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03/20/2018 at 6:52 pm in reply to: Tracking Says Delivered – Buyer Messaging me saying it is not #35691
I have had this happen several times, where a buyer has contacted me to say they never received their item. You don’t have to call ebay. Your message response to the buyer is the “record” of you addressing the problem.
Message the buyer and tell them that tracking shows delivered, so they need to contact their local post office to determine where their mail carrier left it. I also tell the buyer to check with their neighbors and other people that live with them, to see if one of them took the package in and forgot to mention it. I’ve had more than one buyer write me back to say “Oh, my husband picked it up and never told me. Sorry!”
As long as the tracking shows “delivered”, eBay and Paypal will back you up, even if the buyer opens a case. I have had a few people open cases for items that say “delivered”, and ebay has backed me up on every single one, and I haven’t had to call on eBay to make that happen.
I would respond “I offer 30-day returns. Feel free to return them if they didn’t work out for you”, and leave it at that. They are unlikely to send the boots back at this point. A message offering the buyer a return is enough to keep you legit with eBay in the event the buyer gets ugly.
Unless the boots were inexpensive, then I’d throw some money at them to make everything go away. Either way, block them.
I wouldn’t put much faith in them. They claim there are only 2 other sellers in my town, which I know is false, (I am good friends with 2 other sellers that don’t come up on their map). They also claim that I have less than 20 items for sale currently, (I have almost 400).
If you post the link to your store, people can give you some specific advice.
02/04/2018 at 11:00 pm in reply to: Late shipping seller performance doesn't seem to be accurately reading tracking #32116My “Tracking uploaded on time and validated” metric was incorrect for a few days. When I downloaded the report, it said that I had 5 items where there was no carrier scan, which was not true. The issue corrected a few days later and went back to showing 100% upload and validated.
My other guess was going to be Wilmette, lol.
I used to work in that part of Illinois. The clients were something else, lol.
I’m going to take a guess and say your buyer was from Winnetka.
When you print the label, select the option to “Display postage value on label”. And then block her.
She sounds like a real treat. I bet the post office loves dealing with her!
Block them! You aren’t required to sell to something to them. Why are you afraid to block them?
Thanks for the reminder! I got everything printed in time, except 1 media mail package.
They can do whatever they want with it. I’m not a shareholder, so it’s really none of my business what they do with it.
Someone offered me $80 on a $500 item. HAHAHAHA, no.
I had a lady hassle me about some school books, telling me all the ways they don’t really meet her needs, but she *guesses* she could make them work *somehow* <insert big sigh here>. Since it really isn’t what she wants but she’s going to have to struggle to make it fit her life, all she could possible offer was $2 plus shipping, because <insert big sigh here> life is hard and my price should reflect the inconvenience she would struggle with in making this stuff work in her classroom. Also, she’s a teacher and children are the future, and won’t someone please think of the children?!
My response was something like “You should probably stop buying things that you don’t really want”.
And…blocked.
Ignore, block. It’s not your job to sort out their weird life-financial problems.
I get lots of sob stories from old ladies on fixed incomes that want to buy all sorts of stuff “for the grandchildren”. And I think “Your kids/in-laws would probably prefer you spend TIME with your grandkids, rather than buying all this stuff that you can’t afford”.
People really have no idea how much it costs to ship packages. Or even how the post office works, for that matter. I am in a homeschool curriculum resale group on facebook, and there are dozens and dozens of really basic questions about shipping and packing.
I really think the general population imagines that Mr. McFeely from Mr. Rogers Neighborhood is hand carrying parcels.
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