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Is this happening to any of you?
You send an offer or accept one…
The buyer gets a message that states “seller does not ship to your location”
I’m getting tons of messages from buyers. Keep in mind all my settings are good.
The workaround is to send a message to customers that they can pay once you send the invoice.
If the buyer contacts you, you can have them make the purchase and send an invoice. However, the SECOND part of this glitch is that the shipping amount is not shown to the buyer. The seller has to calculate it and add it to the invoice. I’ve found you can only add the shipping amount to USPS. It will not let me add any other shipping carrier amount. The THIRD part of this glitch is that buyers will cancel at this point because they believe the item will ship for free because it did not display in the first place. I have had tons of these this month. I’ve had to cancel more transactions this month than I’ve had to process within the 3 years I’ve been on eBay. You bet there are buyers who are walking away from your items. Of course, I’d like to blame my slow sales on this, but there is no way to prove it. Also, I feel like talking to a customer rep in India who tells you it is the buyer or your settings is not helpful whatsoever.
This is more work on the sellers part especially since I need to send invoices for every accepted offer immediately which can not be done on mobile…unless I’m missing something.
I figure that this has been going on for a while and it took me a loooooog time to find information about it. Of course, eBay has been keeping a wrap on this. I was really surprised no one on Youtube was talking about it. Now the jig is up and the Auction Professor posted a video about it about a week ago. Personally, I don’t think it will be fixed, and that makes me sad and at a loss as to where to go from here.
This is so random. No correlation as to if this has to do with zip codes or what or maybe even connected to the managed payments system. Also, I’ve had this happen to no offer purchase attempts.
eBay has confirmed that is a known glitch and they are working on it. You know the standard. Whenever I call, I have to educate the rep to go look at the know issues. That is a bit ridiculous I have to say. But I’m always polite about it.
I’m not whining and complaining. I can see that this is a terrible glitch going into the 4th quarter. It seems that my account is getting hit hard.
Your thoughts….
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Very strange indeed. I had notice a glitch with the global shipping program. If my listing did not have package size indicated in the listing (even if shipping was free) – international buyers would be told to contact me to calculate shipping.
Curious if you are entering the box dimensions in your listings?
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I only have dimensions on Priority Packages. In all instances, the orders were priority shipping. So far none were first class. Also, my shipping policy is calculated shipping for all priority packages. I don’t do any free shipping at all. This has affected my international shipping as well. I don’t have a lot of international shipping, but I know of one instance where this glitch was in full effect.
I’m thinking this is happening a lot and sellers are just not noticing it as much and kind of shoving it to the side. I’m getting so many messages that I could not ignore them.
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Oh yes, this one is what ebay refers to as a “known issue”…Better Half and I have both been trying to get ebay to understand just how damaging this is, especially since many sellers are probably sending out offers and simply hearing nothing from their buyers. Not every buyer is going to ask “Why won’t you ship to me?” So, sellers are throwing away offers without knowing there’s a problem, buyers are probably angry because sellers won’t ship to them, and ebay really does not seem to be making this a priority…. I’ve been testing this back and forth with Better Half, and the last few offers we sent each other came through OK, so I was hoping maybe it was fixed…..but it seems like it might be what ebay calls an “intermittent” problem…..but that means that, until ebay announces there is a definite fix, I am gambling every time I send an offer. I’ve been begging ebay to post an Announcement so sellers are made aware of this, but that has fallen on deaf ears. This is one of the few useful tools ebay provided in the last year or so, and here we are, Q4 launches tomorrow, and we can’t be sure it is even working,
You can add a note when you send an offer, and I’m adding this: PLEASE NOTE: If you are in the US, and this message states “This item does not ship to you”—that statement is incorrect, it is an ebay glitch. I ship to anywhere in the US. You should be able to accept this offer without any problem. Please contact me if you do encounter a problem.”
You are right, this is a mess, and it is not your fault or my fault….this time, the fault is 100% ebay’s. I’m hoping we will hear back from them soon, but so far, the silence has been deafening.
If I hear any news, I’ll report back here.
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I’m glad to hear and not glad at the same time that there is truly an issue. A FOUTH part of this issue is that the number of cancelations, I’m thinking will affect my account. That makes 10 cancellations for the month of September for me. Keep in mind 10 out of 24 cancellations for 18 months are all 10 for this September. That makes my account look crazy bad. However, I’m waiting to see if this gives me a defect rate when it updates. Right now it shows I’m at 0%.
I’m going to be calling at least once a week, have them put a note on my account, and keep sending offers. We shall see. I will keep you updated as well if I hear anything.
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Hi, ebay posted this today to a discussion thread about this issue. Looks like it IS fixed now. IF you continue to see any indication of a problem, tag me here and I’ll see what I can figure out. :
“Ok @dhbookds, I have great news! That was an employee and we’re working with them to get them a posting ID that verifies they’re an employee. They were just excited to let everyone know a fix had been found.
The best part, is that they did in fact implement a fix!!! There’s still a chance a buyer will see a heads up, but it should only be for someone who really doesn’t meet the sellers requirements. There is talk of changing the message as well, so if something similar were to happen going forward, a potential buyer wouldn’t be “scared” off and not accept the offer when they could accept it.
I’m happy this has been resolved and I’m sorry again about any confusion in that other thread!”
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I hope it is indeed fixed. We shall see because this issue happened to me again this morning and I had to cancel the transaction. Thank so much for the update @MyCottage
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@MyCottage I hate to tell you but this issue is not resolved. I just got another hit on an offer accepted. Nothing changed. Can you post the link to the discussion you got the information on it being corrected?
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@LizforADay This is the thread. It starts out on another matter, but read it to the end and you’ll see where I got the quote. I’m sorry you are still running into a problem with this. By all means post to the thread, and , if possible, include a screen shot (with buyer ID blacked out if you can)…ebay needs to know this is NOT fixed.
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Here is a recent article which confirms your exact glitch.
I have two suggestions, based more in my experience with eBay glitches than this specific problem which has not affected me.
The first idea is to end your items and sell similar. Sell similar (rather than relist) gives your items a new item number. If the glitch is connected to items listed over x days, this will resolve your problem (at least temporarily). I had an issue a few years ago with old listings disappearing and this was how a helpful eBay rep helped identify the problem and eventually how we resolved it.
The second idea is to switch your shipping policies from calculated to flat rate. I suggest this because all of my listings are flat rate shipping, and I’ve never experienced this problem. So that indicates to me the calculated shipping may be part of what’s causing the glitch. This is obviously much more labor intensive than my first suggestion. I only bring it up because I think it would still be worth a try compared to sending and receiving all those messages with buyers, particularly because for every buyer that’s messaging you, there are probably as many (or more) who see the “seller does not ship to you” message and give up. I know I probably would as a buyer.
Sorry you’re going through this and please keep us updated. I’m confident that the collective wisdom of this community can help you figure out a workaround if my suggestions don’t work and your problems persist.
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@craig-rex I have thought about changing the calculated shipping. I agree that that appears to be the issue. It will take me a while to do that but it may be the only solution at this point. I want to make sure I’m not shooting myself in the foot especially since the rates are increasing. I’m actually finding myself using UPS and Fedex more as well, but that is another talk show. I like your suggestions, thank you.
@MyCottage That is a good question about the offers going out to buyers before the fix? Not sure. We will see what happens today. I just sent out a poop load of really good offers this morning. So we will see how they come in. As for the cancellations, I made sure to put “Buywe asked to cancel” on everyone. I was thinking, and not sure, that eBay would still start side-eyeing my account because it is so many. I don’t believe my traffic has decreased or anything, so it may be ok, just annoying for me and a bit more work.Will keep you all updated.
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@LizForADay Any update on this situation? One thing I wondered, you mentioned hearing from buyers recently about the problem, but could your offer to those buyers have gone out BEFORE the fix?
About your cancellations: I’m not 100% positive, but I’m pretty sure if , when you cancelled the sales, you chose “buyer requested cancel”, your account should be fine. But yes, keep an eye on it. Too many SELLER INITIATED cancels spell trouble, ebay basically views them 9rightly or wrongly) as Out of Stock cancels, and ebay does not tolerate those very well….
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UPDATE!
Glitch is still there however it is only on my item that has calculated priority shipping with International Location Exclusions. Keep in mind there is no exclusion for the US locations.
The items that I have priority shipping on with no exclusions work fine. However, if I want to keep this setting then locations that I don’t want to ship to can purchase. So I’ve decided to use this business policy and cancel any orders from unwanted locations.
If you want to know why I’m not using a flat rate, well I don’t want to lose my shirt with the price hikes. 🙂
I hope that makes sense.
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