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I would want a photo of the damage before I would give any amount of refund to the buyer.
That being said I had a buyer (years ago, before there were free returns for any reason) who claimed the item I sold her arrived damaged and then said her computer was down so she couldn’t send a photo of the damage.
After a lot of back and forth I sent her a return label at which point I was sure it was a scam – how could she print out the return label if her computer was down? Yup, you guessed it, the item was damaged in exactly the way she described when I got it back. So that means I paid for return shipping and got back an unsellable item. It would have been a lot cheaper for me to just refund her without paying for return shipping on the item.
It could be that your decision to partially refund is the best solution. Just a side note: I was told by an eBay customer rep recently that if you have free returns, negative feedback will ALWAYS be removed. And I don’t have an anchor store so it wasn’t some special dispensation for bigger sellers.
Sharyn, we are right there with you. Schools, gyms, etc are all closed here as of tomorrow. My sister in San Francisco has been ordered to “shelter in place”. While I hope it doesn’t come to that here, we are pretty much already doing that. I had a feeling when I went to the gym today that it might be the last time for awhile.
I still can’t find any chicken or toilet paper at the grocery store, but I’ve adapted to no library by purchasing a kindle and to no gym by ordering weights and bands.
On a more positive note: I feel better about having a death pile now 🙂
24 new listings for me.
We left for a driving trip on Thursday to a neighboring state, but after spending one night halfway there we found out someone in a hotel in the town we were headed for tested positive. Since the news story didn’t specify the hotel we turned around and came home. There had been zero positive tests in that state before that, so we thought we would be safe if we drove instead of flying there. Nope.
I spent a day getting ready for the trip and 2 days driving there and back, so last week I only had 4 days for listing. And that is my latest excuse for not making my quota.
Now that we’re hunkered down at home like doomsday preppers I’m out of excuses. I plan to make my quota this week.
Wishing everyone a safe and healthy week!
I just sold a Halloween costume sewing pattern. Not one of the 4 Halloween sewing patterns I’ve listed since March 1st for our March challenge but most likely it sold because I listed those 4. It seems to me that listing items in certain categories always begets sales in those same categories. I’m sure this pattern had been listed for at least 6 months. Thank you Amatino for the Halloween challenge!
Vintage Lacy: You are elected for the July challenge idea. That’s the perfect challenge for July. I have tons of death pile Christmas items that have never been listed in time to sell in past holiday seasons. And I’m sure you and I are not the only ones with leftover unlisted Christmas stuff.
Sharyn is handling the April challenge. If anyone wants to grab any of the remaining free months, just say so!
Wishing everyone a great week!
Good job, Amatino! I’m so happy that your new eBay cabin is motivating you before you even move into it. That’s great! I’m looking forward to seeing photo updates on the cabin progress.
Only 31 new listings for me. I knew it would be difficult to reach my quota with the International Film Festival happening over the weekend. Fitting in listing with seeing 5 films over the weekend was a fail. Great films though!
I also find just listing death pile items demotivating. While it’s great to get those old items listed I find that I tend to quit listing entirely after a few days of death pile only listing. I need to get out and find some (new to me) items to sell to get my mojo back.
I think the documentary was called Inside The Edge: A Professional Blackjack Adventure… I know a math teacher who used to fly to Vegas and do the same thing back in the day. They didn’t have facial recognition technology back then but he was still banned from playing blackjack at his favorite casino. The casino caught on to him when he started helping the other players at his table beat the house.
I saw a great documentary on a card counter gambler who used disguises to work around bans. I bet the outlet store doesn’t have facial recognition software.
I’ve been on eBay since 2004. If I remember correctly everyone used to write detailed descriptions. I don’t remember seeing listings back then that were just copying and pasting the listing title in the description box. When I see the copy paste descriptions that are so common today I often wonder if it’s a listing completed by a virtual assistant OR it makes me think that the listing belongs to a really big seller who doesn’t have time to write a description.
I don’t actually buy much on eBay anymore but when I did I wanted as much description as possible. It reassured me that the seller cared enough to type all that in and made me feel like they had some pride in their product. But I’m a senior citizen now (shudder) and probably very old school. I’m sure my 22 year old nephew would hate a long description and would think it a waste of his time to read it. The stuff I sell is more for an older crowd though, so hopefully my long descriptions play to my audience. I’ve tried to cut down on my descriptions to save time but old habits die hard.
I spend way, way too much time on listing descriptions! My listings look like mini-books compared to most other listings. But I do have really good numbers of sales for the number of items in my store, and I sometimes think that people who want more than just the title repeated as the description are attracted to my listings. That’s most likely wishful thinking on my part to justify all the time I spend on descriptions though. I love to read and always wanted to be a writer, I think that’s why I write longer descriptions.
I think it would be a good idea to post your living estate sale on EstateSales.net and gsalr.com. Those are the only 2 sites I use when looking for estate or garage sales and other people may do the same.
Wow, that’s super helpful. Thanks Amatino!
Amatino, I think you should allocate the points for your challenge in February.
For January I would like to allocate a 1st, 2nd and 3rd place. 3 points for 1st place goes to Amatino for countless large items out the door. 2 points for 2nd place goes to Vintage Lacy for 3 large items donated and 1 point for 3rd place goes to Sharyn for 1 item out the door.
If anyone else participated please post about it here as my intention was to give everyone who participated 1 point if they met the challenge.
Thank you to everyone who expressed sympathy about my cat passing. Your kindness and caring is greatly appreciated.
Hello All,
34 new listings for me. I was still on vacation for the first day of the week, then it took me 2 days to bounce back after I returned. All in all not too bad a number for only listing 4 out of the 7 days.
Sadly our cat passed away on 2/19/20. We had him for 19 years and it’s been hard for me to get over the heartbreak and continue business as usual. But I know the pain will pass. I’m hoping to get back to life as usual next week and make my quota. Fingers crossed.
Hope all is well for everyone and I wish you all a great week!
Darn it Amatino I just listed vintage Halloween party invitations yesterday!
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