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It must have been a pocket buy, but how I actually navigated to that specific item is beyond me. All this had to happen in my pocket:
1) Navigate to search screen
2) Execute a search for completed listings
3) Select a completed listing
4) Scroll down to show similar in-stock items, click one
5) Click buy, go through the purchasing process (never done it on a phone so no idea how many steps this adds.)This is the only logical answer, but it’s extraordinary. At least I’ll have a bit more perspective next time a buyer claims the same thing happened to them.
My shipping times were wrong this morning. 1 of the 3 items I sold Sunday afternoon was listed under “ship in next 24 hours”. I knew this was BS but shipped it anyway – wish I’d waited, because 30 minutes after I dropped the package off the buyer said to cancel the order.
To your first issue: My analytics page (traffic, impressions) was out of date by 3 weeks at one point. Tried several different browsers with no luck.
I rarely want to include new listings in sales, so the 14 day restriction is actually very handy.
I’ll see what kind of tutorial I can set up for Google Analytics. Unfortunately it does require some knowledge of the command line/terminal, although I’ll see if there’s a way around that.
The stats you get from it are rather basic:
* What item a visitor is looking at.
* How long they’ve been looking at it (unsure of accuracy here.)
* Where the visitor is from (in the world.)This data can then be used to do the traditional “timeline” of views like you see on eBay, but you can also drill down to see what items people were browsing at what time of day. Back when it was easier to run sales, I’d check my analytics for the daily “drop off” in visitors and time the sale to end one hour after that.
It’s worth noting that the method of getting these stats doesn’t use any kind of “active” content, so it’s entirely undetectable by eBay.
I’ll see if I have time this weekend to chop together a video showing how to implement it!
I have Google Analytics tied to about 40% of my listings for real-time visitor stats. It’s not the easiest to set up, but once you’ve got it going it’s just 5 to 10 seconds of extra work per listing. The stats eBay gives me don’t update for weeks sometimes, so I had to go engineer my own solution. If people are interested I could write up a guide on how to do it, but there’s no easy way to add the tracking to existing listings.
If you didn’t test the tape deck fully then I’d offer a partial refund. Unsure what your experience with them is, but I recommend buying a book on tape and using that to test anything that plays tapes in the future. You need to listen for “wow” and “flutter” that sometimes only really shows up in audio that you can clearly listen to without the distraction of music.
Also entirely possible it broke in transit.
Since they waited so long I’m assuming they were just listening to AM/FM radio for a long time and decided to check out some tapes only to find it wasn’t working correctly.
To be honest, I’m fine if they have a way to catalog things intelligently. I’m primarily dealing with electronics where I stand to benefit from a catalog that’s organized based on quality of picture/price/etc rather than the existing system that often places me in the mid-range of listings despite being priced better than the top few listed.
You’re right that these individual, highly-unique items will need a different solution. Cataloging them is not the answer.
This was mentioned in one of the updates. It comes along with an overhaul to the Seller Performance page that will include return statistics per category/type. Your fees go up based on the number of returns you have opened against you.
Still unsure if fees going up means your fees go up across the board, or if items just in that category are affected.
Does “same price for 14 days” mean I have to wait 14 days after a sale ends before I can put it on sale again?
Great for CDs and books! Unsure how much luck you’ll have with other types of items. I will occasionally use the app to scan random stuff I find, but more often than not it will return nothing, whereas a traditional text-based search returns many.
I remember eBay was trying to force everyone to enter UPC codes (numeric form of a bar code) last year to make scanning more reliable. Unfortunately it’s a huge pain, so I don’t do it.
Update: eBay refunded the money to me and the buyer both. Not sure how that works, but they essentially paid out of pocket to make it go away. I suppose this just tells the buyer it’s OK to file returns like this and that they’ll get their money back regardless.
@MyCottage: The email I got back after the case closed said “[…] this case will not be counted in your seller performance evaluation.” I guess we’ll see if that’s really true once the new Seller Performance page is unveiled.
