Forum Replies Created
-
Posts
-
Happened to us also but to a higher degree. We have 1057 items in our Premium Store. Active listings in our dashboard confirmed that number but when we log out and go to our store there were only 561 showing. But as the day went on, that number showing went up AND also went back down. It was Yo-Yoing up and down all day.
Some research was showing where people were saying what you have said here and that Ebay said just wait it out. If I had to call Ebay and read to the what was missing that would take forever. Our WonderLister program was saying the correct number that matched the accurate dashboard number. I even synched WonderLister to Ebay and did what WL calls a “Refresh”. 1,057 listings refreshed and confirmed back by Ebay, but again only a few hundred showing in the store.
So this morning, the dashboard is confirming the 1,057 total listings but the store is showing more at 1,047 but still off by 10 items. I will give it a while then try another refresh from WonderLister and see if I can drive those final listings to the store.
So, La-Te-Dah onward and upward, go get another cup of coffee and another day in the world of online reselling.
Michael at MDCGFA
I think that seems like it. I also am sure I saw an Amazon logo on the side of the box. again, not paying full attention until it dawned on me what the concept was. But it was a full blown TV ad.
But just think if Amazon really starts pushing this. Full scale TV campaigns could change the way shopping is done. You think Malls are dieing and declining now. So now, order up a box full of everything, what the kids may need, what you and hubby or wifey may need, maybe a gift or two and a few chocies for that special dinner function Friday night. Use what you want, keep what you want, then just drop the rest back in the box and a return label is right there. Put on your porch for pick up.
A SL slogan is “List It and Forget It”. Well, now the new Amazon slogan .. “Order it for FREE, Wear it for FREE, Send it back for FREE!”
They can’t even use what software companies use. Put in a package and then say if you open the package you have to keep it and pay for it, because they say you get to try it on to see if it fits. Boy talk about abuses to this system, especially if you just need a fancy blouse, outfit or suit for a special occassion. Who says how “long” the garment can stay on for the try it on portion. So try it on at 5PM go to the special function at 7PM, back home at 11PM, then back in the box for a return.
Who wants to buy used clothes on Ebay, even for $9.99 like Cyndi’s Amazing Taste store when you can get anything or everything you want on a short term loan program.
At least in our niche or hard goods, home and interior decor, the buyer is not going to want to buy altar or side table decor, keep it for 3 days just to look at it, then pack it back up the way it needs to be to keep from breaking then returning it. I think, long term, clothing sellers may have an even harder sell to the public.
But just my opinion, and that and $1.75 will get you a third of a cup of Starbucks coffee! LOL 🙂
Michael at MDC Galleries and fine Art
Hey did anyone see the new [I think] ad from Amazon about buying clothes? I was having lunch and was half listening and watching but the jist was a box arrives and a guy brings it into his house / bedroom. Opens the box saying something like, just have got to have a selection of something to wear this weekend, or whatever something like that. Didn’t hear it all. He opens up the box and it has several folded shirts, sweater, tie, a few other things. he pulls them all out, try’s them on in front of a tall mirror. Smiles and puts a few things over on his bed and the rest back in the box and the Big Caption over reads Only Pay For What You Keep and Return the Rest!!.
I didn’t catch it all but then it struck me, is Amazon advocating buying clothes on consignment like the old stamp collecting companies used to do? Are they going to let you select a bunch of clothes, get them shipped to you, you try them on, keep what you like, send the rest back and then they only charge your card after you send them back or something similiar?
That is oing to put the hurt on a bunch of clothing sellers. Order up 30 clothing items, Amazon sends them to you, try them on, send back what u don’t want and pay for what you keep.
The stamp companies used to send collectors envelopes of mint stamps off of a want list you would send them. They would let you go through them, keep what u wanted and send the rest back. Only catch was you had only had a few days to make the return or you got invoiced for the whole lot.
So wonder what Amazon is up to? Did anybody else seen this ad yet? What are the details I missed? OR DID I JUST MISS the whole thing and got it totally wrong??
Just curious.
Thanks man. Appreciate your time today. How does it feel to be a “Real Estate Tycoon”. Conrad Jay. Has a ring to it doesn’t it? LOL 🙂
Seriously, I just went ahead and accepted the return. The label was only about $12 bucks. So as Sonia and Ebaymom said, who knows, they may have just been phishing and won’t send it back. If they do, then like I have always said to others here on SL, it is just a cost of doing business. Just like all the times we went to our antique booths and found broken items or stolen items. It Happens!
And since they said it arrived damaged, I will just take my own photos after it gets back and submit it for an USPS Insurance claim. It was insured for the full amount. So as long as the USPS doesn’t try to claim I didn’t pack it well enough, then maybe they will pay the claim and I will be whole.
But as Ebaymom said, just hope a negative doesn’t come out of this whether they send it back or not, because the buyer was indicating they thought we had tried to glue it together and pass it off as an unbroken or non-repaired piece. That is when I guess I will have to call and work it out with ebay.
Thanks for all the help, support and input SL. So much great support here with the SL members. Appreciate everyone.
thanks,
Michael Collins at MDC Concepts, Inc.
MDC Galleries and Fine Art
SmartParts Small Equipment Parts divs.[this is our formal corporate name and Dba’s… fun to just use it and see it in writing occasionaly 🙂 :-)]
Thanks EbayMom:
Will probably call Ebay and just ask like T-Satt suggested, but also it is a very nice, heavy all meatk, double handled urn. If I accept the return and it comes back then iether I came repair it, since it is all metal and relist it staing it has been repaired, or remove the other side ornament and list it agagin as damaged or repaired and get something out of it, or as i mentioned in an earlier post, just claim damaged in transit which I think it may have been and get an insurance reimbursement.
Very interesting Troy. You da man. Also maybe this could hit on the caliber of buyer. Those buyers looking for good, solid vintage, unique pieces and have been doing it for a long time on Ebay, know that FREE SHIPPING is built in and in most cases a guestimate and or based on worst case scenario like zone 8. So being savy, they figure they may get a better price by going with Cal. shipping which may be more realistic based on actual weights and also maybe they don’t trust the Free Shipping Sellers. And it could also include the fact that those just wanting free shipping and not knowing these things and just looking for something for free are not quality buyers.
Who knows what mentality is also swirling around in the buyers minds as they peruse the Free vs. Not Free and what makes then go for the Paid, Calculated shipping items???
Hey Sonia and Jay…
Here is the original message Ebay sent us.
Respond to return request
Hi Michael,
downe-susa let us know that something is wrong with Ornate Polished Cast Aluminum Urn Vase w/ Handles Raised 3-D Leaf & Grape Design. As a result, they requested to return the item for a refund.
See request details and be sure to reply to the buyer by Aug 29, 2018. Note that if you accept a return, you’ll be charged for return shipping. Starting on that day, the buyer could ask us to step in and help by opening a case – this can affect your seller level.
You can ask us to step in and help if there’s a problem with the buyer’s request.
and this is what the buyer said in his request for a return and our options. We clicked contact buyer and requested photos. And we sent another photo request 2 days later..Notice Ebay says if we accept the return we pay for return shipping, but guess also if they step in we pay for return shipping but it may affect our status-standing
There’s something wrong with the item your buyer’s received, so they’d like to return it.
Please respond by Aug 29 or we may approve it for you.Info from the buyer
Reason
Arrived damaged
Comments
Vase arrived broken Broken piece has glue all over the back of it, so you must have known that it was broken when you sent it. Send me a label so I can return it and get my refund!
Select a reply
Accept the return
You pay for shipping and can send our return label or your own. Wait to get the item back before you refund the buyer.
Offer another item just like it
The buyer can still decide to get a refund instead.
Offer a different item
The buyer can still decide to get a refund instead.
Give a full refund
You fully refund the buyer to close this request. The buyer keeps the item.
Offer a partial refund
You have one chance to offer an amount. The buyer keeps the item.
Send the buyer a message
You can reply to the buyer.Hey Jay: Here is same question I posted below for Sonia. It has been 4 days now and no reply from the buyer or any photos coming. The dealine was the 29th so tonight at mid-night I suppose.
So should I let the dealine come and go and let Ebay step in or should I go ahead and accept the return which Ebay is going to do anyway but by accepting it will keep Ebay from having to get involved.
This is the buyer who said the item arrived damage in the box BUT also accussed us of applying glue all over the ornate metal trim and gluing it all on. We never did, but who knows if it was glued on originally during mfg. or by another dealer at some point since we buy all our stuff third and fourth hand at auctions or estate sales. we never saw anything out of the ordinary during photography, listing or our other 2 inspections.
mike at MDCGFA
I hear you RT. My return mentioned above is for $134. But in my case, they claim damaged so maybe if that is true and I see that after I get it back, then maybe I can photo it myself and use those photos to make an insurance claim.
Hey Sonia: This is sort of where we are coming from. We do participate in the Hassle Free returns program but as Jay suggested we turned off the auto send the return label and selected to approve each return. Given that then we got the Ebay notice of the buyer’s desire for a return. The notice said we had until Aug. 29th to approve. So we contacted the buyer twice now asking for photos and informing them when we get those we will approve the return.
well no reply or photos. That time frame ends tonight at midnight. Do you think I should at the last minute go ahead and accept the return or let the deadline pass and let Ebay set-in? Does that defeat the premise of the Hassle Free Returns Program?
mike at MDCGFA
Something just crossed my mind. Ryanne didn’t pick up and eat any body abandoned food did she? LOL haHa :-). Hope ya’ll are feeling better today.
mike at MDCGFA
Sharyn: You know that is a great idea. I see the MO button on all those answers I send back. We ceratinly have room for a discount for both our items going on Sale and taking Offers on top of it. So if they are asking a question, it surely wouldn’t hurt to go ahead and through a small percentage off in an offer.
Maybe end the answer, with and if you are interested we can do a good deal for you right now or something along those lines.
My old partner always kept saying, you have not because you ask not!
Mike at MDCGFA
Get well you guys. I hate sore throats. I just suck on the Halls metholiptus drops. That menthol seems to numb it up a little. And yep, antibiotics from your Dr.
Jay, heard your crackly throat last week also. Everybody here says that handling all the used stuff we do that we all need to wash our hands often and keep hand sanitizer up here in the office.
Take care and get well soon.Hit two estate sales this week and got a lot of really good stuff. About 50 items for an avg. of approx. $3.40 ea. All got quick entered into WonderLister and one of our assistants, Christie, is working on the listings now.
Sales seem to be bouncing on back after the Summer Slow down. Thank Goodness.
Have a return request this week for a lg. metal urn. Buyer said it was “broken” when she opened the box but no external signs of damage to the boxes [double boxed]. How does metal “break”. Who knows, but Hassle Free returns issued a return label anyway. Will see what that is all about after we get it back and inspect. Then of course the refund comes.
Hate to get returns on items that take a long time, like over an hour to pack up using our “cocoon” method. They never return it packed the way we did in sending things to them. Slap it back in the box, push everything down and back it comes. Ugghhh!Mike at MDC Galleries and Fine Art
Thanks for taking the time to reply Jay. Know you are a busy man these days. Really do appreciate it.
I have added back into my reply to them our request for photos. Guess it can’t hurt and either they will or will not do it. I can call ebay if there is a delay and they procratinate. If I don’t ask for the photos, then I circumvent the chance it is a bluff. It is a $130 dollar purchase with about $20 shipping so maybe the more bases I cover the better the chance it might go away and if not, it gets returned and i will claim insurance from my end after the return.
Make it a great day..
Mike
Also if we request the photos, and they delay past the “days” they have to respond, isn’t Ebay just going to issue the shipping label anyway? We only had 3 days to reply and a day and a half has gone by already.
About the USPS requirement for photos, Susan reminded me that we had a damaged item a few years back and we didn’t have the buyer send us hpotos but we took the photos once back here and the USPS accepted them. So maybe that answers the question if the USPS has to have the photos come from a buyer at the receiving end. guess not???
If they are “bluffing” then wouldn’t they have to go and cancel the Return Request from Ebay since they have already made the claim and Ebay knows of their desire for a return?
