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Yeah, this is a weird catch-22. According to eBay, the sale is final. But eBay will say now the credit card company is in charge of this dispute. We’ve lost several of these disputes over the years. The Credit Card companies gave us little ability to challenge the facts. All we do is say “if buyer is unhappy, return item for full refund”.
Good news is threefold:
–If this sale was $18, it’s not a big loss.
–In the 20,000 sales we’ve made over 13 years, I think this has happened twice to us.
–My hypothesis is that a cc dispute is a nuclear option for a buyer. If a buyer disputes lots of transactions, I would hope the credit card company would suspect a problem on the buyer’s end.Agreed. Our sales have rebounded from the summer. Lots of nice big sales. Totally random items.
I avoid using language like “very good condition,” since that is pretty subjective.
Very good point. All we ever disclose is any damage. Otherwise, we let the photos tell the story.
As Zach rightly says, we got burned in our early days with buyers who say “you said this was in good condition. its not good in my opinion!”
Nice find! Welcome to the world of clothing buyers.
Unfortunately other than describing it accurately, there’s nothing you can do to prevent a return. Clothing buyers will use any excuse to return it if they simply dont like it or it doesnt fit.
But I think you have a cool, rare item that will attract a buyer who wants it for its uniqueness.
Nice. Assume you couldnt find anything on the artist signature “CW”. Probably just a local amateur artist?
We sold a clip-on bow tie to TV show this week. One of those junk items in a bottom of a box. Sold for $20. But it’s one of those big floppy bow ties like from the 70’s.
It is sad/interesting to walk around estate sales and auctions where people’s lives are being sold off in a day or less. Always reminds me that none of this stuff I buy matter beyond the use I get while I’m alive. The process of Collecting can be fun, but the collection itself won’t extend my life 🙂
These posts are always so fun to read. Incredible the kind of money people are putting into cards. Ricky Henderson says Good job!
Yeah, its shows how arbitrary the system is to save all these old items. I found the piano rolls in the garbage so someone didnt care. Thankfully they were uncovered and not in a black trash bag. And it didnt rain.
I was on the verge of tossing them twice because they say unlisted for so long. We dont know about antique piano rolls and the music was all old german tunes. Ryanne was the one who said she’d research and list them.
And thankfully, someone on the planet earth saw out listing and will know what to do with them. Something saved.
This is why I like GSP. It is more expensive and I assume there are extra fees involved for the convenience. But it also makes the cost totally transparent. There are no “hidden fees” that I, as a seller, have to deal with when customers complain why the price isnt what eBay said. When I say “these are your countries fees”, the buyer doesnt care.
Canada is another country where buyers almost demand we send items using normal mail. They swear there’s no extra custom fees (when there is). Maybe it’s just a very porous system where not everything gets taxes? At the end of the day, I just dont need to be involved in a man and his hatred of taxation.
The GSP hub in the UK is at Lichfield, run by Pitney Bowes. I had a GSP package “seized” last week as the listing had the word ‘Mahogany’ in the title- there’s some confusion over the CITES regulations regarding export of antique mahogany. An eBay commentator claims that they have bought from a Lichfield auction house boxed items, complete with eBay seller’s paperwork, which presumably come from Pitney Bowes’ stash of naughty stuff. Hmm…
We’ve also had items seized by customs over some obscure rule. Item probably ends up being resold in a bulk auction. Good news is GSP deals with the customer and we keep our money.
UK buyers complain about GSP prices because all the taxes and import fees are charged up front. They always want us to ship regular mail. But when we’ve shipped regular mail to the UK, we then have buyer complain that they have to pay the extra fees at the post office 🙂
One buyer refused a package because the UK mail service was charging her a 15 euro delivery fee? But because it was just regular mail, we got the package back and had to eat all the shipping and costs.
We’re with Sharyn. We ship through Global Shipping Program. Once we get the item to eBay KY warehouse, they basically guarantee it from there.
I know other sellers who ship internationally on their own and are happy with it. They say they sell much more without GSP. I assume more sales just means more risk.
If you’ve lost 4-5 items in 10 months, do you think you’ve made up for it with volume?
I’d be super careful to run my business based off stories on Facebook. People get pretty dramatic. I always feel there’s more to the story of “eBay just suddenly banned me”. Usually there’s more to the story that people dont want to share.
I would call eBay and discuss. I know we had to verify our ID for eBay several times over the years.
