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>Their clunky website is the biggest turn off to new buyers IMHO.
Agreed!
Interesting paragraph towards the end:
eBay is firmly entrenched in the resale market — a sector that, according to research firm Fung Global Retail & Technology, is growing 20 times faster than retail overall, and could hit $33 billion by 2021. Industry research has also found that younger shoppers are taking to second-hand shopping faster than Gen X or Baby Boomers. Perhaps eBay’s energy would be best spent leaning into its long-held reputation and innovating in that space. Competing with Amazon on the “new” end of the retail spectrum is futile, but they could credibly fight off threats from startups like The Real Real and Poshmark. Many still believe eBay is the best option for vintage treasures, so why not own it? For now, though, the company has its sights set on pushing in the other direction, emphasizing the supposed shiny newness of what their sellers offer.
Good thing you looked into this before the buyer was entitled to escalate.
I see, so you must have offered a partial refund via ebay messages instead of via the ebay return system – that’s what was confusing. Next time consider making the offer via the return system, then if the buyer doesn’t respond, you’re still okay.
OEMs are manufacturers who resell another company’s product under their own name and branding. So if this company is an oem, of course they will have their own logo on the item even though it is built by Samsung. That is not a bait and switch nor a sleezy disguise – it’s just a way many companies do business. In other words, if you know you are buying from an OEM (which it seems like you did from your original post), you should expect to see a different brand name on the product.
However, typically OEMs are adding value beyond just rebranding. Typically by bundling other products and services together into what is often called a “solution.” That does not seem to be the case with this company, so it’s unclear to me why they are not just a plain Samsung reseller. The reason is probably tied to why having “Company X battery” on the label makes it easier to go through customs than with “Samsung battery” on the label, which I don’t understand.
I am currently in a similar situation. Offered a partial refund via ebay returns process a couple of weeks ago, haven’t heard from buyer since. Waiting for the case to auto-close.
Ebay’s response about the buyer being able to escalate sounds wrong. Sigh.
that seems to work if it’s on the horizontal part of a wire hanger – I tried it on a thicker, wood hanger and it wouldn’t fold down all the way. So maybe.
I thought it looked like, when open, something you would use to put jewelry on to show to a customer, and maybe it just folds up for easy storage. But searching on “dior jewelry display pad/panel” didn’t yield anything.
oh well.
It’s fun brainstorming, though!
> I *think* the buyer has a choice of GSP or seller shipping direct.
I don’t think that’s the case. I remember having to go into a listing to turn off GSP for an item that I agreed to to ship via First Class International.
I don’t know for sure, but my guess is that if you do a partial refund through the return process, you’ll also get refunded your final value fees for the refunded amount.
I would have them do it via the return process for that reason, plus to just have it officially recorded in the ebay system.
But I don’t have much experience with partial refunds, so hopefully others will respond.
I’m with RetroWV.
It’s too late for this time, but I would have asked for a photo of the stain when they first contacted me. Anything to avoid an INAD return, which comes with a high cost: either you go through the aggravation of trying to prove them wrong, or you have to pay for shipping both ways.
Jay: Thanks for the feedback. I will use hammered and hand made in the title – thanks so much!
AdventureE: Thanks so much for those great search results! I’m going to go through those carefully. Did you do an image search to get that?
how about looking up the patent number? the US patent office has an online database.
If you want to sell higher end suits and jackets, and mens clothing in general, I recommend watching Hart Pickers on YouTube. He is The expert.
Just a quick side note to this story. Since my grandmother was a minimalist (for many reasons, including becoming very poor and homeless after the war, after having grown up in a wealthy land-owning family in Europe), I was fortunate to NOT have to help my mom sift through a huge “estate” of stuff like many others do. Grandma bought only high quality stuff, and very little of it, or nothing at all. Once she got this murano lamp in the early 1960s, it was the only living room lamp she used for the next 40 years. Once as a teenager I told her that I needed to buy a sweater. Looking at my closetful of at least 10 sweaters, she said “Why do you need another one? Do you need to wear them all together at once for some reason?” Good point, Grandma!
