be men’s shirts. If I converted the currency correctly, they seem to be selling for less than $20 (new).
For me, this would be an item I would re-donate. But for a beginner, a good learning/research experience. Once you do this for a while, you’ll get a better sense of what brands you want to buy and which you don’t.
I’m with you on the rental business. When I broke my ankle a while back, I rented one of those knee scooters for $50 for one month. While it worked fine, it was not in good condition cosmetically – I don’t know when it had last been cleaned, and the vinyl “seat” had duct tape on it to seal up a tear. And supposedly I was “lucky” that one was available to rent. Given that a new high end scooter costs no more than $200, this seems like a really good business to be in.
Re-posting for MDC b/c the post seems to have disappeared and I like the topic. I hope you don’t mind, Mike.
So, I had been using the labels with just a slit in the middle, and those mostly worked fine, though now that you mention it, maybe there was some trouble when I had to re-feed them back in to the printer. I think that my impression was that it was because the paper became partly curled after one label was peeled off. Anyway, when I started running out, I decided to buy labels with rounded edges b/c they looked nicer. So I bought A LOT of them. Ugh. It turns out that they happen to have lot more space in the middle of the page between the labels. This empty space is not the same label paper, but rather just the waxy underneath layer, and when the printer tries to print the dotted line down the middle, the ink doesn’t stick and instead I end up with a dotted line down the center of the label!!! Super annoying. Luckily so far there haven’t been any scanning problems, but I’m not sure why. I am impatiently waiting to use up this s**tload of annoying labels and trying some other type that does not expose any of the waxy material in the middle of the page. I think somebody else on the forum complained about this problem a month or two back, but I had not yet experienced this fun yet at that point.
Lesson learned.
Yeah, these so-called simplified returns have taken away some basic features that worked well for everyone (exchange and keep the item”) – not sure why they did that or how they want us to handle these situations now. Anybody who happens to ask ebay about this – let us know.
“Iām curious because I have an old Ideal Hide N Seek game that is missing a few pieces”
$80 for Hide N Seek!?!? These buyers know that they can play hide n seek for free, without any board or game pieces or anything, right? LOL. I never knew there was a board game with the same name.
š
For non-vintage curtains, they may only want one panel b/c they already have a second panel in the same pattern. But usually they want two. I had 8 brand new Waverly curtains that I sold by the panel, and 3 people bought 2 panels each, and one person purchased just one panel, and now that last single panel has just been sitting there a long while. But with lots of watchers, so I guess it will sell some day.
Maybe some people want to do something like this:
https://www.pinterest.com/pin/395613148500521276/visual-search/?x=8&y=8&w=267&h=267I’ve been listing contemporary curtains as single panels like Amatino, but vintage curtains in groups of 2, since there usually are only 2. With the large number you have, I would list single items and allow user to select quantity, as Amatino suggests.
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This reply was modified 2 years, 9 months ago by
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