New Seller Protection Stuff from eBay Open 2019

[MyCottage]

pdf file:

https://static.ebayinc.com/assets/Uploads/Documents/2019-eBay-Open-Seller-Protections.pdf?fbclid=IwAR2HNELfVgDYhqQprbJQtuylbzZbc69Cimnk2tIzE3UZmbUSbXPuWa88a1w

[Sharyn]

I had been considering moving some of my listings to free returns in order to get those protections, but sounds like I won’t need to do that now.

[MyCottage]

Yep, that’s my understanding.

[sonia]

I wish this document mentioned whether top rated sellers will still required to refund original shipping in the case of a false INAD. It only talks about giving a credit for the return shipping label.

[AtomicStar]

And that credit for shipping is only up to $6. Many of my items go flat rate priority for $7.33. Well, at least it’s a step in the right direction. I’ve had way too many false inads lately. Last week a woman ripped a hole in a jacket new with tags to avoid paying the return postage. Seriously.

[Anonymous]

So Top Rated Sellers no longer have to offer 30 day free returns to get all these protections & sellers who are not TRS are required to offer 30 day free returns in order to get them. Okay.

[Sharyn]

I think you still need to be Top Rated in order to get these protections.

[Jay]

As a reminder to myself, Top Rated Seller requirements:
https://pages.ebay.com/seller-center/service-and-payments/top-rated-program.html

To become a Top Rated Seller, meet the following guidelines
An eBay account that’s been active for at least 90 days.
–100 or more transactions and $1,000 in sales during the last 12 months with US buyers.
–A defect rate less than or equal to 0.5%, with three or fewer defects from unique buyers.
–Cases closed without seller resolution less than or equal to 0.3%, and two or fewer cases.
–A late shipment rate less than or equal to 3%, and five or fewer late shipments.
–Tracking uploaded within your stated handling time, and carrier validation for 95% of transactions to US buyers.

So Free Returns is ONLY if you want the Top Rated Seal on individual items which gives you a 10% off final value fees.

[almasty]

Oh great, this is still useless for most sellers. I am not top rated and will never be because I refuse to do same day or 1 day shipping. I also offer 30 day returns, which I think is more than fair. Free returns just encourage people to rent items. No thanks. Hopefully Paypal and adyen will continue to enforce true seller protections against fraud.

[Sharyn]

You don’t have to offer 1 day shipping to be a Top Rated seller. You have to offer 1 day shipping to get Top Rated Plus on a listing.

I offer 2 day shipping, and I am still Top Rated.

[Jay]

Is this any different than what’s been happening the last year? Maybe just a little more concretely worded?

Looks like we can take off Free Returns now to quality, right?
Be a Top Rated Seller
• Offer 30-day returns
• Reside in the US
• List your item on ebay.com and you are
protected whether you ship the item to
a buyer in the US or internationally

[Anonymous]

@Jay,
According to the doc, Top Rated Sellers do not have to offer Free Returns to get these protections. Now, let’s us all hold our breath & see if Ebay calls this out as a “typo”.

[Jay]

Maybe they’ve seen the data and it’ll go to the same route as “free shipping” did five years ago, which is no longer discussed or pushed on sellers.

[Author]

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