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This make sense. I have an old store I’m going to play around with crazy numbers to see what happens.
I’m promoting everything and have played with different % but I can’t really say for sure if it helps since there are so many other variables that can affect sales and all of us have too low a volume to get any reliable data I think.
Even if you promote a listing it still can show up unpromoted, and sometimes ahead of the promoted listing. I look at the sales of both promoted and unpromoted, just scanning the sold page and not taking the time to tally those up, as a guess 75% of my sales were promoted. No way to know if I would have received those anyway but I’m really hesitant to do anything right now that might lower my sales since the numbers have been down lately.
I would not use promoted listing on rare or collectible or unique items with no direct competition, that would be just throwing away money, they will see when the right buyer comes along in my opinion.
8000, that’s huge, mine is 1100. No Walgreens, of course, but we do have the UPS distribution center for when I need to use them.
I suggest you do request email updates if you haven’t already, then if it does get delivered you will know and can try to bill her or ask for it back. I usually suggest they refuse delivery if I have refunded.
At least you can get this off your back if you end up refunding and do something more productive.
Good luck.
I’ve had 3 situations like this in the past month or so, none as expensive as yours but about the same total. In each case, I requested email updates for any new scans and “begged” the buyer for more time, which all the buyers agreed with. None of the packages had any movement in a week. Two of the orders I had multiples and sent a replacement, the other I refunded. These were all first-class packages, no insurance. I asked the buyers to refuse delivery if the package did show up.
I got a message yesterday from one of the buyers I sent a replacement to, the original package finally arrived (sent Aug 25th) and he refused delivery so it is coming back to me (I also got a delivery scan email from that tracking request). The other 2 never did show any updates, I’m assuming lost and see this as a cost of doing business and providing good service. I did get glowing feedback from 2 of them.
What would you want to see happen if you were the buyer?
Total guess from the blue, perhaps a poorly written script is reading the word lion and considering it a wild animal or fur, etc.
USPS.com has the actual import rules for various countries, perhaps reading through those with an eye towards misinterpretation of the listing might give a clue.
I ended up buying 2 casual long-sleeved shirts, $8 out of my pocket plus the coupon. I like having a few new clothes in reserve for special occasions but 99% of the time I’m a shorts/jeans, t-shirt/sweatshirt kind of guy.
I’m not so particular about the packing slip format, I think most buyers don’t do more than glance at them to make sure everything is right for their order (I know I don’t as a buyer). For me, packing slips are more of a final quality check before adding the label and sealing the package.
I just checked my old buying account which I don’t use much, and I have the coupon too.
Joined on 12-9-2000. First purchase Seagate Medalist ST32122A – 2.1GB IDE (hard drive) on 12-19-2001. That was kind of a big drive back then. First sale MS Office XP Pro Full Retail Version on 10-22-2002.
Coupon expires 9/10, must spend a minimum $25.01. (I guess they need the penny.) I’m sure I can find something to buy for that I want but didn’t want to spend 25 bucks on.
It doesn’t work that way for me on amazon. Buyers have 30 minutes to change or cancel an order, then it is released to the seller and no changes can be made. Amazon doesn’t accept delivery confirmation as proof of delivery, only signature, but if the seller used Amazon shipping and the buyer opens an A-z claim Amazon is supposed to cover it but a lot of time the seller has to fight for it from what I read on their forums.
Overall, eBay or Amazon, if the selling price is low I just go ahead and change it. I’ve never had a problem but theoretically, they could file INR and win. Very low attempted scam rate for auto parts though.
Overall, eBay is much more seller friendly than Amazon.
Here is a template I have been using to respond to buyers in this situation.
I’m very sorry you are having this order delivery delay; I understand how frustrating and inconvenient that can be.
Many USPS packages are late recently due to COVID-19 and that issue is compounded by recent USPS policy changes, but most packages do eventually get delivered.
I have asked for a trace on the package, if we don’t have any movement progress by (whatever day), we will refund the order.
I’ve had buyers try this crap several times, and I suppose it works part of the time. Here’s the way I handle that:
Send them a message saying it was past the return window and not authorized, and if they want it back they need to pay $x.xx for shipping it back to them, otherwise, it will be disposed of in 30 days from the date the return was received, MMM, DD YYYY.
Be careful about relisting it, they might check for that, and to be safe you shouldn’t (at least not on eBay).
“Spotting Problems, Solving Problems”. Yes, very important and I personally think this is more difficult for someone like me who has no partner (business or life) to share concerns with. I think, at least in my case, we can become better at independent problem solving if we take the time to analyze the problem. There are also several proven problem-solving techniques such as ‘Root Cause Analysis”, which can be found online.
What I really want to bring up though is the danger of falling into the trap of creating systems and processes to circumvent a problem, or spend more money and time preventing a problem that what the problem causes for us. This sometimes comes from deciding to make sure the problem, whatever it is, never happens again. One example, I have seen some sellers who make a video recording of packing every order so the can prevent the empty box or didn’t receive everything type of claim. I personally think that is way overboard but those sellers who do it will likely staunchly defend that process and even think sellers who don’t do it are just stupid.
It’s called cost vs. benefit analysis and it can be applied to many decisions we make in business and even in our personal lives. A good example is Jay and Ryanne talking about keeping an older reliable car vs. buying a new or newer car.
Anyhow, these are things that work for me in solving problems.
