- This topic has 5 replies, 4 voices, and was last updated 4 years, 5 months ago by
.
-
Posts
-
-
Haven’t been on the forum in a while. I got an email yesterday saying “Important notice from eBay Managed Payments–Your Action is Needed.”
At first I thought it was a scam until I went directly into eBay this morning to look at my Payments tab. At the very top is a banner that says, “Your payouts are currently on hold because your eBay account is restricted. Please visit Messages in My eBay for information about your account status.”
Has anyone else gotten this message, uploaded the requested info (for me it was DL and recent bank statement), then had your account unblocked?
I searched for “bank” on a FB eBay group and saw that a handful of people have also gotten this message recently, all of them, like me, have been selling several years. Most of them uploaded the info right away, then their payments were taken off the hold within a few hours. But then there was one person for whom their account was permanently restricted and eBay emailed them and said for security reasons they couldn’t discuss it or provide any further detail. Just like that, no explanation. Seller account was gone.
I followed the directions immediately when I realized it was actually from eBay. I have to admit, I’m stressing out a bit because if the eBay gods get it in their heads that something is amiss, my account could be suspended permanently. All my info on eBay matches my DL and bank statement they’re telling me to upload. So it makes sense that I should be fine. But it doesn’t make sense that they even asked for it after all these years. Trying to figure out what triggered it. My seller metrics are pristine.
-
I used to work at the Federal agency that drafted the nation’s anti-money laundering laws. Part of these laws require Ebay’s managed payments provider, Adyen to perform and confirm customer identification (we the sellers are the customers in this case). Because they asked for ID, I’m guessing that they had to take a few more steps to confirm your identity for any number of reasons. 1. They failed to properly document your identity back when managed payments started for you (but I doubt this as a company the size of Adyen would have this well automated) or 2. Your name is similar to a name on a sanctions list like OFAC or a PEP list (politically exposed person list – nothing wrong with being a PEP but extra due diligence is performed on them), or 3. Adyen, who is almost always being examined for Customer Identification/Anti-money Laundering compliance by any number of regulators (at the Federal level and by the state regulators in every state in which they have sellers), was asked to provide additional details on a random sample of customers by a regulatory examiner. That actually happens quite a bit. Or 4. it could be your name/identity/account activity was flagged for potential suspicious activity and they needed to verify your info. It could be something completely unrelated to anything you did. For example, maybe a hacker pretending to be you tried to change your bank account details with Ebay. Or attempted some other nefarious action and Ebay’s/Ayden’s cyber fraud team caught it on the back end but needed to confirm your identity/bank acct details to be safe.
-
Ok, I will just hang tight! I don’t have any reason to think there’s funny business on my account, but it’s scary to think that if I get crossways with eBay of Adyen that a huge portion of my personal income would just disappear.
-
-
-
I’d be super careful to run my business based off stories on Facebook. People get pretty dramatic. I always feel there’s more to the story of “eBay just suddenly banned me”. Usually there’s more to the story that people dont want to share.
I would call eBay and discuss. I know we had to verify our ID for eBay several times over the years.
-
People get pretty dramatic.
Yes……
I’ve just had a “GSP item can’t be completed” message regarding a mahogany camera for parts. Checked out an eBay thread on GSP and mahogany, and that was somewhat noxious. 🙂
Anyway, had the same hoohah with managed payments a couple of years back. In my case, it was because my eBay-registered forename was the shortened version of my first name, and my back account has the long version. Once eBay verified it, they changed my eBay name to the full version. A friend who goes by his middle name didn’t have the same problem, presumably because he uses his full name.
-
- You must be logged in to reply to this topic.