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I just sold a coat to Italy.
I’ve also sold clothing to France.If you don’t offer free returns, then you have to refund the full amount.
I think that this used to be the case, but not anymore. I don’t offer free returns, and I’ve had luck not refunding the full amount. The process for doing this may be easier if you offer free returns, though.
My hypothesis (from having a similar experience) is that it isn’t that you lowered the price, or by how much, but simply that you altered a very old listing in some way. I have no proof of this, though.
Once a buyer opens an INAD, there is absolutely nothing you can do to prevent the defect in your Service Metrics. Period. And there is nothing that the customer service rep can do to change the return type to something else. The only course of action is to accept the return, and perhaps later fight the shipping costs (or tell the buyer not to ship back). Once I realized all of this a while back, ebay life got a lot less frustrating for me.
I fight INADs even though I don’t offer free returns. The key here is that you have to accept the return no matter what. Ebay does not like it if you refuse to take a return – that’s how you get into trouble. When I get the item back, I simply don’t refund original shipping, and also subtract the cost of return shipping from my refund. The buyer typically appeals this with ebay, and then ebay gives them the rest of their money back, but from their own account, not mine. That said, I haven’t had one for many months, so it’s always possible that things have changed again.
Another thing to note – this is really just about shipping costs. That INAD stays on your record (service metrics) no matter what. There’s no way to get ebay to delete it.
I purchased a few things on OfferUp. Got a few free things on FB marketplace.
If you live in an urban or suburban area, going picking on garbage day might work.
Ignore it.
Yay! Glad it worked out.
I split up my mixed lot of 7 puzzles a few days ago, and have sold 3 since then. Two for 9.99, one for 12.99. Plus Shipping. Free to me.
Just wanted to note that I’ve had a really good experience with the ebay customer service via email in the last few weeks – I almost like it better than talking to them on the phone.
very puzzling, for sure
testing 1 2 3
Sorry for the flood of emails, but I can only successfully post 1-sentence posts, so I’ll skip the rest of my post and stop here.
I’m wondering if the problem may be that I grouped together too wide of a variety?
I put up a lot of 7 puzzles (3 sealed, the rest verified complete) for $49.99 and am not getting much interest – not even any watchers.
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