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UPDATE!
Glitch is still there however it is only on my item that has calculated priority shipping with International Location Exclusions. Keep in mind there is no exclusion for the US locations.
The items that I have priority shipping on with no exclusions work fine. However, if I want to keep this setting then locations that I don’t want to ship to can purchase. So I’ve decided to use this business policy and cancel any orders from unwanted locations.
If you want to know why I’m not using a flat rate, well I don’t want to lose my shirt with the price hikes. 🙂
I hope that makes sense.
@craig-rex I have thought about changing the calculated shipping. I agree that that appears to be the issue. It will take me a while to do that but it may be the only solution at this point. I want to make sure I’m not shooting myself in the foot especially since the rates are increasing. I’m actually finding myself using UPS and Fedex more as well, but that is another talk show. I like your suggestions, thank you.
@MyCottage That is a good question about the offers going out to buyers before the fix? Not sure. We will see what happens today. I just sent out a poop load of really good offers this morning. So we will see how they come in. As for the cancellations, I made sure to put “Buywe asked to cancel” on everyone. I was thinking, and not sure, that eBay would still start side-eyeing my account because it is so many. I don’t believe my traffic has decreased or anything, so it may be ok, just annoying for me and a bit more work.Will keep you all updated.
@MyCottage I hate to tell you but this issue is not resolved. I just got another hit on an offer accepted. Nothing changed. Can you post the link to the discussion you got the information on it being corrected?
I hope it is indeed fixed. We shall see because this issue happened to me again this morning and I had to cancel the transaction. Thank so much for the update @MyCottage
I’m glad to hear and not glad at the same time that there is truly an issue. A FOUTH part of this issue is that the number of cancelations, I’m thinking will affect my account. That makes 10 cancellations for the month of September for me. Keep in mind 10 out of 24 cancellations for 18 months are all 10 for this September. That makes my account look crazy bad. However, I’m waiting to see if this gives me a defect rate when it updates. Right now it shows I’m at 0%.
I’m going to be calling at least once a week, have them put a note on my account, and keep sending offers. We shall see. I will keep you updated as well if I hear anything.
I only have dimensions on Priority Packages. In all instances, the orders were priority shipping. So far none were first class. Also, my shipping policy is calculated shipping for all priority packages. I don’t do any free shipping at all. This has affected my international shipping as well. I don’t have a lot of international shipping, but I know of one instance where this glitch was in full effect.
I’m thinking this is happening a lot and sellers are just not noticing it as much and kind of shoving it to the side. I’m getting so many messages that I could not ignore them.
Sonia that is kind of how I’ve been going about it, but I would like to be more strategic.
I agree with you that the summer is probably not the most optimal time to test. That is something I had not considered. Again all good points.
I guess I’m just reading too much into the change. The reason I asked is purely out of curiosity, but at the same time, I wanted to make sure all my bases were covered. For me, sometimes the requirements are not as straight forward as they seem.
Has something changed? Well, as I said I’ve never put the measurements in for anything but oversized items. Maybe my buyers have been getting charged a high rate because of this for the smaller items that are priority calculated shipping. I never thought of it that way.
You are correct that eBay doesn’t say we need to go through all the listing, but I was thinking that the shipping will show up even higher than before because of the new USPS policy. I could be wrong. And that is higher than the increase from January. I hope that makes sense.
Jay, I only entered the dimensions when I knew the items were oversized. Otherwise, I left the measurements blank. Then once someone purchased the items I would verify the weight only and print the label. As I said I use Shipstation and I’ve never been required to put in the dimensions. BUT I always made sure that the measurements were in for oversized items only so there would not be any discrepancies once it was shipped. I have been doing this since I started on eBay.
My concern is that now I will need to make sure even the smaller items that I’ve put calculated shipping on and that will not be a flat rate, will be charged a higher rate unless I put the measurements on the listing. I understand I have to do what is required. It’s just going to take me some time to get through the listing. Of course, I really should have started months ago.
That would be terrific. I excited to find out what the exact answer would be. No pressure of course. 😜
It’s all good Raoul. I agree with you on the fact that eBay may charge the maximum size which could be problematic for the buyer and a deterrent at the same time. I’m thinking buyers will see a crazy high shipping price for items that do not have the measurements within the listing. That sucks.
I know I have a lot of work to do. Yikes!
