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[Sigilini]

Thank you, Jay!

[Sigilini]

And I did the upload, hope that worked too

https://imgur.com/a/w8B2b

Sigal

[Sigilini]

Hi Jay,

I ended up listing the item so here is a link as well.

https://www.ebay.com/itm/162724673844

Thank you in advance.

Sigal

[Sigilini]

We are still so new at this that there are a lot of teaching moments in revisiting what we have listed. Our confidence is not so high that I would be comfortable in forgetting about it just yet, but soon I hope to be that confident and get on with listing and forgetting.

However! I did find that Ebay changed something in the way they do the sales tax check box and all of my listings were unchecked! In relisting items that ended I have had to fix each and every one of them to be correct so that I don’t end up having to pay the sales tax for my California buyers.

I did watch a video from a woman that sells on Ebay and she claimed her sales increased when she started revisiting unsold items and checking for errors. It would be a very interesting pilot, Jay, if you took say about 100 really old items and tweaked them (maybe change category, not necessarily price), just as a pilot to see if they increase your overall gross income every week. If not then no harm done.

Sigal

[Sigilini]

Hi Jay, I looked at the link (thank you for that) and I admit I am clueless. I looked as closely as I can and I am guessing mahogany and oak or maple. How do folks usually share pix?

[Sigilini]

Dear Amatino,

Thank you for all the trouble you went through to help me. You must have thought me so rude to not reply. My email was not set up properly and now it is and I see your reply now.

It was totally crazy how I found out what this is. I was doing a totally random search on Craig’s list, just browsing and I saw it! It is a buffet caddy for flatware. If you go back to the link I posted you can see it again with a new added picture of what it actually is. Not as valuable as I thought it was, lots of them out there.

Thank you again for the trouble you took to help me.

Sigal

[Sigilini]

Thank you Jay. Guess what! I was doing a totally random search on Craig’s list, just browsing and I saw it! It is a buffet caddy for flatware, not a condiment caddy. If you go back to the link you can see it again with a new added picture of what it actually is. Not as valuable as I thought it was, lots of them out there.

[Sigilini]

Thank you Mike! Totally cool on the artwork. I wish you all the best with everything and I will definitely keep that Ebay assistant in mind. I just want to feel more secure in what they are doing before I turn over the control to them.

Sigal

[Sigilini]

Mike, if this is what you are like BEFORE morning coffee!! Wow! (c:

But you have a great point and it is understood. I agree with you. This was my second return. The first one was easy, I just refunded on a 7.00 item but this one was bigger (250.00) and we have only been doing this a short time (a few weeks) and it was all new to me. I know our item was good and that he is SUPER picky, which we knew from the start.

I think buyers in general have gotten very used to Amazon and other places that just take returns like you said, as a matter of course, and they apply this to Ebay sellers too. This particular customer has only 40+ ratings most of them from the same seller, so I assume he does not do that much on Ebay and likely has the mind set of Amazon buyer.

Again, you have a great point and thank you for taking the time to give your input.

By the way, how do your fine art miniatures do on Ebay? Just curious because we have some larger ones and they don’t move at all.

Best,

Sigal

[Sigilini]

Good advise, AdventureE. You are very right and I intend to follow your advice. It was muddled for me at first which made it muddled on Ebay, but now that it is clear to me, I know you are right and that is how it will be from here forward.

[Sigilini]

Tick tock! Yes, So Cal Joe, you are correct and I am hopeful but whatever goes, or comes, I am ok. Lesson learned.

[Sigilini]

Thanks Sonia. Exactly right. I had not understood the process. Everyone here has been so helpful, thank you again.

[Sigilini]

Yes, I was torn between the two. I kind of went with my gut on this. I feel calmer now and whatever happens, I am ok with it.

Thank you again, Jay. I am sure you hears this often but you guys are the tiebreakers in this household. Tony says yes, I say no — What do Jay or Ryanne say?

Sigal

[Sigilini]

So I just called Ebay and here is what I found out just in case this helps anyone else:

When the buyer files a case, the sell has three business days to respond. On the response page you are given four response options:

1 Send a return label and refund when the item is returned.
2 refund and he keeps the item
3 offer a partial refund
4 contact the buyer.

Option 4 is not considered a “response” by Ebay. Only the first three are considered as response by the seller. If the buyer decides to escalate the case, he/she can do that if you only do option 4, which in my case is what I did.

To get this thing on safe ground, I went ahead and issued a shipping label which cost me only $8.00 if the buyer will use it. He has five days to send the item back….

Now I wait…..

Thanks again to all of you who are always so helpful. I was lost on this but I am all sorted out now.

Sigal

[Sigilini]

Thank you Sonia. I really appreciate the response. What I have found is that the staff on the Ebay helpline sometimes invent answers when they are not sure. I am going to call there again and see if I can get a better understanding.
Sigal

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