Forum Replies Created
Peal & Co / Brooks Brothers
Made in England01/23/2017 at 1:27 am in reply to: Scavenger Life Episode 294: Finding the Valuable Caches and Going All In #10910
Jay: there may be a typo in your blog post? You say “slow nickel vs. fast dime” – I think you might mean slow dime vs. fast nickel.
Are you aware of the ebay feature where you can write a response to the feedback that is published along with the feedback? What I would do is write a response along the lines of “So sorry to hear about the squeak issue! I did not notice it when examining the shoes myself. Please feel free to return the shoes for a refund.”
The idea being that we sellers can’t catch every possible problem with the items we sell, and that’s why we have a return policy. And now everybody who sees that feedback will see that you responded in a professional, friendly, and customer-satisfaction-focused manner.
I got over 1000 views on a vintage 90s LL Bean fleece (i.e., polyester) top a few months back (sold for $30-$40), so 8000 views for excellent condition premium quality shell cordovan shoes doesn’t surprise me.
I like the “inspected twice” rule. I will try that as well.
Good luck to both of us!
I buy stuff with holes by accident from time to time as well, and it’s really frustrating. I call it “scavenger goggles.” (like beer goggles). It’s as if the excitement of the find blinds me to all flaws, and I only notice them when I’m ready to list. I’ve gotten to the point where I’ll usually just re-donate. And I keep trying to remind myself before I go into the thrift shop to remember to check carefully for holes and other flaws.01/15/2017 at 6:48 pm in reply to: Ability to print Shipping Label and Packing List on one page #10362
If by “packing list,” you mean the packing slip, then yes, this would be a very useful (optional) feature for me. So much paper wasted right now. Go green!01/15/2017 at 6:45 pm in reply to: Improve the Ebay Supply Store Selection of Products #10361
yes!01/15/2017 at 6:43 pm in reply to: Add an "Immediate Pay" Condition to Accepting Best Offers #10360
Great idea!01/13/2017 at 10:26 pm in reply to: 2 issues: How did buyer get my email address? and Buyer not Mailing Return #10234
huh. that’s weird that ebay provides the buyer’s email, but not the seller’s.
“Not all buyers fully understand how serious it is to leave a negative feedback.”
Neither does this seller (i.e. me). How serious is it? What’s the big deal to have 99.5% positive instead of a 100% positive rating? Or even a 97% or 98%? As a buyer, anything above 95-96 seems excellent to me. What am I missing here? Does ebay somehow punish folks for having less than 100% positive feedback?
The way I see it, even if the seller thinks they’ve done everything right, that doesn’t mean that the buyer must be forced into thinking the transaction was great. I mean, the buyer could be very happy with the item, but still not be satisfied b/c (for example), the photos were not very good so they felt unsure about what they were going to get. Or the description was not as complete as they would have liked. Or the price was too high – just because they agreed to pay the high price doesn’t mean they have to like it. I’m sure some buyers don’t particularly like my 3-day handling time, even if they end up purchasing something from me anyway. Perhaps a better example is something like going to a restaurant and having to wait an hour for the meal to be served b/c of a slowdown in the kitchen. The restaurant then comps the meals, but the diner might still give them a not great review b/c they didn’t like the long wait.
Of course, if there’s a way to get neg feedback removed at least some of the time by calling ebay, I’m all for it and may try it myself sometime. I just don’t think it’s unreasonable for ebay to refuse to do it sometimes on the grounds that they buyer is entitled to their opinion. But maybe there’s another way to look at it that I’m missing?
I’m a small seller, and a recent (first!) bad feedback (despite full refund including original shipping) brought me down from 100% positive to 99.2%.01/12/2017 at 6:23 pm in reply to: Disputing Hassle Free Returns Reason via Beta Program #10190
Cool! I like the “decide what to refund” idea. The UI is a bit confusing, though. If you want to charge (not refund) the restocking fee, do you check that box or not? Why would return shipping be something that is subtracted from the item price?
I’m so glad they are working on this and have you as a beta tester.01/12/2017 at 6:18 pm in reply to: 2 issues: How did buyer get my email address? and Buyer not Mailing Return #10189
ebay displays the buyer email for every order. Just click on the Record Number for an order and you’ll see it. I assume they do something similar with the seller’s email for the buyer.
Right next to the buyer email they say:
Email addresses will be displayed
for 45 days after a transaction ends.