Forum Replies Created
11/27/2020 at 11:23 am in reply to: Did ebay stop including sales tax in our sales numbers? #83748
I had not checked out the Performance area of the site yet but that is great. At a glance, I’m seeing almost all the numbers I need for a given month. The only thing I’m unclear on is how they account for returns and refunds but I can get some of that info from the returns area under “manage all orders”. Thanks!!11/24/2020 at 2:57 pm in reply to: Did ebay stop including sales tax in our sales numbers? #83670
In summation: It appears that, for some portion of this year, Ebay was reporting sales tax as a portion of our sales. If anyone can shed some light on how they account for that it would be great! I remember in a past podcast there was a discussion of how to make sure that you don’t report sales tax in your sales and I’ve been trying to stay on top of this but it isn’t easy when Ebay changes things up without letting us know.11/24/2020 at 2:34 pm in reply to: Did ebay stop including sales tax in our sales numbers? #83669
When you go to the new “payments’ area, and then to the “reports” page, you can select a date range and get a in-depth breakdown for the last month. In September, many (but not all) of the transactions showed sales tax that had been collected. I believe that these taxes were included in the “Grand Total” number that you can access on the “Manage all orders” page. That seems to have changed in October’s numbers.
It’s pretty important to know if our monthly sales include taxes collected by Ebay, because if we don’t subtract them out, then we are paying taxes on income that we didn’t actually receive. It would be nice if Ebay sent us a simple breakdown so that we knew exactly how much we made in sales, how much we paid in shipping, etc. Maybe I’m overcomplicating things? Who knows.11/24/2020 at 2:28 pm in reply to: Did ebay stop including sales tax in our sales numbers? #83667
I see what you mean there. So they are definitely still charging tax but if I’m correct, they stopped including the tax in our grand total sales for the month (unless it’s an in-state sale.) I get the grand total number by clicking the little blue “i” following the “results” near the top of the “manage all orders” page.11/24/2020 at 2:23 pm in reply to: Scavenger Life Episode 489: Business = Resource Management Video Game #83665
Regarding the big shipping charge correction- I had a weird overcharge this last week as well, far outside the normal $1-3 charge or refund we occasionally see. I used a standard size box that I get from Ebay, 16x12x8, with one dress inside. So, nothing that would make the box bulge out. If it was one inch larger in any direction it would incur the dreaded “balloon rate” for larger boxes.
We got an email after shipping the package saying that the measurements came in at 16.8x12x8 and thus we owed another $18. I sent an appeal to the link included in the email. Hopefully this is just a temporary kink in the system that gets worked out quickly. I’m glad to hear that it wasn’t just me experiencing this!11/24/2020 at 2:15 pm in reply to: Did ebay stop including sales tax in our sales numbers? #83663
First off, thanks for always being so quick to respond to comments on the forum. I don’t know how you do it!
How do you access your sales numbers? I go to the “see all orders” section of the seller hub and look up the item total and grand total for the last month. My understanding was that the grand total included sales tax charged. They certainly appeared to be included and they were itemized in the CSV for September. (I get the monthly report from the reports are in the new payments section.) But the only sales tax included in the CSV were for the one in-state sale. So I assume that they are still charging sales tax but leaving that out of our sales numbers. I’m glad they did this, if that’s the case.10/23/2020 at 12:03 pm in reply to: Shipping page defaults to a more expensive method of shipping. #82762
Does anyone know if we can totally eliminate shipping services that we don’t use from our account? We only offer USPS on our listings but that hasn’t stopped Ebay from making Fedex or UPS the default option on many of our sales. I thought that, at one time, we had to opt in to even use those carriers. Maybe they stopped that, I can’t recall.
Here is my unfounded theory: Maybe that want to push more people into using the “reply with offer” feature. You have to select that or actually pull up the listing to see what the price is.
I hate to sound like too much of an ingrate because sending offers has been a great feature. I just wish it went further. Many people still have this perception of eBay sellers as being slightly unreliable/unprofessional or not completely trustworthy. So when I can’t lay out all the numbers in front of them pre-sale, and instead ask them to rely on me for a shipping refund, it doesn’t always go over well. It’s so frustrating when a multi item deal fizzles out.
I just wanted to chip in on the subject of withholding money from a customer’s account when they accept an offer- one of the things that I like about sending offers is the fact that customers can accept multiple offers from us and then we can send an invoice with the correct combined shipping amount. Ebay’s calculated combined international shipping can be laughably high sometimes. Often, a customer will balk when asked to pay the combined shipping amount that ebay has calculated and then rely on us to send a refund. And for some reason, most customers have a hard time accessing the feature that allows them to take the buy it now option on multiple items and then request the total from the seller. I’m worried that requiring upfront payment would make combined shipments look more expensive than they should be, since we refund shipping overpayment.
I REALLY REALLY wish that Ebay had a feature that allowed sellers to send multi-item offers to customers, with a discount option, and with our combined shipping amount included. We had a customer in Japan recently who had to send us 41 separate messages so that we could send him offers with an appx. 20% discount on all of them. It’s just such a clunky way to do things. It would be inconvenient if an item sells before the customer accepts the group offer but there are ways to deal with that- the offer could delete that item and they could still accept it as is, or you could send a new offer with the sold item removed, etc.08/20/2020 at 12:41 pm in reply to: Anyone else having their international packages undercharged by Ebay? #80860
That’s interesting. I will admit, I’m still a little puzzled as to how combined shipping works. We offer it but I’ve looked at sales where it appears that Ebay adds all the combined shipping prices on each individual item instead of using the max estimated weight. I have had a lot of customers balk when we tell them they can pay the full price and we will refund the difference.08/17/2020 at 5:27 pm in reply to: Anyone else having their international packages undercharged by Ebay? #80768
I’m sure she would notice if it was happening to you! Hopefully it’s rare. My employees do most of my shipping as well so I don’t have a great handle on how much it’s been happening but I’ve definitely seen weird little anomalies 3-4 times in the last month or so. I’ve been letting it slide but today I finally called customer service about it and they acknowledged that something is wrong with their shipping system.08/17/2020 at 5:16 pm in reply to: Anyone else having their international packages undercharged by Ebay? #80766
We have just started adding the DHL (AKA Ebay Int’l Standard Delivery) option onto some of our listings- and yes, in the case of the package to Japan, we had that option on the listing and they selected it. They bought the two items and ebay combined the shipping price. When we went to ship, we noticed that they had paid less than the cost of the label somehow.
I just got off the phone with Ebay customer service and they said that their shipping system has some outdated information and hasn’t been updated. They said that it’s being worked on and they are putting in a work ticket for someone to take a look at my account. I’ve had very mixed results when they tell me this and I assume it’s just something they say to make people feel better. They also said that until things are fixed, you just have to send a Paypal invoice for the rest of the shipping. I have no idea how you do that without looking like a greedy scam artist. We just removed the DHL option from a bunch of listings instead.
No matter what brand you get, I highly recommend considering 3 inch tape over the more common 2 inch. If you’re wrapping large boxes it goes a lot faster. I use a Uline dispenser which you can find pretty easily on Ebay and I get cheap tape from Amazon. I also have a generic dispenser but Uline works a lot better. I actually prefer the cheaper tape over the thicker tape such as Scotch. It’s stronger but it doesn’t adhere to the boxes quite as well.08/17/2020 at 4:09 pm in reply to: USPS mail carrier accidentally stole my Fedex delivery #80760
Did you know that if the USPS accidentally takes a package intended for another carrier, they still have to complete the delivery? I learned that when our postal carrier took a Fedex box a while back.