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Worth a shot. Just be prepared to make multiple calls if needed. Non-Anchor support isn’t even remotely interested in helping during situations like this. They’ll say just about anything to get you off the phone (“We’ll look into it and call you back!”, etc, then never do it.) I had someone leave feedback implying I didn’t accept returns (I do) and eBay refused to remove it on the grounds that the buyer was probably upset about something else and was just being mean.
eBay was supposed to implement tools this year to help you fight INADs and negative feedback by taking your overall performance/feedback history into account, but they never officially announced anything.
Pretend you’re a customer and search for your own items. If they show up, they aren’t hidden.
OK, I’ve shipped and been fine also, but my question explicitly regards what happens when it doesn’t go well. Having red flags/context clues is a different issue entirely.
I’m looking for examples or first-hand accounts of eBay/PayPal stepping in and enforcing seller protection after a change of address was requested via messages.
I think I just lost a few IQ points browsing ResellerRealityCheck. One of the posts is “This person COMPLAINS about their pregnancy but uploaded a video THREE DAYS AGO where you could see mozzarella sticks in the background! Bad diet EXPOSED.” Who has time for this?
Non-Anchor customer service is abysmal. My confidence in eBay having my back when things go sideways is basically non-existent.
I called to get feedback removed that claimed I didn’t offer returns. I had 30 day free returns enabled and figured I could call up support and have it removed in minutes. Wrong. The CSR told me the buyer was just trying to antagonize me into messaging them because they couldn’t find the “Contact seller” button on the site (????????). I asked to speak to a different rep who ended up giving me the same line. Neither would disclose how they knew this about the buyer and insisted I keep trying to contact them via message, phone, or email to find the “real” reason they were upset.
Here I am bending over backwards to meet all these crazy requirements for TRS for the 1 in 100 chance I have to actually ask for help in return, then when I actually need it, nobody has my back. What’s the incentive to do all this extra work, then?
Yesterday I got a message that said, “I’ll take this for $25. Send offer, please.”
Aren’t there people here in Managed Payments? Is the same thing happening to them?
I’m sure they’re aware of it (I hope?) Last time I called with a problem they had to get an actual programmer on the phone to explain what had gone wrong, so I take it they’re pretty scrappy in their approach to fixing problems and probably just need more time.
My theory is that PayPal has stripped this information for privacy reasons and now a deal has to be worked out between GoDaddy and whoever.
Starting a few weeks ago, all of my PayPal-related info loses the “name” category when it gets imported to GoDaddy. Super annoying. Previously it was able to tell that certain charges were inventory costs, now everything just gets dumped to “Unknown” and I have to sort it out once or twice a week by cross-checking with PayPal.
Good score!
Low-end parts that aren’t worth selling can go to http://boardsort.com/
Metal bits (case, etc) go to the scrap yard and you’ll get the going rate for whatever that stuff is.
I once received a heavy piece of equipment that was entirely packed with Padded Flat Rate mailers. After that, I knew the days of free supplies were limited.
This is on point. Negative though ruts are pervasive on most other reselling forums – just read the comments on your average reselling YT video and you’ll be convinced that eBay is actively trying to force every seller off the platform for some asinine, undocumented reason. Thankfully when the same kind of topics are discussed here, there’s some reasoning behind it or an attempt to prove it via some method. I appreciate that.
As others have said, trying to beat the system is not worth the effort. Sales come and go. I had a $1k weeks followed by a $300 week, but my confidence in the platform remained the same throughout. I trust the process.
Craigslist Hunter – arguably one of the most successful eBay sellers that still falls under the “scavenger” umbrella – said that the move to GTC killed his sales. His strategy beforehand was to start at the minimum BIN time (7 days?) and then work his way up until finally hitting GTC. He said most items sold before hitting GTC.
Here’s the video: https://www.youtube.com/watch?v=KoUwEd0FiJY
His solution – as you discovered – was to manually end listings and relist them. Problem solved.
However, other sellers have taken the same route of massively canceling and relisting items only to see a very minuscule bump in sales. When I did so it had almost zero effect and I haven’t entertained the idea since.
Obviously it’s about what you’re selling and how you’re going about it. I’m still a firm believer in best price + best shipping always winning out, but if you’re selling in cluttered categories with a lot of closely-priced competition, then something as simple as having a “fresh” listing can be huge.
If I want $300 for something, I’ll list for $350-$375 and start working the price down as time goes on. I stop lowering the price once I’m able to send offers, after which I do about 2 rounds of offers (low, then lower) before going back to lowering the price, sending offers again, and so on. When I hit my low threshold (ideal price + $xx), I stop micro-managing it and let it sit, continuing to sending offers for my ideal price. I’ve been doing this with great success for the last few months.
I don’t understand the logic in listing multiple hundreds of dollars over your target price. I know some antique dealers who do that, but that’s all in-person haggling and part of the experience to some degree (as I understand it.)
I see best offer as a way to get 10% off an item, not 50%.
