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07/26/2019 at 12:14 am in reply to: Does this pattern have a name or style name? (Needlepoint table runner) #65441
that looks eastern european to me.
I wish this document mentioned whether top rated sellers will still required to refund original shipping in the case of a false INAD. It only talks about giving a credit for the return shipping label.
07/24/2019 at 9:16 pm in reply to: Hello, I was wondering if anyone else is experiencing this Canada/Seattle Tax #65369ebay did split payment types for me when I was purchasing my quarterly free shipping supplies. Although I had more than enough value on my coupon to pay for both the supplies as well as the tax, it wouldn’t use my coupon to pay for the tax – I had to pay via Paypal (ie real money) for the tax.
07/24/2019 at 12:50 pm in reply to: Hello, I was wondering if anyone else is experiencing this Canada/Seattle Tax #65329I think the key here is that the item was shipped from Seattle, not Canada. Paying tax in this situation makes sense to me, as Washington State does charge sales tax now, and ebay collects it and remits to the state.
07/22/2019 at 1:32 pm in reply to: Anyone Figured Out the Best Days to Send Offers to Watchers #65241I send almost daily – whenever I remember. I don’t strategize about when to send.
wow – $4.10 is quite a difference!
Looks like there’s a benefit beyond just small heavy items.07/16/2019 at 12:48 am in reply to: Ebay: Please make sold listings show the ACTUAL sale price. #64986I second Steves Stuff’s request. It’s just getting ridiculous at this point that they still show the incorrect selling price.
Thanks for the kudos, guys. Made my day!
Jay – your comment made me laugh out loud (once I got it – I’m a little slow)!
Good question. I didn’t have an answer ready b/c I’ve never had a situation where the item didn’t arrive eventually. Once tracking starts getting updated again, I keep stringing the buyer along with msgs like “good news – looks like the package has finally reached your state/town!” and noone has ever asked for a refund.
But I just found this ebay page:
https://www.ebay.com/help/selling/managing-returns-refunds/helping-buyers-items-not-received?id=4116
and it looks like sellers are indeed required to refund the buyer if the package doesn’t get delivered. I’m thinking that once I get to the point where I really have to do the refund, then I suppose I will then file a USPS insurance claim if the package is priority mail. But I just found this page
https://www.usps.com/help/claims.htm
and it tells me that I have to wait 15 days before being able to file an insurance claim. So…. I definitely want to drag out the process with the buyer as long as possible, b/c if the buyer receives the package AFTER I’ve refunded their money but before I’m allowed to file a claim, then I’m out a lot of money.
So it looks like shipping on time does not protect you from having to do a refund if the package is very late or lost.
When this happens to me, I do all I can to avoid the buyer opening an “Item not recvd” case b/c those count against you in Service Metrics, no matter if you ship on time or not. What I do is send a msg sympathizing with the problem, explaining that I shipped on time, and saying that this happens from time to time with USPS. I typically end with something like “Let’s give it another couple of days, and if it still hasn’t come (or tracking hasn’t been updated) by that time, I’ll open a missing item case with USPS.” If it still hasn’t arrived in a few days, I go ahead an open a case with USPS at this link https://www.usps.com/help/missing-mail.htm
and let the buyer know I’ve done that. I’ve never had such a request result in USPS contacting me back and letting me know they’ve found the package, but in my mind it helps b/c it makes the buyer think I care and am doing something about the problem. If it still hasn’t arrived a few days later, I will often send message like “Just checked tracking. I see it hasn’t arrived yet (ugh!) but that the package has started moving again, so that’s good news.”All of this seems to help avoid the unwanted INR case. I think the buyer just likes knowing they haven’t been left high and dry.
07/10/2019 at 10:07 pm in reply to: Can you bulk edit to add the exact same variation to each of your items on ebay? #64783I don’t think bulk edit handles variations.
07/07/2019 at 11:50 pm in reply to: Annual Rant About Ebay's Shipping Supplies-3rd Year in a row #64607Sharyn,
When I was shopping for my shipping supplies just now, the 12x10x8 box size was available from ebay.free returns = free return shipping.
Free returns does not necessarily equal free initial shipping. But like you, I always thought that when an item was defective, the refund had to include original shipping.Was the actual reason selected by the buyer “defective item” (or whatever the right phrasing is), or did they select another reason and just tell you in a note that it was defective?
thanks daisy – good to know. sharpening and enhancing colors sounds useful. I sometimes use the fairly basic tools that come in the mac Photos app, but they’re not very good.
What do you folks use photo editing software for the most wrt reselling?
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