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Hi Jay,
I’m going to have the Product team look at your account and see what’s going on. I’ll let you know what I find out.
Thanks
MalindaHi Jay,
I don’t have any plans to quit my job, at least right now. I really enjoy what I do (Program Management) and eBay is a great company to work for. Great salary and benefits, good time off, a sabbatical every 5 years… And I love the company culture and values. So, for now, I’ll stay put. I’m just glad that my hubby has the opportunity to have more freedom in his work again.
BTW, did you ever check out the Guaranteed Delivery Optimization link I shared with you? It shows you all of your listings that are not in Guaranteed Delivery and why they are not included, so you can correct whatever may be wrong. I know it’s not perfect, but it’s a start. Me and a couple of others are pushing the Product team to also add an indicator in the Seller Hub active listings view as well. That will be a longer pull. 🙂
Here is the link again: https://www.ebay.com/sh/lst/active/guidance-egd
Thanks!
Malinda
My hubby gave his two-week notice last Saturday (on my birthday – happy birthday to me!) We are both so excited for him to be able to do this full time. We have continued to ramp up our sourcing and listing and are seeing sales every day (even if only 1 or 2). Our goal is to net $500 a week, but are giving ourselves a couple of months to get to that point by having a couple months salary in the bank for bills, etc., plus some additional set aside for resourcing, supplies, etc.
The freedom this change will allow us at this is so liberating! Thank you to Jay and Ryanne for all your guidance. It has been so useful. xoxo
Hi Jay,
I have an update for you. There is a new dashboard available in the Seller Hub (no link in the SH yet, but it will be there soon) that will show you all of your items that are not in Guaranteed Delivery and help you optimize them (if possible) so they are included. I don’t participate myself in Guaranteed Delivery, so can’t test it out on my own, but you and Ryanne should take a look at this and see if it helps.
https://www.ebay.com/sh/lst/active/guidance-egd
Let me know.
Thanks!
Malinda
Hi Jay, I think the first thing to check out are the category restrictions for Guaranteed Delivery. That is the most likely reason some of your items are not included. That list is here in the FAQs. –> http://pages.ebay.com/seller-center/shipping/ebay-guaranteed-delivery.html#category-level-requirement-ht
Also, the other call out that I have seen that I have noticed are a problem with some of my own listings are not having your zip code in the listing info. If your zip code isn’t in there properly, the estimated delivery date can’t be properly calculated.
Thanks!
Malinda
Hi Jay,
Here are a couple of links to details about Guaranteed Delivery in both Help and the Seller Center. The piece I am following up on for you is how you can determine what is in and out of GD. The pages below have good details and some videos.
http://pages.ebay.com/seller-center/shipping/ebay-guaranteed-delivery.html
I’ll try and get back to you on that today. If it’s not available right now, hopefully it’s on the roadmap.
Thanks!
Malinda
Hi Jay,
To be honest (and I’m not speaking on behalf of eBay, just to be clear), but I think it’s because it would be too hard to manage and keep accurate and up to date. We have lots and lots of product teams that focus on different areas of the business and they are all working in an agile environment. My concern is if they started a list like that, it would never be 100% accurate and would cause more churn and calls.I am happy to report that eBay is in the middle of deploying all new Help pages. We are 100% live in AU and ramped to 50% in US today. So, when you click on Help & Contact in the top header, some of you may see the new Help experience. It’s meant to explain things in an easy-to-understand way with improved search and improved flows that walk you through things like returning an item, changing your password, checking the status on a case, etc. We should be rolled out to 100% before the end of the month.
Hi all,
Malinda from eBay. I just wanted to let you know that the issue with the FedEx SmartPost front end calculator was resolved last week. You shouldn’t see any more issues with buyers not being charged enough for shipping when doing calculated shipping through FedEx Smartpost.
Our numbers this week:
Total Items in Store: 308
Items Sold: 9
Cost of Items Sold: $22
Total Sales: 211.00 (although, 1 cancellation for $24 an 1 UPI for $40)
Highest Price Sold: $60.00 (Vintage Schell Doctor Bag)
Average Price Sold: $23.44
Returns: 0
Money Spent on New Inventory This Week: $455.50
Number of items listed this week: 84Hahahahaha! Must. Go. Listen. Glad I have more control over it than you! Thank you very much!
Hey @utahbill, so great to find another SLC scavenger!
So happy to be in a group of eBay users! My husband and I had a great scavenger weekend and night. We now have 214 listings and are shipping out 6 things Monday morning (7 if one more pays!). We have never had so much fun doing “work”!
We definitely have a rigorous Quality Engineering team that works hard to test all of the changes that we implement. But, as someone who has been in software development for a very long time, I recognize that bugs do occur, even though testing has been done. The eBay platform is very complicated and there are a lot of different things that have to play together nicely and a lot of different scenarios and use cases that can occur. I think part of the challenge is that eBay was built a very long time ago and technology has changed significantly over the last 30 years. It’s always a challenge to find the right balance between building new and shiny features for your customers to use and enjoy and to go back and replace the foundational elements of your platform to work with new technology and to work well with the new features you build. What we usually try to do after testing is to ramp changes to smaller populations first so we can see what the impact is before rolling out to a larger audience. eBay works hard to get it right, but sometimes we get it wrong and then work to correct. 🙂 It’s the nature of working with technology. I know I have a love/hate relationship with a lot of the technology I use. 🙂
