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I concur with Jay.
I would add, make an agreement with yourself that first of all this is about a perfect stranger and actions they chose to take, so you only have a limited amount of time and energy to put towards them and their choices. Second, after you do… (fill in the blank) you will move forward because your time, life, business, hapiness are worth more than any one transaction. Third, I am sure you like all of us have faced things that you thought were going to have a strong, negative, long lasting, hard to get over impact because of someone else’s choices. Even if it did have an impact, you picked up and kept going creating good for yourself. So, do that now.
Calmly and professionally call ebay. Havee a discussion and not a one sided accusation monologue. Just present the facts as calmly and clearly as you can. Keep it simple. Then hang up and list 20 items so you are taking care of you.Hello,
Yes, the threads in here show up in a general search. If you want to know what you can find about yourself, log out of your browser if you are logged in. You will know you are logged in because your name will show on the right side. Toggle over your name and you should see the words log out. Once you are logged out, go back into the search bar and type in the name you were using in here and/or a thread you participated in. You should see the thread and link.Karen,
I would offer to look at the Karma that is pounding at the doors of those who thought they could engage in nasty behavior just because they could. Even though you may not see it each time, no one walks the planet, is able to treat others in a manner that takes from and/or harms, and does not feel the ramifications of it.
The more you can focus on you, the less power others have over your life. Keep doing what makes you happy and moving forward in your life. When it comes up in thought, remind yourself that your time and energy are best spent focused on you, your business, and your life and not that situation and/or person.
I would like to offer that the most important part is that you acknowledge that your feelings are real and that you have a right to experience them. I would also like to offer that what another does towards you that may serve to harm or take from you is about them and not about you. If someone chose to lie and take something from you or chose to betray you without any consideration of how it would impact you, that is about them and not about you. Although another has chosen these actions, you are the one with the most power because you are the one who can choose how much energy and time you will give to another person or to a situation. This may not be easy because one may want whatever happened to be fixed or for a person to apologize them to. After you have made your best effort to right the wrong (followed established procedures and/or processes) or asked for an apology, what happens next is completely in your power. You can choose to hold onto it and hope and wish that the outcome you want will occur or you can choose to identify what you can learn from the experience, how you can do things different in the future, and how you wish to move forward in your life.
I believe in Karma. I think it is true that if one serves to take from and/or harm another, they setup a karmic energy that will bring it back to them in some way shape or form. You may never know that Karma came knocking at their door because you have moved on with your life and they are not in it, but Karma will and does show up. I have seen it play out. There is no need to worry about getting revenge or teaching them a lesson because their intentions and actions will be brought back to them.
I believe this also happens for good. Just think about a time when you were kind, did good for others, or performed a selfless act just because you could and then you found that someone or something you needed when you needed it showed up just at the right time. This to me is Karma.
This link may be of benefit in your search.
So Cal Joe is 100% right. Feedback can not be a negotiated point in anyway. Any condition put on the feedback can be considered a form of bribery. The only focus needs to be the issue at hand which was the damaged item.
This link might be of benefit for pricing and description.
When you click on the picture, more information will come up.
I agree with T-Satt. Break things down and tackle slowly.
I would like to add that because he is family, a male, and looking to see if this is something he wants to do, meet him where he is at. Have him identify what he wants to accomplish and how he works best. Remember, men work differently than women do. A lot of men do not want to discuss everything and constantly be told what to do. In addition, negating efforts or simply identifying what is wrong will cause many men to shut down. When you are working together, have a clear line that during that time you are trainer and trainee and then treat him as such instead of treating as your nephew during work time. Identify what he is doing right and how is contributing to the business. He will be able to self identify what he feels comfortable doing and what he may need to work on although he may not say it directly. If he hedges on doing a particular something, ask for clarification, if he chooses not to give it, do not push. Find what else he can do. If he challenges or disagrees with an idea as he starts learning about your business, take the time to listen and then either explain why things are done they way you do them or see if an idea he shares may be of benefit to you as a business person.
Start off with some walk throughs and not trainings. Simply do what you do and have him watch you. Talk through the process with him. You can even have him assist you with some things and ask for his feedback. Once he has done that, have him identify what he wants to start off with. Then identify points of success so he knows he is on the right track.
For example, if he is good at and likes using the computer, have him do the computer stuff first. Take time to break down the listing page and go over it with him at least 3 or 4 times. Anything you will need to review before submitting the listing have him leave blank and save what he has done. Let him tell you what he is comfortable with.I would not have him do anything that would be a “management level” task –i.e. giving the final go ahead on an item that may have defects, writing descriptions on items that may have defects, submitting a final listing – without your review and your mutual agreement that he is ready to those tasks. Ultimately, you are responsible for anything that happens with your store, so you want to make sure that what ever is put out is at the standard you have set.
First of all, I would like to offer – Do Not take any of this personally. This is a part of being in the world of business.
Sometimes, people react first and in doing so feel the need to vocalize their opinions and thoughts without actually looking for a resolve or taking the steps to have themselves heard by the person they need to be heard by . . Do not take any of this personally.
Could there have been something about the packaging that did not work for the shipment method? Possibly. Could this be an area for improvement in the future? possibly? Is this going to be your breaking point in your eBay business? That is your choice. Do not take this personally.
Remember, multimillion dollar highly successful companies have had recalls that costs them millions of dollars and a reputation hit because products they put out were either packaged incorrectly, made with a possible hazard, or even made with what became a damaging defect. How the companies bounced back (or did not bounce back) was based on how they handled the situation and chose to move forward.
I would offer that you try to step back from this and pretend that it is someone else’s situation and then ask yourself – how would you objectively advise them?
Here are some possible resolve choices that come to mind. More experienced sellers may have some other resolve choices.
Have all communications via ebay.
1. O.K. The package showed up damaged.
possible resolve – Contact the buyer via ebay messaging and offer return shipping and full return upon receipt of the item.
2. The customer gave a negative review – do not overreact or take it personally.
possible resolve -post a professional response saying something to the extent ” I am sorry to hear of your experience. Please contact me via ebay messaging regarding your experience. Your 100% satisfaction is our priority.I would not deal with the change of the feedback until the matter is fully resolved.
However you choose to proceed forward, I would offer that you do so when you are in a calm objective state. Remember, this too shall pass. This is just a learning opportunity that has presented itself.
This website may be able to help you with your search.
Hello,
I just want to offer that you may not want to simply rely on a technology fix. As we have seen on eBay, programming does not always work correctly and then the user is left to fix any problems that may arise due to company technical errors. I would like to offer that you call customer service (they are open 24 hours) and ask to specifically speak with a member of their technical team so they can address the matter and make any needed adjustments manually instead of simply relying on what has been programmed. This may help save you any hassles and headaches in the future.
Hello,
Buying from a hoarder’s house, especially when the environment has not been sanitized (i.e. rat droppings), can come with health risks and some finds may even have bugs, mildew, and/ or critter droppings of some sort. I was just wondering what you found to be of benefit in way of protecting yourself from possible disease either while there and/or once you brought the items home.You may want to try putting a piece of paper over the area and then using the side of a pencil to go back and forth over it. It may help show the shape more.
