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October has been really good for us, I know some of you guys are struggling and that sucks. We just hit a 10% STR already this month with an ASP of $18.68 which is up from 8% last month.
We sold 38 items this month for $710.00 net / $954.00 gross
we have 425 items listedWe have maintained an 8% bottom STR and a $17.00 bottom for the whole year. Not bad for a couple of bumkins from nowhere Mississippi, lol
We still have not changed our “NO RETURN POLICY” and I don’t think we are quite ready to start accepting returns just yet, we will but not just yet. We have still not had one single return so better knock on wood for that one as its been over a year now.
We still maintain a 100% positive feedback score
My biggest issue is listing, currently at 425. I have the product, I have the photos, the measurements but when it comes to doing the actual listing I struggle because I am such a perfectionist when it comes to the listing itself and perhaps I just need to relax on them a little so I can go faster.
That’s about it, I hope your sales pick up and you all have a great 4th quarter !
Love yall !
Tonyjust an update, they fixed mine yesterday after i called in again. took some of my time to get it fixed but well worth the time spent. if your still having problems i suggest you call them again and go item by item on your invoice as they follow along on any questionable charges. if you have the time i mean, i had nothing better to do, sooooo yeah.
I got a .99 cent credit today WHOOO HOOO !!! LOL
I don’t understand why they don’t just fix these as we call in so we can pay our bills? My bill is set to auto pay somewhere between the 23rd to 25th of this month so I have to have some kind of resolution before then. In my case I got double billed for the Premium store fee so it’s only 60 bucks over in my situation but some people got really massive overcharges.
Oh well, enough of this, I got crap to list so SEE YA’S !!!
yep i just talked to them and they said it’s a glitch in the system, don’t freak out, they are working on it.
yep I just woke up to a whopper of a bill, no idea where it came from, no explanation. Waiting on ebay to open so I can call.
The only thing I worry about is upsetting my wife, yep I’m a little scared of her, lol
we don’t use promoted listings. Guess we won’t have to worry about any ad blockers huh? lol
Welcome to the forum Liz. I know how you feel, life happens and then you get to listing. Sounds like your well on your way to a successful business. Wishing you much success !
Tony
aww c’mon Jay you been talking about this for years and I know it aint been up that long, at least not longer than a year or 2 max and you were talking about this way back further than that. Go ahead and give yourself a pat on the back. I swear if you and Ryanne ever got half the credit you deserve from outside sources then Jay and Ryanne would be household names.
Every time I hear the words “Death Piles” from YouTubers and other Podcasters they should have to at least credit you guys with that. pfffttt. They act like they came up with it, makes me sick.
You and Ryanne are the ones that originated most of the terms these guys use today but never has credit been given. Oh well, thats the world we live in i guess and I know yall don’t really care but it would be nice if they would at least acknowledge scavenger life.
You wanna hear something that will make you laugh? … well I was in a hurry to go pick up my wife at her workplace a little while ago this morning and when she got in the car she saw a bunch of packages and said whats all that? I said gotta go to the post office to which she replied… on Sunday? lol, well yeah I admit I am getting older every day and the old nogging is slippin, lol
Have a great day buddy, take Ryanne out and buy her a nice lunch today because its SUNDAY!!! LOL
Later Tater
TonyPretty cool huh? Looks like they are listening to you guys.
Jay – It’s working but I feel like it’s just not right not accepting returns, I dunno just feels wrong somehow. I want my customers to be happy and that’s really all it is. I know it’s just business but I want to do right by the people giving us this great life.
Sonia – I thought about it and yeah I may do that if I start accepting free returns and it becomes a huge problem I will definitely go to 30 day customer paid returns. My intention right now is to have a return budget around $200.00 and hopefully that little amount set aside will last for several months if not an entire year. I have no idea what kind of return rate we will get if we offer free returns but I am hoping it will be minimal and a non issue.
Having a no returns policy has been great but now I am feeling a little guilty and I want my customers to have a great experience with us which I think most do but having free returns would make it even better imho.
Tony
no one has asked about returning an item and my assumption is that if they did start the return process and put for fit or color or whatever, the system simply told them the item could not be returned for that reason.
It could also be that no one wanted to return anything for a year and that seems nearly impossible. It’s been a fun and interesting experiment but I don’t think it is something I would want to do permanently, just a bad business policy really. I think you and Ryanne have made the right decision with free returns and I intend on following your example with that policy as well.
Tony
This will be my final update on this subject, I have had no returns for nearly 1 year now and have had zero complaints. I am very much attentive to whatever it is I am putting up so there are no surprises for the buyer but I think I have also been quite lucky.
In the beginning this is easy for someone like me with under 500 listings but as you scale up it becomes harder and harder to keep that level of meticulousness up, just because your having to go through so much inventory daily.
Starting at 500 listings I intend to start offering free returns just because I don’t think I could go much past that without missing something and it is also just fair to the buyer because not every pair of shoes fit just right and not every pair of jeans do either.
So just to wrap it up it was an interesting experiment and I can say now YES it is possible to have a no returns policy and be successful with it but I don’t recommend it just because as a seller I don’t think it’s a good business practice even through I did it for a year. If your going to try having a no return policy my advise would be to be very meticulous when listing your items and mention any flaw no matter how small.
Good luck !
TonyJay, you know I’ve been witb you since nearly day 1 of this podcast abd I can honestly say that your studder has never been an issue or distracted in any way, barely even noticed it. If anything it was an assett because I felt like I was hearing from a real person and not some perfect pitch radio announcer. Never change buddy, love you the way you are and the way you are is awesome !
Tony
I’m really sorry to hear about your cat Jay, these little guys are like children to us so I know how you feel, we have lost 2 already over the last couple of years and it’s always hard.
Yeah we will be looking for cheaper alternatives for sure. The dream is still alive and well, just taking a slow ride for a couple months.
