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This Announcement has me scratching my head. With all the things people have asked ebay to change that remain unchanged, ebay has decided that this —-which I’ve never heard anyone ask for—is a priority. Anyone have any thoughts on why ebay has concluded that this is something we all really need? Feedback comments will now allow 500 characters rather than 80.
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500 characters! WHY? This is what that looks like–
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut faucibus pulvinar elementum integer enim. Lobortis scelerisque fermentum dui faucibus in ornare quam. Ultrices in iaculis nunc sed augue lacus viverra vitae congue. Pellentesque habitant morbi tristique senectus et netus et malesuada. Volutpat maecenas volutpat blandit aliquam etiam. Vel orci porta non pulvinar. Aliquet porttitor lacus luctus accumsan tortor posuere tem.
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It’s a double edged sword. I’m torn.
The current feedback system is garbage. You currently learn nothing about the item or seller with so few words so now at least we can get some context. But it may just be more room for grumpy people to be grumpy.
Overall though, it’s much more in line with every other online selling platform.
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Well, there’s been a lot of talk about ebay doing away with feedback entirely, so I guess we can at least put that idea to rest. And, thinking about it some more, responding to a neg or neutral often requires an explanation that can be hard to condense into 80 characters.
I’ve got no real objection to this change, it just seemed an odd thing to do when other things could take precedence. But eBay’s sandbox, eBay’s timetable.
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eBay wrote a blog entry on the feedback system before this, then scrubbed it. The post was only up for a short while and I didn’t think to screengrab it and post it here. There’s no mention of it anywhere on eBay and now this update with extended feedback characters is in the same slot the aforementioned post was. FWIW there wasn’t anything mindblowing in it, but there was this line about how eBay didn’t see “rude or offensive” text as a valid reason for removing feedback, explaining that buyers often get emotional during negative experiences and that there were “two sides to every story.”
In 10 years eBay will extend the feedback length to 100,000,000 characters and explain to sellers that “it’s just business” and to “get creative” by offering novel-length feedback as purchasable, leather-bound publications via vanity press for display in their homes.
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In 10 years eBay will extend the feedback length to 100,000,000 characters and explain to sellers that “it’s just business” and to “get creative” by offering novel-length feedback as purchasable, leather-bound publications via vanity press for display in their homes.
Our grandchildren will write PHD thesis on the dramatic back and forth of product feedback of articular items.
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Some five hundred years ago, the chief of one of the upper hexagons came across
a booksome eBay feedback as jumbled as all the others, but containing almost two pages of homogeneous lines. He showed his find to a traveling decipherer, who told him that the lines were written in Portuguese; others said it was Yiddish. Within the century experts had determined what the language actually was: a Samoyed-Lithuanian dialect of Guaraní, with inflections from classical Arabic. -
I am very happy to hear about this change. It was really annoying a few months ago not to be able to reply to a multipart negative feedback with the following: “I had to ship the item twice because buyer provided incorrect address. Photo of size tag and measurements were in the listing.”
That said, I agree that 500 is too long and will encourage lengthy flame wars. 150-200 would be sufficient for me I think.
As far as understanding how things get prioritized at tech companies? Ha. It is a really messy imperfect process (I worked inside this process for many years), and a lot of the result depends on which development and QA teams (even down to specific individuals) have bandwidth to do the work. Customers may all agree on their top 10 pain points, but if all of those hit one single part of the software (ie, a single team of developers), then only one of those pain points gets fixed that year and you get lots of other features/fixes that are less useful for the customer. Different developers have different skillsets, and can’t be re-purposed/moved around easily.
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