Forum Replies Created
09/07/2019 at 11:25 am in reply to: Not Accepting Returns, 2 day Shipping, How Long Can It Last ? #67507
no one has asked about returning an item and my assumption is that if they did start the return process and put for fit or color or whatever, the system simply told them the item could not be returned for that reason.
It could also be that no one wanted to return anything for a year and that seems nearly impossible. It’s been a fun and interesting experiment but I don’t think it is something I would want to do permanently, just a bad business policy really. I think you and Ryanne have made the right decision with free returns and I intend on following your example with that policy as well.
Tony09/07/2019 at 9:38 am in reply to: Not Accepting Returns, 2 day Shipping, How Long Can It Last ? #67498
This will be my final update on this subject, I have had no returns for nearly 1 year now and have had zero complaints. I am very much attentive to whatever it is I am putting up so there are no surprises for the buyer but I think I have also been quite lucky.
In the beginning this is easy for someone like me with under 500 listings but as you scale up it becomes harder and harder to keep that level of meticulousness up, just because your having to go through so much inventory daily.
Starting at 500 listings I intend to start offering free returns just because I don’t think I could go much past that without missing something and it is also just fair to the buyer because not every pair of shoes fit just right and not every pair of jeans do either.
So just to wrap it up it was an interesting experiment and I can say now YES it is possible to have a no returns policy and be successful with it but I don’t recommend it just because as a seller I don’t think it’s a good business practice even through I did it for a year. If your going to try having a no return policy my advise would be to be very meticulous when listing your items and mention any flaw no matter how small.
Good luck !
Jay, you know I’ve been witb you since nearly day 1 of this podcast abd I can honestly say that your studder has never been an issue or distracted in any way, barely even noticed it. If anything it was an assett because I felt like I was hearing from a real person and not some perfect pitch radio announcer. Never change buddy, love you the way you are and the way you are is awesome !
Tony06/09/2019 at 9:11 am in reply to: Why We Failed The First Time Going Full Time on eBay #63195
I’m really sorry to hear about your cat Jay, these little guys are like children to us so I know how you feel, we have lost 2 already over the last couple of years and it’s always hard.
Yeah we will be looking for cheaper alternatives for sure. The dream is still alive and well, just taking a slow ride for a couple months.06/09/2019 at 8:45 am in reply to: Why We Failed The First Time Going Full Time on eBay #63193
Putting things on hold (sort of) for a very couple months. We are the perfect epitome of Murphy’s Law.
So we have this new life and we are just starting to make headway into the world of resale and are pretty much on a shoestring. Looking back it was obvious what we should have done but well then again time travel isn’t possible yet. Our finances lay in ruins a few months ago and we have slowly picked ourselves up and started making decent money again but we made a mistake, we never put up any emergency money.
We no longer have credit cards so there is no “just put it on the card option”. Anyway, we have these two cats and last week one of them got really sick. None of the vets around us will take payments so we needed cash. Fortunately we had just enough, about $150.00 to take the boy in and get him treated.
We didn’t know until today if the treatment would work or if he would need additional treatment which would be much more money, like $400.00, bloodwork, x-rays, the works. Thank God it worked and looks like he is on the mend but we still have a cash problem so we are putting the brakes on our spending for 8 weeks in which time we will be able to put up enough cash to handle any future emergencies.
Yeah I ain’t gonna lie, it hurts to have to stop pushing hard but we have to do what we have to do so we no longer have the threat of not being able to get our babies treated due to lack of onhand cash. I will still be able to do whatever the sales on ebay allow me to do which will still put us in a forward moving position but at a much much slower pace for the next 2 months anyway,
So August everything will go back to normal and we will be able to purchase and list over 100 items a month once again. It’s a set back but in my mind well worth it for the peace of mind that comes with having an emergency fund. #alwayshaveanemergencyfund05/27/2019 at 10:06 am in reply to: Not Accepting Returns, 2 day Shipping, How Long Can It Last ? #62506
Thanks Temudgin ! and Thank you for your service too !
That is very useful information. I think as long as I am not willing to do FREE returns whether I take returns or not, I am going to face the higher possibility of an INAD to get that free return shipping so I might as well keep going with the NO RETURNS for now.
I noticed in that article that I am being compared to other sellers who have NO RETURNS rather than being compared to everybody so that is really interesting. They also have to price the way I do and deliver the way I do for them to be a peer so that reduces the amount of people I am being compared to dramatically.
I also notices that it is based on your number of items you have sold so looks like if we are really starting to crank out the sales like over 300 per month then we will be held to a higher standard but it goes away every 3 months so just have to be really careful i guess at that point not to get sloppy.
Thanks for the feedback, much appreciated !05/27/2019 at 9:03 am in reply to: Not Accepting Returns, 2 day Shipping, How Long Can It Last ? #62494
I’m not that great at anything really, I try to be truthful and accurate.I thought it might have something to do with the fact I am below a certain number of listings? Maybe if you go over some magic ebay number your held to a higher standard? all these crazy thoughts go through my head Jay.05/22/2019 at 9:08 am in reply to: Winchester38's Journal – A Journey To Full-time Reselling #62241
Good luck !
Jay I have not had a single return since I implemented the NO RETURN POLICY back November 1st of 2018. No INADS, nothing. I know I could just be lucky and it could happen and if it does then I feel like it would have happened anyway whether I had this policy or not.
I will let you know as I progress at a snails pace it feels like,lol
It’s kinda funny you were talking about wishing you could just refuse returns sometimes, lol, yeah I never mentioned it but when I started my store back I came back with a NO RETURN POLICY. Now I can’t predict the future but this far it has not lowered me in search rank and we continue to enjoy a high STR and believe it not I have not had a single issue with people getting mad about it. I also have 2 day shipping and this also has not caused any problems whatsoever.
As we scale up will those things become an issue? I dunno but I will let you know =)
I go to the post office on Mondays, Wednesdays and Fridays and that’s it. Oh yeah also I don’t do free shipping either, lol. I know you guys are probably thinking well your doing it all wrong, and yeah might be but thus far it’s not been an issue so I dunno.
When I get closer to 1000 listings I will let you know if I had issues that made me change or if I still have the same policies in effect.
Tony03/31/2019 at 10:18 pm in reply to: Why We Failed The First Time Going Full Time on eBay #59455
Hey BigSally, Thank you! I Love that philosophy! so true 🙂
Congrats on a great month!
I thought this was going to be a worse month and well, you just never know till it’s over.03/31/2019 at 8:55 pm in reply to: Why We Failed The First Time Going Full Time on eBay #59453
As I write this I am a little embarrassed that I did not make my listings goal of 300 this month but that was due to incredible sales in March. I did manage to hit 275 as of today but that 25 short will have to be made up next month so my work will get much more serious in April or it’s going to be way too hard to catch up.
Part of the problem was crap was selling as fast as I could list it in some cases. A few times I had offers within an hour of listing the thing. Not a bad problem to have but kept me from reaching that 300 easily, I should have made a harder effort but at my age it’s not that easy to double down anymore. I can understand the grey goat’s frustration at keeping up the listings and I am 5 years younger than he is.
Nonetheless I am pushing forward. I had to take a couple of days off to prepare my taxes for the accountant but I just finished so next month is a clean slate and a new opportunity to shine. I am so happy with how we did this month but I know not everyone had such a good month so I am reluctant to jump up and down too much on here, just seems impolite I guess.
This will be my last entry for a while, I can’t really see any benefit in just restating the same info month after month so I will report back if anything changes. The numbers are insane for us, no time in our stores history have we managed to do so well in a single month. Taking our time and looking things up before buying them and only buying things we KNOW we can sell has really paid off.
Here is how we did
For the Month of March
Started with 225 listing and ended with 275 ( yeah I know )
We sold 37 Items and Grossed $943.00 with shipping included
Without shipping we grossed $718.00
That gave us a 15% STR and an APS of $19.43
On top of this we sold $450.00 in hard goods ( 2 old Atari 2600’s NIB ) locally giving us a whopping $1168.00 in sales for the month.
I am so pleased with our progress this go round, happy happy. The future is looking bright 🙂
I was looking for a 8% STR and got 15%, unreal.
For April I am still just trying to hit 8% STR and $15.00 APS, keeping it real
Listing goal for April is 400, oh yes I will do it 🙂
Budget for new products in April has increased to 60.00 per week and Max purchase price is holding @ $3.00 per item unless it’s something really special.
I can’t think of anything else to report, just that everything is going great. I will check back with this journal in a few months unless there is a drastic change to give an update, I’m thinking quarterly.
Love you guys, gotta go listen to the podcast now 🙂
Wow, that is a lot of good information and I really appreciate the time you took to reply. You have answered all my questions and given me some things to think about, like winter/summer off season clothing effects on STR. I am just amazed at how DIALED in you are on your business and that is what I am hoping to achieve at some point.
We are still in the early stages, just below 300 right now and we are maintaining a 10% STR average which isn’t as good as I would like but not horrible either. Thanks for offering your help, I will definitely have more questions as we progress so I will e-mail you when the time comes.
Thanks again !
Speaking on the subject of ebay taking the money out of your paypal or whatever when you make an offer I think this is one area where Poshmark excels because that is exactly what they do. When someone makes an offer on poshmark they are immediately charged once you accept the offer. Come on ebay it’s time to grow up already.03/20/2019 at 4:14 pm in reply to: Why We Failed The First Time Going Full Time on eBay #58970
Thanks Jay and T-Satt,
1 bucket of coffee coming up 🙂