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One thing I learned a while back is that trying to fight a return reason before I have received the item back is a no-go with ebay customer service – it just leads to maximum frustration. The way I have been avoiding this type of hellish experience recently is by waiting until I have received the item back AND the amount of return shipping has shown up on my ebay activity, then I go into paypal and refund original item price (not including original shipping) minus return shipping. Then I send a message to the buyer explaining why their refund is the amount that it is. So far for 3-4 returns, the buyer has either just not responded, or has responded telling me that they don’t like it. The return then auto-closes 2-3 weeks later. I started doing this on the advice of ebay reps.
I imagine that if a buyer calls ebay to fight these, that they would get the rest of their money back, at which point I could then appeal.
If my number of INAD/damage returns starts inching up towards 10 (thus risking being rated “very high”), I will start calling ebay to try to get the return reasons changed on the bogus INADs.
hurray!
12/25/2018 at 8:58 pm in reply to: Sad story I heard this week. Makes me thankful to sell online! #53993” I think the more direct question I have is: why are we scaling? To just make more money? To do less work personally because our workers are now handling the tasks we dislike? “
I love this question. I used to ask a similar question when I worked a regular job. Everybody was always looking to be promoted. It seemed to be their primary goal. And I guess I’m weird, but it would always surprise me that it was this way across the board, and I would wonder why and sometimes ask: Is it just about the money? Fancier title / higher status? It can’t be because *everyone* really thinks being a people manager is more fun, can it? Sure, some people are natural managers/leaders, but it’s a tough job and most people seem to be not so great at it. I worked very hard to avoid being promoted into a people management position – the money was not worth it for me.
Yup – I jumped at 410.
Another thing to keep in mind – your ebay shipping supplies coupon (every quarter) doubles from $25 to $50.12/22/2018 at 7:56 pm in reply to: Scavenger Life Episode 390: Building a Business to Build a Life #53880Yup! I have already given my postal worker a card with a small cash tip in it (I’m a low volume seller, so it’s not that much). I’m wondering what others are doing.
12/22/2018 at 2:48 pm in reply to: Scavenger Life Episode 390: Building a Business to Build a Life #53877Jay, the bulletin at the link you posted says that they are not allowed to accept ANY cash gifts or gift cards in any amount. This was the caller’s point, and he was wondering what people did in light of that.
“carriers are permitted to accept a gift worth $20 or less from a customer per occasion, such as Christmas. However, cash and cash equivalents, such as checks or gift cards that can be exchanged for cash, must never be accepted in any amount. “
12/22/2018 at 2:24 pm in reply to: Scavenger Life Episode 390: Building a Business to Build a Life #53875Interesting. Something to keep in mind should I move back to an urban/suburban area. My post office doesn’t even have the ability to print receipts, so there’s definitely no camera there. But if there were, all it would show is my handing a Christmas card to the worker. Growing up, my parents just left a card with some cash in it in the mailbox. Never had an postal worker give back any of these tips.
12/21/2018 at 1:50 pm in reply to: Scavenger Life Episode 390: Building a Business to Build a Life #53850Finally finished the podcast. Sounded like the last caller was making 2 points about the USPS rules/regs he read:
1) there is a maximum value on gifts that postal workers are allowed to receive – J/R addressed this point
2) they are not allowed to receive gifts in the form of cash or gift cards.
My response to #2 is: I’m going to tip with cash anyway. If they want me to stop doing that, they can tell me that themselves. The great thing about cash is it’s untraceable 🙂 Plus at my post office there is only one worker and rarely any other customers, so no boss or even other people there to watch what they get or don’t get. It’s a new person this year for me, so we’ll see what happens.
12/21/2018 at 12:25 am in reply to: Scavenger Life Episode 390: Building a Business to Build a Life #53814ROFL!
“at least 100 transactions ” – ok, that makes sense for why I don’t have ratings calculated there. thanks!
12/20/2018 at 2:33 pm in reply to: Sent an offer to watcher (accepted) but item says "sold via promoted listing"? #53788Makes sense to me if he became a watcher by viewing the promoted listing. I guess their thinking is that you wouldn’t known to send him an offer if not for him seeing the promoted listing.
Does anybody have any peers (or a colored (non-greyed-out) chart) in any category besides clothing? Maybe they just haven’t gotten around to doing the peer calculations for other categories?
Steve, this section doesn’t show all returns, just INADs and other problematic ones (broken, part missing etc). Did you have any INADs?
AtomicStar,
There is a Red “Very High” section above the orange “High” section that I didn’t show in my screenshot. The documentation says that if you are in that Very High section, you *may* get hit with the higher FVF and longer delivery estimates.Hi!
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