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Oh wow – that sounds great (re: not having to pack).
Wouldn’t the buyer have to send the QR code to the driver and have them present it to me so I can scan it? Seems like too much to rely on, unless I’m not understanding the process correctly.
Thanks for the tip – I see it now. I like it! Looks more up to date and professional than the one I’m using.
I print my packing slips one by one from within the shipping label page and that one hasn’t changed in a long time.
Once I get some more orders in, maybe I’ll check out the other one you are referring to. My biggest wish remains for all of the versions of the packing slip to be identical, which it sounds like still isn’t the case.
I use GoDaddy Bookkeeping and I like it. It doesn’t automatically update my inventory, though (which I created a new GDBK category for) – I have to do that manually. But I don’t mind doing that.
I am very happy to hear about this change. It was really annoying a few months ago not to be able to reply to a multipart negative feedback with the following: “I had to ship the item twice because buyer provided incorrect address. Photo of size tag and measurements were in the listing.”
That said, I agree that 500 is too long and will encourage lengthy flame wars. 150-200 would be sufficient for me I think.
As far as understanding how things get prioritized at tech companies? Ha. It is a really messy imperfect process (I worked inside this process for many years), and a lot of the result depends on which development and QA teams (even down to specific individuals) have bandwidth to do the work. Customers may all agree on their top 10 pain points, but if all of those hit one single part of the software (ie, a single team of developers), then only one of those pain points gets fixed that year and you get lots of other features/fixes that are less useful for the customer. Different developers have different skillsets, and can’t be re-purposed/moved around easily.
I agree – buyers can be super fantastic. This one person who ordered a Christmas ornament in November and received it in January was totally cool about it.
Glad to hear your buyers didn’t turn your honest mistake into a nightmare for you.
I’ve never had a situation where someone wanted their money back but didn’t communicate with me. I guess if that happened, I might send them one extra reminder email, but that’s it. I’m not issuing a refund outside of the return process, b/c then I don’t get my fees back.
I think ebay returns are easy as well. But there are still tons of buyers out there who are not super computer literate. And they’re not using ebay every day like we are.
When I receive an item back that the buyer sent outside of the ebay returns process, I inform them that in order to receive a refund, they will need to initiate a return via the ebay website, and I tell them to go to their purchase history in order to do that.
Here’s what mine looks like. I have approx 400 items in my store. So far this month, I’ve used 110 free listings – 72 as part of the subscription, and 38 from the “select categories”
Not sure what you mean by picking what your listings are used for. All of your “select categories” listings like collectibles will be free. Period. So if you only have 500 other listings, then I would downgrade to Basic.
Check out the “Promotional Offers” box on the Seller Hub Overview page to see how the listings get allocated to different types of free listings.
I don’t know. I would assume the latter, but the situation has not yet arisen for me, since I rarely refund shipping overages. Typically I do such refunds as a partial refund for a mistake I made, so the buyer has committed to keeping the item if I give them the partial refund.
ebay will not credit the difference. If you want to do a refund yourself, find one of the orders in the “Paid & Shipped Orders” list, and there is a “Send Refund” drop down choice when you click on the little down arrow/triangle right underneath “Shipped March 7”.
Keep in mind that you will not get a refund of Final Value Fees for the amount of the refund.
They may not be innovating, but as far as keeping up with changing platforms, they can’t do it alone. They can only show the data that ebay exports to them, and my impression is that a lot of the issues have to do with the ebay end. For example, this manual refresh sort-of-fix for FedEx shipping labels that was mentioned on another thread – I just don’t see how that could be their fault. There’s some strange delay in when ebay exports this information. I think it all has to do with the slow but desirable demise of the ebay invoice – I bet once that’s gone, things will be better on the GoDaddy end.
Whenever I contact GDBK for support, I almost always get a fast response from a knowledgeable person who is in contact with the development team, which is the complete opposite of ebay.
In case you missed it, the GSP/Pitney Bowes issue is now fixed. Again – there’s no way for GDBK to have known that the shipping income numbers ebay sent them were incorrect – that had to be fixed on ebay’s end.
