08/11/2020 at 4:09 pm #80586MyCottageParticipant
The United States Postal Service continues to be strained, and we realize the burden this puts on our sellers. Delivery and scan delays persist, and we are monitoring not only the delays but ongoing negotiations in Washington.
As your partner, we will continue to protect you and ensure you’re covered for any shipping defects and delays beyond your control.
Here’s what we’re doing now and how we’re looking to the future:
We are automatically extending estimated delivery dates as necessary to give buyers a more reasonable expectation of when their items will arrive. We recommend that you don’t extend your handling time. Our extended estimates should give you enough buffer, and additional handling days could lead to the appearance of your items shipping slower than they actually are.
Last month, we announced seller protections against shipping defects through August 31, and we will continue to extend these protections as long as strains on carriers affect delivery dates.
<u>“Item not received” cases</u>
If a buyer opens an “item not received” case, and you provided valid tracking and shipped the item within your promised handling time, we will wait to evaluate the case until after the extended estimated delivery date.
- We will recognize that you uploaded valid tracking and met your handling time commitment, and you can still qualify as a Top Rated Seller.
- If the item shows up late because of a carrier delay, we will remove the shipping defect for late shipment.
- If the item is delivered after the extended estimated delivery date, we will remove shipping-related negative or neutral feedback on your behalf.
We are continually monitoring shipping developments and USPS delays. We are working on other affordable, more reliable delivery options for sellers. Stay tuned for important developments in this area in the coming weeks.
08/11/2020 at 6:19 pm #80589PDX_CyndyParticipant
What I would like to hear is that eBay and the other selling platforms are lobbying Congress to support USPS. I hope they are doing something on that front. Their business and ours depend on reliable, affordable shipping.
08/12/2020 at 7:49 am #80604JayKeymaster
- Location: Virginia
This. I hope our corporate overlords go to war with our current government leaders who are trying to dismantle an extremely valuable piece of US infrastructure.
08/12/2020 at 9:52 am #80614TemudginParticipant
- Location: Jacksonville FL
I believe they are doing something. Last Thursday I received an email from eBay Main Street about the “Package Coalition” and with a link to generate emails to my senators to support S. 4174 for emergency USPS funding. I’d post the link here but it appears to be inextricably linked to my information since I submitted it. The Package Coalition is here: https://www.packagecoalition.org/
08/11/2020 at 9:53 pm #80598SharynParticipant
- Location: Central NJ
Last week, eBay refunded a buyer because their item was stuck in shipping. Two days ago, it suddenly started moving, and it was delivered today. I was told to wait until tracking showed that it arrived before contesting the case, so I might get my money back.
I wonder if the process will be different now. And, what other carrier are they going to announce?
08/12/2020 at 10:03 am #80616MyCottageParticipant
Hi, Thanks for the link Temudgin. I signed the letter and they sent it to my two Senators.
Emergency relief for the PO is just common sense, but unfortunately that is in short supply in Washington.
08/13/2020 at 2:42 pm #80656Old DadParticipant
- Location: Missouri
Here is a template I have been using to respond to buyers in this situation.
I’m very sorry you are having this order delivery delay; I understand how frustrating and inconvenient that can be.
Many USPS packages are late recently due to COVID-19 and that issue is compounded by recent USPS policy changes, but most packages do eventually get delivered.
I have asked for a trace on the package, if we don’t have any movement progress by (whatever day), we will refund the order.
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