2

[MoCoyotes]

Should I select the “confirm you can’t send a label” option then and advise the buyer to return the item?

[MoCoyotes]

Yeah they didn’t request a return. We’ve had similar negatives removed in the past. This is the first negative we’ve not been able to remove. Crazy too, a NWT item.

[MoCoyotes]

4/14-4/20

Total Items in Store: 2830
Items Sold: 38
Cost of Items Sold: $40
Total Sales: $1238
Highest Price Sold: $93 (Vintage Lee Jeans)
Average Price Sold: $32.57
Returns: 2
Money Spent on New Inventory This Week: $28 (me cash)
Number of items listed this week: 68

Better week than last week. More items sold by 14. Slightly less sales price per item.

[MoCoyotes]

4/7-4/13

Total Items in Store: 2800
Items Sold: 24
Cost of Items Sold: $30
Total Sales: $932
Highest Price Sold: $199 (Basket weaving supplies)
Average Price Sold: $38
Returns: 2
Money Spent on New Inventory This Week: $58.50
Number of items listed this week: 50

[MoCoyotes]

I’ve just discovered a way to fix the issue. I searched for items with free shipping. 800 were found. I selected to bulk edit 1-500 and then 501-800 and submitted without changing anything. After this went through, the Free Shipping big was removed.

So didn’t actually change our business policies because those never changed. Editing a listing and not changing anything removed the bug. How it happened in the first place??? No one knows.

[MoCoyotes]

So…our business policies didn’t actually change, but somehow all the items became Fast & Free.

[MoCoyotes]

For us, been on eBay under this name full time since 2016 and I previously sold full time under my old business since 2012. 2850 items. No tweaking.

Yesterday out of the blue all of our items became free shipping. We have never once offered free shipping. The box for free shipping was not selected under any of our business policies.

We have talked to eBay reps for hours. They have somehow changed 2000 of our items back to how they should be, but 800 still showing free shipping. They keep telling us they will refund us the shipping expenses for those items.

[MoCoyotes]

All back to normal now. eBay didn’t say what was wrong. Some coding issue I guess.

[MoCoyotes]

Currently all “free shipping” boxes in business policy definitely not checked. Items are switching from free shipping to normal “buyer pays” from moment to moment. eBay said could take 24 hours to fix.

Since they said they would cover shipping costs I turned our store back on. Hopefully they do cover the shipping cost, especially if something heavy is sold.

[MoCoyotes]

Well, they are all back to free shipping again. And this time business policies don’t have free shipping tab checked (I triple checked)

So calling eBay again. I’ll update later when it’s resolved.

[MoCoyotes]

I see now the toggle to turn off free shipping. Think I was just freaking out and hungry as to why I didn’t see it before. Or it wasn’t there and eBay fixed something. eBay has already gone in and de-selected free shipping on all the shipping business policies now.

[MoCoyotes]

I see no option to select or deselect free shipping.

We called eBay. They said fixing it and will reimburse us for shipping cost. But not fixed yet.

[MoCoyotes]

When I go into my business policies I don’t even see an option to deselect free shipping. And somehow all the titles for my shipping policies now say (free).

[MoCoyotes]

We def have business policies. We have 2800 items and have never offered free shipping. I can’t find where to cancel this and how the h*ll did it happen? Store currently on vacation now until we get this figured out. Rita my partner will be calling eBay asap

[MoCoyotes]

I just put my store on vacation and to not allow items to sell. We have plenty of heavy items that would kill us to ship for free. All of our business policy for shipping say (free) in the description. This just happened in the last few hours automatically.

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