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Limited scavenging this week but I was happy when my Youtube knowledge paid off. I found 5 Easton Press books at Goodwill and remembered hearing about them in a video some time ago. Paid $4.99 each and looks like they go for about $40.
I listed only 10. The kids are still home and my husband wanted to have a big pool party this weekend, so my listing time will be a bit limited but I hope to do better.
https://www.ebay.com/itm/336004765740 Even though this is a new item, I have to give it a shout out. I bought 5 on clearance last winter. It is a testament to selling multiple quantity. OTOH, I just had to do a multi-quantity item inventory as I found a few to be off.
https://www.ebay.com/itm/335841074652 Also proud of not breaking this item. I’m almost back to TRS status after breaking some super fragile little figurines while packing.
Total Items in Store: 1165
Items Sold: 12
Cost of Items Sold: $144
Total Sales: $610, Net $398
Highest Price Sold: $69 New duvet cover
Average price: $50
Returns: 0 – thank goodness!
Money Spent on New Inventory This Week: $50
Number of items listed this week: 10Well it’s pretty slow sales all around. Had a pop up market and all of the vendors were talking about it as well. People seem to be pretty tight with money right now.
I haven’t committed to any more live markets until October when I have two. So will focus on Ebay for a while. Unfortunately I only got a couple of short listing sessions in last week. I have been enjoying some family time, also having some major sleep issues. It’s hard to tell where the time goes it just goes!
On my podcasts this week, someone mentioned they are using Chat GPT to create the most optimized SEO title for an Ebay item. I found that interesting. I tried it with Google lens AI mode but it didn’t work.
It’s been slower on the scavenging but I did take my daughter and her friends to the Goodwill bins. It was pretty lackluster for all of us, but I did get a storage container and a bunch of tissue and foam dish padding for my business. Also some vintage picture frames. It was nice that it wasn’t as crowded and you could manage to get into the fresh bins without people bumping.
I don’t think I really picked up anything spectacular last week. I bought my cousin in Bend a brand new pair of Sorel boots for $22 this morning at Goodwill. I go in briefly after the dog park if we drive there.
Last week was a good week for linens, which were my top sales. Ralph Lauren is really great and I find it from time to time in pieces.
That’s great Craig. I have definitely not been consistent at all. Gross sales $412, net 245. Sold 12 items with average $35 price.
I spend a lot of time dealing with Ebay on two buyers. One was the hothead. I had to keep the INAD but got her feedback removed as I mentioned previously. The second was straight up fraud. New account, INAD, returned a totally different item. That’s a first for me. The interesting part was they could have just put a rock in the box but instead they put a newish looking Disney coffee mug (of lower value but not worthless). I messaged them in case it was a good faith mistake, but they didn’t answer and this morning (three days later) Ebay stepped up and covered me. Today I got a person who expected a full set of something and did not read the description. I just refunded her and told her to keep the item because I’m done with all this buyer chaos. So that’s 3 in a row and I should be good if bad things come in 3s. Fingers crossed.
I’ve got a lot of family time and help going on and saw some friends last week. I look forward to ramping up listing on Ebay but realistically might be August before I really get cooking.
Two months without thrifting is great! I have been shopping a lot less, but not abstaining.
I had some nice time with friends and family last week and a fun but lackluster sales live market. Have a bigger market this Friday.
I listed only 11
After a lot of wasted attempts, today I was able to get feedback removed. The buyer had said she knew how to work the system and that was the reason the agent said she would do it. I was going in on the feedback content but whatever. Ebay sent an email saying there was no defect in the first place so it was removed for that reason. Whatever the reason, I’m grateful. I also got a response on the Ebay Facebook page.
Here’s what I learned:
Request a call back from Ebay; immediately ask for a supervisor. The agents get dinged for having to escalate it, so they will handle your request in all manner of ways – lying, saying they will have one call you back later, say you can’t talk to them, or in today’s case actually fix the problem. The regular agent was able to remove my feedback. The accent was different today so maybe that was the difference. So it’s as it always was, just keep asking for a call until you get someone good. I think these days that just takes a lot longer. Also the social media person was somewhat helpful.
I also learned that once a buyer does an INAD, there is no way you are not paying for both shipping labels. If you are top rated, they will pay you maybe $6. You only have the power to report the buyer. Also, the agent today told me don’t report the buyer until you get the item back – but also in the window before you refund and the case gets closed out. She also said make sure you do it from the orders page. True? idk, but I made reports earlier in the process that disappeared. She started a report for me on the bad feedback buyer internally today.
Also learned during this process that email – both from concierge and help addresses are worthless and probably AI driven.
@Sharyn that’s awesome. I’m using the other method where I am taking COGS when it sells. Your way would be easier but it takes me so long to list things and I’ve always done it this way. I have notebooks with the price stickers I use at listing and later reconcile with the Ebay report. I should be using the custom I suppose but I didn’t know about getting that into the report until last year.
I definitely would like this feature but would prefer it’s on the listing profile. Every year I need to spend a couple of days doing my COGS.
Thanks Craig. I have been trying to contact Ebay daily. If you call the number about a selling problem, the AI will hang up on you. On the app if you want a call back regarding a defect it says that phone assistance is unavailable for that – what? I googled how to get a call back and got another (older?) page where I could request one. The rep tried to tell me that was a back end department and I couldn’t ask for a call back. I just told him I talked to them last week, so then we laughed together and he supposedly will have them call me today?
Meanwhile. I got some email from Ebay customerhelp@ebay.com. One said she would remove the defect from my angry buyer case (but it’s still there). Rest of the responses were nonsensical or not what I was asking for. 100% trying to get you to just resort back to the useless website loop. I read on the Ebay community threads that supposedly if you successfully complain 3 times they will cooperate. We’ll see. I also posted on their Facebook page but no response.
Re INAD #2 (the extreme zoom) no action by Ebay whatsoever, should be getting the item back today or tomorrow.
That’s a good summer week @Craig congrats.
Total listings: 309
New listings this week: 23
Items sold: 11
Gross sales: $615
Net sales: $374
Average sales price: $51
High sale of the week: $196 (two vintage Thai silk pillows)
COGS: $66
Sales were ok for this time of year. I had three items at a really great profit. Otherwise, I had to mark things way down.
It was probably my worst week morale wise on Ebay due to the two INADs coming back to back. I also am still trying to remove the first buyer’s feedback, which is ALL CAPs crazy as predicted. I’m going to shoot for this rule: “Personal attacks that could harm the reputation of the seller or their business and could not reasonably be viewed as constructive criticism”. My removal request was declined immediately buy the buyer – good because she has 10 days – and then auto-declined by Ebay.
Today I called and the person put me through to escalation team (would not help because it was the $2000 and over team) but nice because that person made sure the notes would show and requested a callback for me. The first person transferred me immediately, which was awesome. Earlier the AI bot answering the phone hung up on me while I kept repeating call back and agent. Lovely.
