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great sales, Beth! Is it just me, or are you and Steve Schultz selling the exact same trays? 🙂
To find things I just listed (on my iphone4), I click on “Refine” on the top right, and it gives me the option to sort by “Newest listings”.
Thanks for the suggestion, Brian. It does have an RN number, which brought up a US clothing manufacturer that I’ve never heard of.
I love that Coogi story!
Last weekend I happened upon a pair of very high quality ralph lauren men’s dress shoes that said Made in England, in a thrift shop. They were in very good shape, so I was happy to pay $15 for them, even though I couldn’t figure out the size. I figured maybe I’ll get $70 or so for them. After coming home and researching Made in England RL shoes, I figured out that they are Edward Green for Ralph Lauren **Purple Label**!!!!! Original retail price likely over $1000. Also figured out that the size was in the handwritten numbers inside the shoe. So excited about this find!!
I like that approach RetroWV. I may give that a try. Tho I still wish they would realize that they can easily show you it’s a firm offer by countering your counter with just a penny increase of their offer.
ARGH. How frustrating!!! I hope someone here will be able to shed some light on this type of situation.
LAwoman, based on my recent experience, the way I would deal with your situation is to call ebay and ask to be connected to the Appeals Dept, and then ask them to explain their decision to find in the buyer’s favor, and tell them what the previous ebay rep told you about you not having to refund shipping. In my situation (in case you didn’t have a whole hour available to read the tome I wrote above), the Appeals Dept didn’t change their decision to refund the buyer shipping costs, BUT they did refund me the money as well because they believed me when I said that a previous rep told me it was buyer’s remorse. And your case is much stronger than mine was, perhaps they will change their decision on the return reason as well.
From my own buying experience, mostly on Amazon: When you’re short on time, or just kind of sick of searching around for stuff online, it’s just so much easier to just compare a single total price, than to have to find both prices and add them together and then check them against the others. It’s a little easier on ebay, b/c ebay allows you to sort by “price + shipping”. Ideally ebay/amazon would pre-calculate and display the total price for all sellers of the same item, and then you could just compare total prices. I wonder why ebay doesn’t do that. I bet Amazon doesn’t because, as Jay mentioned, it would then be easy to see when Amazon-fulfilled is not the best option.
that’s cool that you get decent photos with your iphone4! I get mixed results, sometimes the photos are fine, and sometimes really awful. I want to change my phone anyway, so hopefully the iPhone 5 or 6 that I buy will be better.
Updating to share what happened and lessons learned:
I did accept the return on the website, which did indeed take me to a page where I could create a shipping label for the buyer, which I did not do. After a few days, I got an auto-email from ebay telling me that ebay was still waiting for me to deal with the return, and if I don’t act, they may end up having to charge me for the shipping label themselves. So I called ebay again, and this second rep also agreed that it was a buyer’s remorse issue, and instructed me to email the buyer and tell them that they are responsible for shipping costs to return the item to me. It sounded a bit fishy for me to be the one to tell the buyer this, but I went ahead and did it, and the buyer sent the item back on their own dime. When I received it and wanted to do a refund of original price minus restocking fee, it didn’t seem like the website would let me do that, and I didn’t want to press “refund” only for the wrong thing to happen. There was a little box on the page where it said something like “if you want ebay to step in to help, submit here”, and I really didn’t feel like calling them, so I just entered my concerns into the box and submitted. Turns out this opens a case. The next day I got a message saying that they had closed the case and refunded the buyer the original purchase price and original shipping cost! I called ebay and was forwarded to the appeals department. The rep there was not very helpful, and basically said that the correct thing had happened. So I called back again, and asked to speak to another appeals person. This 2nd person was much more helpful. Although he agreed with the previous guy on the decision that it WAS a “not as described” situation and not “buyer’s remorse,” he refunded me all my money because I had been misled by the two first-line reps who had told me it was buyer’s remorse. So I came out okay on this particular case (as did the buyer), but I better understand how I may not do as well in the future.
Lessons learned:
1) When you want to try to get ebay to change NAD to a different return reason, ask for the Appeals Dept the first time you call. (The 2nd appeals rep told me this). Because the first line rep’s opinion on this doesn’t hold any weight.
2) Do not believe the first line rep when they say that they are making a note in the account of what they told me. Or at least don’t rely on these notes. The appeals reps could not find any notes made by the first line reps of my first two phone calls.
3) If the NAD return details that the buyer enters are not very obviously remorse or fit (which will make it easy to get the return reason changed), consider asking the buyer some clarifying questions, in which they might reveal that they just don’t like the item or that it doesn’t fit. They are not obliged to reply, but if they do, it may help your case in getting the return reason changed by ebay. Of course, it could also hurt.
4) I will never again use the “if you need ebay to step in and help” box on the website in this situation, which opened a case (which one rep stated was against myself). Better to call.
5) There is really almost no way to get around smart buyers with bad intentions (which I don’t think is the case here). Basically, even if it is a fit or remorse issue, they can specify NAD and make up something that sounds plausible, and ebay will side with them. This is frustrating, but since ebay doesn’t have the item in their hands, it’s basically impossible to create a perfectly fair system, so it’s just a matter of knowing that most buyers are honest, and the rest are just a cost of doing business.
If you are curious, the details in this situation said “buttons are weak, fabric is more straw-like than described.” All I had said about the fabric was that it was linen. Re: the buttons, they are extremely sturdy. My request for clarification from the buyer went unanswered.
Erik,
That beyonce video sounds cool. Keep us posted on how much your friend ends up getting.
Re: buying higher and higher end items, I got motivated to do the same when I recently listened to an old SL podcast with J&R’s art selling friend James. It’s amazing how he worked his way up into the millions… As you say, it’s a matter of education and experimentation.
Firehose sounds really good, thank you. I seem to be getting emails inconsistently, i.e. I’m not seeing all comments. For example, though I’m signed up for this thread, I didn’t get your “firehose” comment via email. I only saw it because I did get an email with Linda’s comment about getting sent back to the top of the page, wanted to respond, and happened to scroll up. I also didn’t get an email notification of the latest new post/topic in the Podcast Comments category today.
Like the other poster, not looking to complain here, just want to communicate the behavior I’m seeing.
I see the same behavior as Linda. It takes me back up to the top of the page after I submit a comment.
“–Then you can either reply to the thread and ask to be emailed with any followup conversation on that thread.”
How exactly is this email request to subscribe to followup conversation supposed to be formatted? I just tried replying with “subscribe” in the message, but it went to noreply@scavengerlife.com and bounced back with a “no such mailbox” error.
I think I have similar requirements to Mike in Atlanta. For me it’s simply b/c I find it a lot easier to follow/read the forum via email – much less clicking around required, and all the messages from a particular thread are nicely grouped together by gmail b/c of the common subject line. It will be a pain to have to subscribe to each thread individually, but probably(?) easier to do it via email reply than by clicking through to the site.
I agree with the request to bring back the timestamps.
