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I would certainly withhold original shipping if this situation came up for me.
The last time something like this happened several months back, I did have the option to refund original shipping or not (even tho I don’t offer free returns), and I chose not to. The buyer appealed, and I think ebay gave them the money, but it didn’t come out of my account.
Sales are down, but still trickling in. In the past week or so I’ve sold fabric, door handle/lockset, dansko professional clogs, easter themed item, and some clothes and shoes.
For vintage new in package items, I always list it as pre-owned or used, and then in the condition section I say something like “never opened or used, but since it’s old I can’t guarantee the condition of what’s inside.” For example, I just sold an old still-shrink-wrapped paint by numbers kit like that, and i mentioned “the paints inside may be dried out”
That’s my CYA approach.
I just realized that we don’t know whether the buyer sent you a photo of these white spots or not. My SOP is to first ask for a photo of any damage. If you see the damage for yourself, then having the item sent back is just a waste of buyer’s time and your money, in which case the buyer’s annoyance is understandable at hearing that option. I would offer partial refund, and if that didn’t satisfy them, I would offer to ship them a brand new (checked by you) pack. Anything to avoid paying for shipping back a damaged item. If they don’t send photos after you ask, then yes, just offer your return policy and ignore.
I just looked at the listing, and I have to say that the buyer has a point. The item is listed as “New”, and the ebay definition of “New” clearly includes the word “undamaged.” So, yes, this buyer is definitely not the calmest/politest one I’ve seen, but what would be so wrong with a partial refund if that’s what they want and then you don’t get stuck with paying the return shipping cost AND a flawed deck you have no use for? I don’t see anything “suspicious” about that.
As for feedback extortion – sure, that’s what they’re doing – big deal – don’t sweat it. You can try to get that removed or not if it happens. I have never ever heard of anyone complaining “omg, my feedback went down from 100% to 99% and my sales have tanked!”.
Sorry if this sounds snarky – it’s not meant to be – just offering my approach.
I suggest doing some googling on whether mail typically gets through to the Solomon Islands okay and whether there’s any tracking at all, etc. I don’t know anything about that country myself.
Doesn’t look like Solomon Islands is in GSP. So I’m guessing you added Solomon Islands to your listing as an additional international shipping option, which means you agreed to ship there direct.
Are the Solomon Islands included in the GSP program? Not all countries are.
You can’t add any country to the GSP yourself that isn’t already in it.just fyi – taxability of clothing in NY varies by county.
If you don’t figure it out before listing, try asking the question in the listing itself. Something like “If you know the name of the golf course that the logo on the shirt represents, please message me.” I’ve done something like this once or twice, and was happily surprised to get an answer – though it took a long while. If you think about it, it’s the people shopping for Peter Millar shirts who are the most knowledgeable about golf, so they should know!
The last time I did this was for a handpainted needlepoint canvas. Once I updated the listing with the maker name which I received from a knowledgeable and friendly buyer, it sold within a few months (about $100).
” if the market drops 25%, it needs to go up 50% to get back to the highs.”
My math says different:
For example, if the market is at 100, and drops 25% down to 75, then to get back to 100 it needs to go up 25/75 = 33%, not 50%. No?Or maybe I’m missing some Buffet-related context here?
Sarahl,
I have noticed the “ship it to sell it” pattern also.03/12/2020 at 12:05 am in reply to: Video cables, Bench Vice, Panasonic Stereo, Vtg Nintendo game, Mustang horn #75030Success with mugs and cups (failures aren’t shown b/c they haven’t sold!) part 2:
Bought these Villeroy and Boch “wave” espresso cups at a small yearly church sale where I typically find 0 or 1 good things. Paid $1-2. Sold for $75 in less than 24 hours – went to Europe.
I had a feeling about this one, so I looked it up in the store before buying. Never heard of Emma Bridgewater before – must be primarily an England thing. Purchased for $3.25 at GW. Sold for $37 in a few weeks.
Crate & Barrel designer collab cup and saucer. Purchased for $4 at GW. Sold in 2 weeks for $25. Not a super high return, but I enjoyed having and handling this pretty item for a little while.
Got these 2 Franciscan Ivy mugs for $2. Sold the pair for $37 in 2 months. I would have asked more, but they had cracks inside.
Now for 2 Scandinavian items. The first is a pair of very small Figgjo cups from Norway – vintage. Got these for $1 or less. Sold in a couple of weeks for $20.
The second is a set of 2 cups and saucers by Nymolle from Denmark. Entitled “Midsummer Night’s Dream” – sort of a folk fairy theme. Purchased for $8.50 at GW. Sold for $44 in 6 weeks.
I’ll end with 2 more Anthropologie items.
Kebaya coffee cup. Purchased for 50 cents. Sold in 2 weeks for $25.
Pair of artist collab coffee cups. Purchased for $3. Sold for $44 in one week.
Glad to be able to help!
Here’s a page with some very simple and clear examples:
https://www.1040.com/blog/2019/7/12/selling-stuff-online-taxes-for-etsy-ebay-letgo-and-more/
I use the lower of the purchase price and the selling price. This has the effect that you do not report (or deduct) any loss related to the sale of such items, but you do pay taxes on any profit, which I believe is what the tax rules boil down to.
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