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I did not realize it until Saturday, but if you look in the Seller Hub under Selling Announcements (towards the bottom), a notice was sent out on January 3rd regarding the rate increases and what sellers need to do to accommodate the changes.
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This reply was modified 3 years, 7 months ago by
AdventureE.
Sigilini,
Maybe the boots weren’t meant for you. Maybe you would have spent time on them only to find they did not sell. Maybe instead the soccer trophies will be your money maker. We all make mistakes in this ebay selling process because it’s just part of the process. Good for you for picking up and moving forward with your sourcing opportunities.
Best Wishes with your trophy sales.Yes, you are right. I just checked using a draft and then the ebay calculator itself. First class is zeroed out in both spots.
Let the comment go. It’s her issue and not yours. A back and forth about the shipping charge is not worth the time. You have done your due diligence so there is nothing else left to be done. She agreed to the shipping charge when she purchased the item. If she decides to return the item, I would offer to accept it, refund, block her and move on. I am sure you have too many other things going on, listings to create, and items to ship than to be bothered with someone who is letting you know that she is going to assume that you did something wrong before she even receives the package.
I would offer that it is about choosing how you wish to spend your time. Since you already know there is probably going to be “fallout” if they purchase, is that how you wish to spend your time? If you are already spending a lot of time with the buyer before the sale, how much more time and energy do you wish to invest? How much time and energy do you have to take away from listing, managing your store, and/ or shipping sold items?
That is cool. I was wondering about that piece. How are you going to list it- buy it now with best offer or auction?
Thought this link might be of benefit regarding the shipping labels.
Albee,
It sounds like you have experienced the sticker shock of business, selling online, and selling on ebay. Unfortunately, what you are seeing is the expression of “it’s just business” in action. The bottom line of business is revenue, profits, conversion rates, continued sales, proper market positioning, being and staying competitive in this global market, knowing who they are accountable to and why, bringing in and retaining customers, keeping up with and/or setting trends, and partnerships, and/or independent contractors (which we as sellers are). Independent contractors are not considered part of the business and have no company rights and/or benefits but instead the rights and benefits of independent contractors.
Yes, there are areas of ebay that need to be improved upon due to ebay’s inconsistent consistency in policy and practice. Yes, they have fees that seem to push the limit if you stop to list them all – final value for each item sold, individual fees for each enhancement done inside of a listing, store fees, fees if one goes over their listing limit, promoted listing fees/percentage rate (if one chooses to use promoted listings which is becoming almost mandatory in order to compete) etc. The question becomes – is selling on ebay right for you?
While online selling was once a trend, it is now a mainstay and expanding rapidly especially with more and more brick and mortar stores closing. While ebay has areas to improve on, if you choose to go to another business/selling format you will have to once again decide if that business/format works for you. The greatest power for change is you. You will have to decide what level of investment you wish to invest in someone else’s company. You will have to decide when and where to have a voice of change with no expected outcome but of having voiced your opinion. If you wish to voice your opinion, you can inside of the main ebay page and the seller’s hub. If something isn’t working state the facts only and not your opinion or emotional reaction. Top rated and Top-Rated Plus Sellers and/or those with the highest-level store have a particularly strong voice with ebay. If I recall correctly, ebay changed what and who they advertise below a listing due to feedback from their top sellers. They went from advertising other company’s comparable items to the ones being sold on ebay by top rated sellers due to feedback by top rated sellers.
If you are going to remain in the world of business and/or remain selling online, you will need to decide if the world of online business works for you, if you are open to diversifying if one platform does not meet your needs, and if the level of adaptability required meets your needs and expectations.
I think MyCottage succinctly summed up business adaptability.
If marketplace fees go up, we figure out how to adapt.
If shipping rates go up, we figure out how to adapt.
If buyer expectations increase, we figure out how to adapt.
If competition increases, we figure out how to adapt.
If demand for our products change, we figure out how to adapt.
If our inventory sources close, or change their pricing structure, or move, or make other changes, we figure out how to adapt.
And on and on…Good to hear that you received a call back and that the problem is off to be fixed by the right people- the techies. From what I understand about broken links, it means there is an error in the coding in the links not allowing them to function as they are supposed to.
Congrats on 1200 items. That is not an easy thing to accomplish.Wow! Sounds frustrating and a bit overwhelming.I would offer to call back when you are calm enough and ask to speak directly to a supervisor before even telling the full story. Then just have something else to do while on hold.
What has ebay said about ending all sales that are set up by category and then restarting them and adding in one item at a time?
This is the ebay page link about Postage Payments which might be helpful.
Yes, as has been stated. It does not cost to list 0 through 50 items but a seller is charged a final value fee for each item sold. For example, if you have 43 listings in January and only sell 2 items (for which you are charged a final value fee for each item) all month, your February listings will start with 41 leaving room for only 9 more to be listed for the month. Once the month starts, even if you sell an item the day you list it, that listing is still held against your listing total until the new month begins.A relist counts against the total of 50. Think about it this way, once a listing is created, it is counted and taken off of whatever total you are given even if the item sells. Ebay cares about how many are listed in a certain time period.
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This reply was modified 3 years, 7 months ago by
AdventureE.
If you choose to give the shipping discount to the customer, I would offer not to do it too soon after the sale. If a return occurs,you may wind up paying for return shipping which means you will be paying out the original shipping discount on top of the return shipping cost.
I would offer that buyers do not really know how shipping fees are calculated. Some sellers underestimate shipping fees in their listing or even choose to send it in a way that may have a reduced amount of packaging leading to possible damage in shipping. On the otherhand, there are some who pad their shipping fees for various reasons.
I would offer that you do not debate shipping. I think the way you handled it was right on. You simply tell them the standard ebay calculations you used and if they have a problem, you invite them to purchase the item from the other seller. This will save you headaches in the long run. If they are debating you (and not being polite about it)before they even purchase the item, I do not imagine the process from start to finish will go without complications. On a final note, I would offer that you are the expert on your business. Other businesses do not debate shipping charges with each customer. They simply put the product online and then make a decision about shipping charges and put it out there.
Thank you Ryanne.
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This reply was modified 3 years, 7 months ago by
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