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The procrastinator in me wants to give it an additional day since the first instance of a lost package eventually broke loose and started moving, but if more buyers start noticing I’ll probably have to. Unfortunately they’re pretty carefree around here about tracking issues and just refer to the tracking history on usps.com, or tell you to fill out a form. Won’t stop me from trying, though.
It’s 10:00 PST and eBay has yet to at least put some kind of “Hey, we know there’s an issue! Working on it”-type message on the Seller Hub or via Messages. I expect more of them.
Seems widespread! I was also unable to view any transaction data this morning, including past payouts.
Sorry to hear that. I wouldn’t expect to get my groove back that quickly after a hospitalization. Take time to heal, then focus on how you plan to handle it financially, which should give you target income goals that will hopefully light the fire again.
Personally, I have a rough idea of larger life goals which are broken into smaller, more achievable goals, and I would say most or all of my motivation comes from targeting those. Sometimes those goals are put on hold (COVID, etc), but typically speaking I try to make progress towards them if time/money allows.
Send Offer doesn’t just send to watchers, either. It uses another metric called “Interested Buyers”, which does appear to take Watch status into account, but also seems to look at some other factors like views. Would be nice if eBay explained what the target audience is for this feature so we could better utilize it.
Is it defective like the buyer claimed? Most of the Walkman units I come across are broken these days due to the nature of the internals not standing up to the test of time (belts, plastic, etc.)
If the unit is defective, as a buyer I would expect a 100% refund with no deductions, and as a seller I would issue it in full after receiving the item back and confirming its condition.
If the unit isn’t defective, I would apply the maximum deduction to the refund and contact eBay in an effort to get more of the cut back.
When you call, the answer to every prompt is “representative.” Even answer “Tell us what your issue is so we can connect you with the right team mate” with “representative.” You’ll get connected to a human that way. Chat is useless in my experience.
Mine is defaulting to the MOST expensive option, like overnight, 1-day, etc. Been an issue for around 3 weeks at this point. Issues like this should be #1 on their list.
To anyone asking for a refund, say: “Return the item for a refund.”
Unless they can 100% prove there’s damage, that line is my go-to.
You will need to take the return most likely. They’ll cite INAD and force it. Once you get the item back, call eBay and explain. Be warned: They probably won’t care. Last resort, just issue a partial refund.
I went through this years ago. The process wasn’t pleasant and a huge waste of time, roughly 4 hours over a few days trying to get someone at eBay who understood what was happening to get my money back from the buyer. At the time I didn’t do free returns and the cost to get the item back was too much to just brush off. I only got the money back because the Amazon buyer had included a bunch of email transcripts of the Amazon return process/messages with the dropshipper. In hindsight I think the eBay rep was just fed up with the situation and just refunded the money to make me go away.
For that item in particular I would keep the price just below the average. Only <span class=”BOLD”>114</span> sold in 90 days and there’s 193 active listings. If you have infinite storage room, then you could price high, but buyers will still be sweeping up the cheaper listings and new ones will take their place. The real question is whether you want to make $25 months/years/decades from now, or $15-ish in the next few weeks/months?
But that’s just my opinion as someone who doesn’t sell antiques or anything like them.
Off-topic, but how did you enable automatic returns under MP? I had them when it was still through PayPal but after moving over to MP I’ve had to give the go-ahead on returns.
Right, not a return. The screen looks more or less like a return but it’s titled “Payment Dispute” and has some text like “the buyer’s financial institution has disputed this charge.” I’m not sure how the case was opened since at some point the buyer was able to write a description of the problem along with it, so it wasn’t like they went to their bank and disputed it – to me it looks like they were somehow able to initiate it on eBay itself. Or maybe it was done via PayPal if they paid that way and wrote the reason there.
“They just suggested that I should politely try to talk it out with him.”
I’m convinced this is their new go-to line when trying to get you off the phone. I think you can push past it – just keep insisting you’ve messaged them enough times until they get frustrated and elevate you to a manager or something. Generally speaking, if you’re not talking to a US-based rep they won’t do anything at all (in my experience.)
I guess your one line of defense right now would be to move to managed payments for future transactions, that way eBay would 100% be responsible since they’re handling the payments themselves. I’ve got a feeling they just don’t care about PayPal-related issues on the seller’s side.
Looks very promising, although I can’t see the rates until I’m in their system I guess. Their rate table stops at 4 lbs, however – does it go higher? How are you arranging payment for PirateShip shipping with your buyers?
If you’re on desktop, eBay has a tool now for fixing missing item specifics. For me it’s on seller hub underneath where your shipping/messages/offers are. It’s really cool – it steps you through each listing and lets you fill out missing required information. I did this for about 100 listings today only to find out that it actually went in and wiped out some other specifics like MPN & model, despite model being an item specific that I corrected in their tool probably 75 times. I only found this out after going in to edit a listing I’d changed in the tool earlier – it failed to submit the changes and told me certain item specifics that were there before were now missing. But this is only for REQUIRED item specifics. I can’t imagine what it might be doing to the other stuff that doesn’t throw an error if it’s missing.
Obviously eBay is messing around with stuff on the back end. I can deal with filling out some details again, but this is giving me vibes from the time they went in and accidentally deleted a bunch of photos and couldn’t restore them. They’re playing a little fast and loose with these changes.
