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In this case they sent us a message stating the damage and they also did request a return Label from Ebay’ s HFR program and it was Ebay forwarding the buyers request for a return due to recieved damage.
So I think they are really going to send it back. I know what you are saying about photos sometimes making buyers back off on false calims when they are trying something underhanded. But think in this case they will be returning it.
On top of that they claim in their request comment section that the parts broken off had dried glue all over the back of them and indicates to them that a repair was attempted and failed. Of course that is not the case but wonder if this is a prelude to an negative coming?
mike at MDCGFA
That’s funny AF: Or got this in a table lot along with 75 other pieces that nobody wanted for $5 and this little “beauty” was right there in the middle. And the price we have on it is $55.00. Yeah, as pro scavengers and business resellers guess our “haul find” stories are not to glamorous.
mike at MDCGFA in Atl.
Almasty that is a very good point. And could very well be the case. Who knows,but yep, it will always be weekly questions to answer about the obvious.
Guess also some others are new to Ebay or even buying online. Have 6 of an item and a lady bought one of the six day before yesterday. Few hours after we shipped the one, got an email asking, “do you possibly have any more of these in stock?”.
Well guess she didn’t see that 6 were available and she only bought one and could have bought 5 more and gotten combined shipping, but if a newbie doesn’t know what the 5 available / 1 Sold means, hence the question.
Sorry for sounding harsh on them. This has been a week of buyer back and forth questions and issues that has taken a lot of admin. time away from our business. And in our case a HUGE percentage of those with questions never end up buying.
But guess I have to remember all the sales we make without questions or issues which FAR outweigh the small remaining problem children.
Ahh, cool crisp morning here in Atlanta, and Thank the Lord for Coffee!!
Hit two great estate sales from estate dealers we know and made some great buys. The people we know let us come in with our blue Ikea bags, wrap and fill our bags, I make my running list of items with their prices and they trust us, and just work from there. We usually get 75% off on our lists. We do much better at the nicer, larger estate sales than the auctions usually.
But onward and upwards. bunch to list.
Mike at MDC Galleries and Fine Art in Atlanta
We use a fairly lengthy set of Item Specifics incl. many custom fields. We still get questions all the time, how tall is this, what color is it, etc.
We have a standard SOP that invites them to see the IS area and quickly instructs them to click on the little blue arrow or the blue “see more info” link.
Funny how so many people, much younger than us, seem to not know how to use their mobile cell phones. Hhmmmm!
We then get a quick reply, “Oh thank you, we didn’t know that or didn’t see that”.
Guess all the customers who buy without a question must have figured it out or bought just from the photo and price.
Too bad Ebay can’t force a buyer to have to click to the Item Specifics area then clcik to “agree to have read them” in order to complete the purchase. THEN, refuse any neg. feedback from them IF it was covered in the Item Specifics. That will never happen.
Oh well, answering DA [dumb-a**], questions weekly is just part of the routine.
OK.. First missing photos, now missing listings. Great.
Well Jay if “its a bug” as you say, then my answer is taken from a line in a Movie [with a slight word substitution / deviation from the original].. and that is….. “One thing in the world I hate: Ebay Bugs. Filthy little devils.”
OK Troy.. would said it the original way and what movie, and not a John Wayne movie. 🙂 🙂
Seriously Ebay.. Well will take a look at WonderLister and make sure all of our listings say “Active” and the total number of listings sysnchs with WL’ers count.
Mike at MDC Galleries and Fine Art
Hey Troy. based on what you guys said, I did go ahead and replied to his email but more with a tone of curiosity and questioning how he thought something like this type of arrangement would work from his view point. I also included 4 or 5 questions. Did that this AM and no response as of yet. May not hear anything, who knows.
mike at MDC Galleries and Fine Art in Atlanta
Thanks buddy appreciate that. May take you up on a little later down the road. currently hardly ever have more than 1 or 2 solds per day and that is fairly easy to remember as far as picking goes. But when we get to the slow period next spring will probably do it then.
So the WL team is telling you to shoo, shoo, stay out of our code. LOL funny.
I am well into the project of getting all our listing to move to Shopify. And the auto send to Twitter seems to be working fine. Once everything is in our Shopify Store then the next big prject is the Etsy interface, but still waiting on the WL team to get that ready. They said by early fall, so that should be just around the corner.
Mark: Interesting that you had to create a custom field for the location bins then “link-relate” to it to create a pick list. In my version of WL I have a field already available called Storage Bin Location. I had the WL team create that field for me way back early on. But never thought about the creation of a “pick list” from it.
I wonder if I ask the guys at WL to create a report for me that will link to that field just like you did, if I can get a report page as a “pick list”. Currently don’t need it, but as we grow, at some point we will have multiples [we hope] to pull daily and that is when it would be of a help.
BTW.. we also have a different way of doing the same thing and that is wwe use a very long custom SKU number which includes the item No., price we paid, date bought and the storage location surrounded by a bunch of “fake camoflauge” numbers to scrable and hide all of that and have that custom SKU number included as the last line in our Item Specifics. We created a custom field for it at the bottom of the IS section. So one way we already have a pick list [sort of] built in by just doing a print screen of our Sold list on Ebay and that SKU number shows up in the custom field and we can pick from that. Or we can use our phone and just scroll down the Solds and see the custom sku field there and pull while in the storage area from the phone. So, have a couple of ways of doing it, but for future planning I think it would be best to just have a quick one sheet pick list from WL.
Mike at MDC Galleries and Fine Art
Man.. Mark you are doing some serious coding and customization on WonderLister. Must be great to have those skills. If I want something i have to ask the guys at WL to create the code and modify my SQL dBase with it. You sure are adding a lot. Hope the code doesn’t get all scrambled and forces something in another area to malfunction.
Are you just doing it through the report writer aspects and using data fields that are already there or are you creating new custom fields for data entry and then adding your own? I created 5 or 6 custom fields myself way back when. I added when bought, where bought, actual scale weight, photo location and date photographed, listed on Etsy and of course I had Shopify but the WL team has already coded that into the main dBase so don’t need my custom field any longer. And of course created 6 or 7 custom views that are crunched down to just show the relivant columns I want for those particular screen views. Other than that I don’t mess with the SQL coding from outside of what WL offers, plus don’t have the timew or skill to do so in the first place.
I have noticed lately that the WL team has been slower than usual to get back to me. I think it is beacuse several bigger projects have taken front seat with the engineer guys there and most of the time is going to those other projects as well as making the changes to keep up with Ebay updates.
What I do currently is just create a year end view, show and or hide the columns I don’t want then highlight that whole view and send to a spreadsheet I have. The Excel SS header has all the formulas to calculate the fields I import. That is about it for a year end. But also I close out my year end in Quicken and pull the P&L from there. MileIQ gives me our mileage and a 2nd tab in that SS tracks all the expenses that constitutes our home office deductions, etc.
Very interesting you can and are doing this customization yourself.
mike at mdc galleries and fine art
Yeah you are right. Drop shipping is legit. I was thinking more along the lines of how they would want to get access to our descriptions, photos, or would they build a store and then link to our store? They will need to show our store items on their own site I would assume, put their pricing on the items which would have to be higher than ours then “showcase” our inventory somehow.
Then there still is the issue of us selling first on Ebay, we cross list on Shopify and Etsy. So they would run a chance of us being “out of stock” so to speak.
Guess I could respond and ask just how they envision such an arrangement to happen.
Well this is a first. Got this email this morning from someone messaging us through Bonanaza….
“May i know if i could resell your products online and dropship it to the customers? This will be a prepay orders before drop shipping it to the the buyers. And also may i know if you have a dealer price?”
Thanks hope to hear from you soon
Cherry 🙂What the heck?? This is most likely some sort of scam or whatever, but I don’t even know how something like this would even work in the first place.
We don’t sell wholesale or offer anything more than our regular periodic sales or take offers. But what in the world is someone thinking? Would they set up some sort of store then “copy” all of our listings and photos and then try to resell. That would not fly having dups of all of our inventory.
But what this made me think about though, is are there others out there who have copied a legit sellers listings 100%, put them up some where else then is selleing someone else’s inventory and then just buying it as it sells. If the original seller has sold the item, the scamster just refunds his buyer and tells them, Ooops sorry this item is no longer available, or something like that.
There used to be an app called CopyScape I think that for a subscription fee, you could have it scan the whole web and it would find any duplicate, i.e. stolen or copied original text that you had created. I used it a few years ago when I did a few web sites for friends and found a few people were stealing some pages I had created.
So wonder how people like this person who contacted us is doing this type of business model, if it is a business at all?
We are going to completely ignore without any type of response.
The second one is definitely a canvass / fabric stretching pair of pliers. Have several of them to stretcher my own art canvasses, used many to stretch silk screen frames in the “old days”. You can look up new ones in any art supply web sites using canvass stretching pliers as the key words.
Good Luck ..
Thanks DT for the link. I set it to fast scan. It was at the 45 minute mark and had done about 780 of our 1,040 and it crashed and all scan results were gone. But as I monitored it’s progess I was seeing multiple photos attached to each listing, but didn’t watch all of them of course.
Guess I should run it agagin. Maybe do it at day’s end so I am not multi-tasking while it is trying to read all that stuff.
Anyway thanks for the link and have now saved-book marked it into my Ebay Utilities folder.
Appreciate the help..
Mike at MDCGFAHey Jay.. can you quickly find that 3rd party app that scans the stores and reports back the number of photos on our stores? I remember during the last time this happened a SL member posted a link to that app which seemed pretty handy. I should have bookmarked it and saved to my Ebay Utilities folder, but figured I wouldn’t need it again. WRONG!. Hopefully we are OK but all of our 1040 listings are now all GTC.
If it is too much trouble I will see if I can search the forum and find it.
Thanks,
Mike at MDCGFA in Atl.Hi EbayMom & Troy: That is what we thought we had set-up also a long time ago, but all of a suddent aht auto refund popped in. We think this got changed somehow during all of the Ebay Updates and us opting in on some of the new changes and requirements.
Sure we opted into “Hassle Free Returns”.. as I have said before, don’t phish us for partial refunds, if you are unhappy for any reason, send it back and we will refund you. Most of the time by calling their bluff it never comes back. But Hassle Free no Questions asked full auto refunds is not something we would do either, but this item showed up.
I went and deleted out the rule that indicated auto returns. All tha is left is an auto return rule to generate a shipping label for the buyer.
The existing rule we had didn’t have all reasons selected, but you mentioned you checked off for any and all reasons, correct? I guess that would cover the doesn’t fit, didn’t like it and it’s not the right color, and all that other stuff. Guess our position is and should be, we don’t care, you are unhappy, just send it back. After we get it and inspect it, we will decide on how much to refund. But this gets us into that Hassle Free Returns, but atleast it will no longer be an automatic refund.
I know Ebay is going to look at this and do a review, but goving a buyer a full refund AND the return shipping is like taking an article back to a local dept. store, asking for a refund for whatever reason and that is fine, but then having the gall to also ask the retail store to pay you for your gas, oil, wear ond tear on your car and tires for the trip to bring the item back for the return. Any big box store will say go jump.
I am good with full product refund and even the one way shipping, part of doing business but then the return shipping also? Think Troy [T-Satt] said they will be looking at that and I heard some people at the Q&A sessions asking about that also.
Ryanne.. used to say she didn’t have all of the reasons for a return checked and would accept. But just the ones that seemed to indicate an error on their part as a seller. wonder if Ryanne has decided to check off accepting a return for all the reasons listed? J&R??
Mike at MDCG in Atl.
