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I’m in the same boat guys. I just saw that I’m predicted to be Above Standard due to tracking rate. I never miss my handling time either, so it’s definitely incorrect.
Mine also says that over 70% of my listings don’t qualify for Top Rated Status currently and that I should change my handling time to same day or 1 day and offer 30 day returns in order for the items to qualify for top rated status. I checked the listings and everything is already set up that way! When I went to go edit the listings it showed that the handling and return info is already correct; HOWEVER, it gives me a warning saying that I need to change all my listings to free returns in order for the listings to qualify for Top Rated Status, not Top Rated Plus, just regular Top Rated.
I just called Ebay to see what’s going on and there is a recording right when you call that states Ebay is aware that some sellers are showing incorrect tracking information and they are working on trying to correct this.05/22/2018 at 8:52 pm in reply to: Scavenger Life Episode 361: Be An Adult, Create A Budget #40728
With the Summer update coming out today, I’m curious as to how many now are going to free returns in order to try to not have unnecessary INAD on their account.
Anyone already on free returns that likes it?
I also noticed that we’ll need to update our item specifics…still trying to find more information as to what that entails. It’s saying that for items that aren’t updated they may not show up in search at all.
Thanks guys, the links worked!
I agree and really hope this does curb the problem! It’s weird I hardly ever have returns and then all of a sudden a few come in within a month. So strange.
I agree completely. We have to continue to dispute false claims. I’m definitely going to try to dispute the buyer’s claims. I’m not going to just continue to let buyers make claims on my store that I’ve worked so hard to build up.
Did you find that once you started free returns that the buyers stopped claiming IAND and started telling the truth again?
I called Ebay and told them that I was going to just give the buyers a free return label, but that I wanted to make sure that my top rated status wouldn’t be affected by the buyer’s that claim “item as not described.”
The rep told me that it would affect my status eventually and to start free returns and that should help stop buyers from claiming something is defective.
To answer your question, when I called about returns I got an automated system at first that told me to deal with the buyers directly. Once I eventually got a rep on the phone she said that if this new buyer claims defective then I should call back and dispute it so it doesn’t affect my store. I’m pretty sure that’s exactly what the buyer is about to do, so I’ll be calling Ebay back today to dispute it. My photos are super clear that there was no mark on the item, so I’m curious as to which way it will swing. To be continued….
I spoke to Ebay in length today on setting up free returns. The person I spoke to was very candid with me and he said there’s no question that buyers are starting to frequently put “item as not described” in order to try to get free returns. He told me that Ebay is encouraging sellers to go ahead and set up free returns so that they don’t have to hassle back and forth with buyers that clearly just have buyers remorse.
I’ve already had two buyers lie to me this week about things they claim weren’t pointed out in the descriptions (that I know for a 100% fact didn’t exist when I sent the items to the buyers) . One actually marked the front of the garment and claimed it wasn’t shown in the photos!! I wish I was kidding. Now as to no surprise they want to know how they can “get a free shipping label,” to ship the item back. My guess is that it didn’t fit. All to get the free returns back. The worst part is that both of these buyers are Ebay sellers, they should know better.
So onto free returns I go.
I feel tempted to go ahead and put in free returns and definitely raise all my prices to cover having to refund the initial shipping as well for any returns that come in. Buyers are going to figure out very quickly that any return they do just put in the item not as described and then they’ll go after getting all their money back anyways. Basically what I’m hearing from other sellers is that all their prices are going to go up to help offset the change of Ebay not getting involved with items not as described on returns.
The crazy thing is the buyer is an Ebay seller and has lots of great feedback. I think they may have buyer’s remorse, but it just seems like so many auctions don’t pay. So weird.
I never had understood why Ebay allows anyone to wait to pay.
I’m not putting the item back on auction, it’s on to BIN it goes.
I either take photos on my iPhone or regular camera (just whatever mood I’m in). The good thing about the iPhone is that I can zoom in and get good details that I can’t just using the Ebay app (especially good for tiny items). I then plug in the Iphone to my computer and move all the photos to my computer (just a few minutes to do). I may do some light editing in the Photos app on my MAC computer, but most of the time I try to get good photos that don’t need editing (for example, I try to shoot photos in bulk on sunny days to help with lighting versus darker rainy days).
Then I create drafts on my computer and upload the photos right from the computer Photos app. I prefer to draft from my computer, I don’t care to list from my phone.
Photos take me the longest, so that’s why I try to bulk photograph items in one day. Then I can list for a few days just off of those photos.
If I really want a photo to shine then I use the ColorStory app on my phone on photos before I move them to my computer. It’s an app that has great everyday lighting filters. Very natural looking.
All in all the process is fairly quick. The process that takes me the longest is photographing items.
Thanks Jay! That’s exactly what I was wondering.
Thank you Sonia! I didn’t realize that was just for Top Rated Plus and thank you for your thoughts on free shipping. I feel the same way, it’s just not financially working for me. Even when I raise my prices I still get the same offers so in the end it just doesn’t work for me.
So frustrating! The weirdest part is I recently had gone through my settings. I really think that when they added Business Policies I think mine got automatically changed without me knowing…but it still doesn’t explain why all other returns came through and notified me.
Everyone needs to check their returns set up page. I think there’s something wonky going on. I just lost $87 to a buyer that didn’t like an item and the return settings automatically accepted the return, gave the buyer their refund on the item AND the $87 shipping, AND they got to keep the item!!!!!! I was never notified by email, messages, tasks, nothing. I’ve called Ebay 4 times now in 4 days and they told me that it’s not their fault, because my return settings had it set up to automatically do that for buyers. Guys I’m telling you, I would never have set my returns for something like that. That’s crazy!
On the same day I had another return that just happened to be the same exact customer complaint and that return was notified to me and I was able to work it out with the buyer.
I told them that I did not set my returns up that way and that the other return I had on the same day wasn’t automatically accepted, so how can one (which was the same reason) be any different?
The only reason I found out about the first return was because I called Ebay about what to do with the other return and the guy on the phone was like, “Which return do you want to talk about?” I then told him I didn’t know I had two, because I was only notified about one.
Here’s what I think…with the return changes they are making, there are glitches going on. Go check your settings! This definitely scares me so much so that I had the last Ebay representative make a note on my account that I was having glitches on the return settings.