Forum Replies Created
-
Posts
-
Thanks Jay. I have one defect from a month ago where the buyer opened a return for a large, heavy item and stated she didn’t like the color but chose item not as described, I believe, because the shipping was substantial. I asked her to cancel the return request and reopen one and she didn’t respond. I called eBay because the buyer wouldn’t respond and it was the last day for me to respond to the case and the rep assured me that she would close the case in my favor. As soon as I hung up, a new case was opened and then closed immediately in the buyer’s favor basically stating I wouldn’t accept the return. Which is not the case at all. I guess I should have accepted the return first THEN disputed the shipping?? It is so unclear. So now I have a defect and I had to pay the shipping. eBay will not remove the defect or reimburse me for the shipping.
I have one from months ago also. I sold an item then a few hours later eBay said I shouldn’t ship it because the buyer had closed their account. So I refunded and relisted. I got a defect for “out of stock.” I waited too long to have this removed. Apparently it has to be done within 90 days.
I’m angry at this point because in each of these situations I thought I was doing the right thing.
I called eBay and they confirmed I could have sent the item with the address in the message. But now that a case is open, I don’t know what to do. The eBay rep told me to ship it at first then she changed her mind after I explained my concerns and said I should just message the buyer instead. The buyer has 10 days to respond and still has not responded 24 hours later. Here are the possibilities:
1. Regardless if I ship the item and the buyer declines the request to cancel, I get a defect. At this point there is nothing I can do to prevent that.
2. If I ship the item and the buyer accepts the request to cancel, she gets the item and her money back.
3. If I wait for the buyers response I get dinged on late shipment. And could still get a defect.I thought I was doing the right thing and now I may get a defect.
Bummer on the yard sale with audio equipment! If a sale is run by a family or individual I keep my trash elf identity on the down low. I don’t do many yard sales because people want top dollar and get offended at the thought that you may be selling their items for profit. At auctions and estate sales run by companies though, I feel its pretty obvious as these people see me fill my car with their wares several times per month, and many of the regulars are some sort of reseller also (eBay, Etsy, antique shop owner, craigslist or another auction company, etc.) I don’t yell it from the rooftops, but if someone asks, I just tell them. Auctions and estate sales want to sell, they don’t care to who. And selling to resellers is a big chunk of their business. It has actually helped me because they know I’m always looking and are eager to tell me about upcoming sales and discount days (yay!)
Earlier this year when I did my income taxes, I pulled some statements from Paypal and discovered some of the figures didn’t reconcile. I was able to identify which transactions it was. It was for items with buyer issues. I think the buyers called Paypal and complained. However I reconcile my Paypal account every day and the funds never came out of my account. So perhaps they just compensated the buyer. I never received any email or notification from Paypal either.
I also had an international sale once where somehow the buyer was charged twice and eventually the funds were taken out of my account.
Your best bet is really to call Paypal to find out for sure.
Hey guys I just listened to the podcast this week. You have to be logged into your USPS account to see the packages that are en route or have been delivered to your address. After logging in, you click “My USPS.” You can only see the address associated with that account. Here is the link.
https://my.usps.com/mobileWeb/pages/intro/start.action
And on a totally unrelated note, I’m not getting email replies for the forum either, and I don’t see them in my spam folder.
I only charge the customer for calculated shipping as far as creating a listing goes. I think charging $8+ shipping for a hat would seem excessive to the customer. Time, packaging and fees I count as overall business expenses that are factors in the sales price. I also do this for simplicity’s sake. When USPS raises prices, I would have to update every listing manually.
I’m having the same issue, and I’ve had it before. Somehow I have some listings with watchers but no views. I agree it’s a glitch.
Question for Brian and Paul. Did you find a good answer to the matchbook listing/shipping issue? I’ve passed up many of them for these issues. Are they still valuable if you remove the matches?
I just noticed in My eBay under Selling Announcements this article titled “eBay Listing Spring Cleaning” regarding the removal of old listings.
http://community.ebay.com/t5/Announcements/eBay-Listing-Spring-Cleaning/ba-p/27039412
I agree Jay. I didn’t offer up that information. They just figured me out. 🙂
I attend a lot of auctions. I used to be close friends with an auctioneer and here is what I know about the auctions in my area. Most charge 10-15% buyers premium. They typically charge 25-35% commission to consignors as well. Not everything sold in an auction is from an estate or consignor. Many auctioneers in my area buy from auctions and Cragislist themselves to sell at their auction. I see auctioneers buying at auctions every week I go. In my opinion, an on-site estate auction out of someone’s home is best because the items are most likely to be true estate items that have been hidden away for many years. I used to try and fly below the radar at auctions because I like to be private about reselling but honestly the auction company staff and other bidders know why you’re there. Much of their business is selling to resellers.
I am having a similar experience. Last week was my 5th worst week for the year. I have 2100 +/- items listed and didn’t even crack $350. I tried a sale but didn’t sell anything from it. I am trying to focus on scavenging and listing. I’m sure things will pick up soon. November wasn’t gangbusters like I had anticipated last year either. December was my best month.
Love the forum! It was super easy to find and register. I had an idea since I had an issue this morning (I just did the refund and blocked the buyer BTW). Why not a dealing with customer issues topic? We could get and give advice on returns, negative feedback removal, things that come up with international sales, those types of things. Unless that falls under the Selling on eBay topic?
