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This would be a “Use with Caution”. Burn a buyer, buyer doesn’t buy from you, or eBay, and tells others not to shop on eBay…
Something that is sometimes lost in our world…the adage “The Customer is Always Right”.
This is especially true when they are not…
We are retailers. Just because we interface through a screen, doesn’t mean we shouldn’t act as we would if we were face to face. Treat a bad buyer with kindness and professionalism, always.
You guys are in a rural area, you know how strong that is. Veronica and I were born and raised in similar environments. Even when they are wrong, the customer is right. Treat a bad customer the right way, and you gain more good customers.
You don’t have to win EVERY transaction, you need to with the MOST transactions…
Funny timing…listening to the EBay Radio Podcast now. Griff says that if you withhold up to 50% of the purchase price when you offer Free Returns, EBay backs you up. Nothing else can happen on the transaction.
PS — Membership has it’s privileges…
Just got a call from eBay on my cell phone. There was a VERO claim on one of our listings for the term “Moon Boots”. They said we had two days to correct.
I asked why they were calling us. Usually they take down the listing and send us a message. The Rep said that since we are part of Concierge (since we went to eBay Open), that this is part of the service. They call us so that the listing can stay active, sales history is intact, etc.
Much better system than just killing the listing and sending a note. Much better customer service…
Can’t wait for Concierge to be rolled out to everyone (which is the plan)…
Amen brother! Business will take a bit of a hit, with no sourcing or listing on my side for a while, but Veronica wanted this as a test for her as well on how it will go with me being gone and she has to be solo. By next year we plan to have a lister/shipper to help and to go the next step up in the business.
Slowly trying to hire ourselves out of a job… ๐
“struggle/insecurity” — Very good words…
Exciting, freeing, terrifying… ๐
Jay: Good question. I think that from eBay’s perspective, it is over. I would suspect it is on the Seller to communicate the reason for the partial refund to the buyer, and the buyer could leave negative feedback on the seller. Just speculation, but that would be my guess. Only way to answer would be to call eBay and ask that very question…
PS – Regarding the caller that said that his business class professor wanted him to talk about his eBay business… I LOVE THAT! I have long held that this should be a required class for any business major. All aspects of a business are built into our businesses: Purchasing, Inventory Management, Sales and Marketing, Customer Service, Accounting, Shipping and Delivery… It is all there.
Love that…
09/04/2018 at 12:29 pm in reply to: Question on the Hassle Free returns and Supporting Photos on a Return #48347Mike: Amen brother, and don’t I know it!
But we would also have to make sure that we get others that think WAAAAY different from us on the team as well. If we all think the same…some of us aren’t needed!
Big reason that I like this forum…many different ways of thinking and running a business. Take new thoughts, try them out, see if they work…repeat…repeat…repeat…
Jay and Ryanne: Loved listening to the Podcast yesterday on the drive back from Montana. It was like old times, as I used to listen to you guys a lot on the road before I left my last job.
I’m way behind in posting numbers, will try to get to it tonight. I have the contract gig today and tomorrow, have to do a pickup on the OTHER contract gig, and mostly…get ready for a multi-day hike. I’m hiking the first 5 segments of the Colorado Trail starting 0’Dark Thirty on Thursday morning, planning to get to Kenosha Pass to be picked up on Sunday, then spending Monday with some friends in Breckenridge. This is a multi-day test to see how I’m looking before I do the full trail next summer.
Will post numbers ASAP. I know our September is up YOY by about 15% or so. Last week started really slow on sales, but was solid throughout the Labor Day weekend. We had 55 items to ship this morning from Thursday-Monday. I’m really hoping to see our projected growth start taking off this month…
For lawn chairs, look behind Frame and Picture shops. We have found boxes for them in the past and they worked great.
Doubly: Congrats on making the leap!
Our COBRA was very expensive when I went full time (like $1,200/mo), so we never used it. I went straight to paying on our own. Started at $600/mo, then with Obamacare, the company folded and we went to $700/mo, then that company folded and we were at $800/mo, then they folded. Now we are with Samaritan Ministries, and our family coverage is $500/mo.
Do your research, and you will find a good option.
Agree Mike. And Jay, that is how I have always seen business insurance work. It replaces the value of the inventory, not the selling price. If you can document the value of the labor that is in the inventory (the time you put into listing, photographing, etc. at a reasonable labor rate) you should be able to recover that as well.
No, you don’t get profit. But you get cash back to repurchase inventory and start over.
09/03/2018 at 9:14 am in reply to: Question on the Hassle Free returns and Supporting Photos on a Return #48289Love it Mike!
Mark: I think that the key is to just make new improvements as you go. Like you, I hate to touch things twice. When I first started the improvement path, I wanted a way that I could be the “troll in the cave”, cranking out photos and filling out a Listing Sheet with the data needed for the eBay listing. Then Veronica (or I) could take the photos and the listing sheets and list from anywhere. But then I noticed that I had to write the data and then TYPE the data a second time. Don’t like that.
So now when we do our listings, we have a laptop connected to SixBit in the Studio. Type it one time while handling it during photos (measurements, color, etc) and drop the photos in later. This is why for us, the Photography was best to outsource. He can work on his own time, at his own studio, doing a better job than we can, while we handle the items for listing. In my mind, the most efficient process for this business is that the person doing the listing has to have physical contact with the item. Otherwise, work is duplicated. The only caveat with that would be if all the data can be shown in the photos, or the item is new and can be looked up on the manufacturer’s web site.
Going forward, when we get a lister, they will work at the house. Although, I have a process where we drop the items off to the lister, they connect to SixBit to create the listing, then drop the items off to the photographer, he puts in the photos and shipping weight, and he drops off to us for storage and we price and submit the final listing. That way the other people can work on their own time, don’t have to be at our house, and we keep cranking…
Mike: Completely agree. We have a little bit of “knowledge” in our pricing. What I love this year is using Google Remote Desktop so that I can get to SixBit from anywhere. We had a couple of items I wanted to work on while here in Montana, and I could do that on my laptop just using Google Remote Desktop to connect to my computer in Colorado. So even though SixBit isn’t in the cloud, I can do work from anywhere. I’m thinking of having our photographer do that with the photos as well. When he is done, he can drop them in the listing (as well as the weight of the item).
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