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Everything about your response made me feel better about this situation. Thank you Jay!
I just want to add that the buyer clearly states in his message through Ebay to me that the translator is working, that he’d like to reverse the refund and pay me for the item. I feel like the Ebay rep should have the capability to cancel or reverse the refund after reading the buyer’s messages to me but the Ebay rep says that he doesn’t!
Darn it….the Anchor Rep sounded confident that it would work. You might be right, we should try again in the morning. In the meantime I’ve been recovering my missing photos from the Google cache but some of them are starting to go missing from there too.
Hey! I just got off the phone with Anchor Support. They said that you can add any random photo to an affected listing and when you revise it all of the missing photos should auto populate. I’m away from home right now so I can’t test this to see if it works. Also the rep did not even hesitate to waive my next month anchor store subscription fee ($299.95) when I asked. I hope that this helps!
That is exactly what is happening to me right now! Some of my listings now have one photo and for those I am unable to recover the photos on Google cache
That is so incredibly thoughtful and generous of you Sigilini! I’m going to wait it out for now and hope that Ebay is able to recover the photos. If not then I think that I’ll revise them so that I have one photo at least!
I think it’s a great way to recover the photos for someone who has a lot less listings though
I’ve started doing that but it’s taking too long…I have a total of about 800 listings to go through. I recovered about 20 of my listings that way. I think that it took around an hour. Plus the caches had already updated in google for a few of the listings and the photos were gone
What do you guys think about revising the affected listings so that there’s at least one photo? If Ebay does find a way to restore the missing photos, do you think that this would affect Ebay’s ability to restore them down the road?
All of my good till cancelled listings have been renewing with all of their photos both yesterday and today. It’s just the ones from a few days ago that I’m having troubles with
I just got off the phone with an Anchor Support rep. He basically said that they’re aware that it’s a major issue and that they’re actively working on it. Then he said “the honest answer is that we don’t know if the photos can be recovered or not” and to call back on Wednesday when they’ll hopefully have more answers.
I have over 600 listings with missing photos and about 200 listings with only 1 photo. I have a sixbit account and was successfully revising my affected listings to recover the photos. I recovered about 60 of my listings but then sixbit must have automatically synced itself with my ebay store and now all of the photos are missing in sixbit as well 🙁
