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This really boils down to how much you need the money, and if you think you can realistically sell it for the offered prices by those random ebay members. The guy that bought it for 35 obviously knows that he’s getting a good deal. He obviously had a search out for that item that triggered. Who knows if he would’ve paid a higher price? The guy could even be another reseller that’s going to turn around and flip it as soon as he receives it. Who knows? I would just go along with your gut on this. Most people are understanding when it comes to errors like this, intentional or not.
Thank you for this advice! I also have a niche store that has a lot of repeat customers & multiple item orders, many of which are international. I do not offer the Global Shipping Program for any items in the store.
I had a customer last week in the UK attempt to purchase 2 items. They asked about combined shipping, and I said they could ship for the same rate as 1. I asked for them to send a request for invoice prior to paying with Paypal in order to get the right shipping reflected before paying. They said they were not able to do so on their end.
They had clicked buy it now for both items. They were not just sitting in their shopping cart, waiting to pay for both items + both shipping rates. The Ebay system would just not allow them to buy both at the same time. I wasn’t sure if it was a glitch or if they were making a mistake somehow purchasing. They ended up buying both items individually, paying shipping twice. I had to go into Paypal to refund shipping for 1 item. It ended up working out, but it was really a hassle that Ebay wouldn’t allow the order to go through the way it should.
I will recommend this solution the next time it happens. Thank you!
Too late to edit. I just checked my seller dashboard, and Ebay has updated my tracking rate to 98.45%. Yay!
I’m really annoyed about the savings dropping on fees. It’s essentially a fee raise on those of us that have been good and playing by their rules. Oh, well. I’m going lose TRS anyway because I can only maintain a 90-94% shipping rate at all times in their system as it is. For some reason, it doesn’t take all of the tracking information. It has never actually worked correctly for me. I’ll still ship in the same time frame, but I’m not going to worry about TRS. At the end of the day, Ebay is still worth listing on.
I sell a number of magazines in Japanese. Depending on age, it might be easy to identify by ISBN. Please post photos of both the front and back covers.
The financial independence blogger lifestyle is a complete 180* from running an Ebay business. We have to understand what collectors like and involve ourselves with viewing and picking from thousands of tiny items on a weekly or monthly basis that might catch someone’s eye; they have to live lives like monks for the pursuit of monetary freedom. In order to best understand what collectors like, we have to think like collectors as we’re out & about looking for items. They have to completely detach themselves from the idea of anything additional in their lives, such as 1 meal out of schedule or a piece of clothing that is not necessary. It is such a strict regime to accomplish during the early part of one’s life and they seem so serious about it, that I wonder if they are really having fun? The strictest ones will not let 1 thing get out of place in order to meet their goal, or so they seem from their blogs.
My husband & I sell online full-time, and outside of saving for taxes/general savings/putting money back into inventory, we’re pretty easy-going about anything beyond that point. We’ll eat on a huge pot of rice & beans for several days, but then order something from Grubhub because we’re tired after working all day on listing, or other projects outside of listing. We’ll plan meals for 2 weeks, but then go somewhere for a day and blow a bunch on a movie, cab rides, food. We still manage to save a bit, but it might help that we’re kidless and living below our means. I guess we’re overall frugal, but not worried about the nitty gritty about being super dramatically frugal.
In this case, some very specific train collectible pamphlets that only needed cover scans. Collectors know what the content is and only need to see covers. Additional photographs or scans could potentially damage the pamphlets. I add a lot of details to the condition notes to make up for the lack of additional photos.
Most items I list get 2 photos. Others get 3-5+, while some only have 1. Those with 3-5 will sometimes take years to sell, while an item with 1 photo will sell in a day.
I’ve only had the chance to list 30 items so far this week, 20 with just 1 photo apiece. 5 of the listings with 1 photo sold within a day of listing.
I used to sell matchbooks years ago. Now, I just sell matchcovers sometimes. It really depends on the age and topics in terms of listing them individually, in smaller lots, or in very large lots. Depending on how old they are, you should at the very least separate out the girlie matchbooks and then list the others in 2 large lots.
If you could start a topic (maybe in the Identification forum?) with pictures of the matchbooks, including close-ups on what appear to be older(?) or more visually interesting appearing ones, if any, that you have, I could try to help identify time frames. Depending on how old they are, some of them might be worth listing individually, even the non-tiki ones. Some might do better in smaller lots, like you originally thought, like gas stations, or advertisements.
Thank you for your response, Jay! I haven’t had a chance to come back to this thread due to working & scavenging for Ebay/Amazon (yay, still busy in February! yeah!). I felt so bad once it started escalating downhill like that. I take responsibility for my part in it and am sorry. Hence, “please delete this thread.” I try to not get involved in flame wars like this – no one ever wins. I was still in the midst of frustration over the situation and just allowed myself to fall down that hole.
I was very appreciative of ebaymom stepping in to share her frustration as a buyer. I do think that this could be used as a learning experience, once the emotion is taken away from it. A learning experience as a seller, that is. Hearing the way my seller treated me, and how ebaymom’s negative seller overemphasized what she believed to be right really made me think about how I might be treating “suspicious” sounding customers. There’s always ways to improve the customer service aspect of things.
Luckily, today is a new day and I got some really nice new items to list on Ebay. Time to move on and ready those piles to list!
Good luck with your case! Have you opened up a return request yet, or is this just an exchange between you and the seller? I can’t even believe the attitude of some sellers – “I might take a return, or I might not.” Realistically, all sellers should maintain the same standards as TRS sellers – 30 day returns, no questions asked.
A lot of sellers have the belief that everything they do is 100% right, when in reality they do make mistakes and are not treating their customers fairly. The customer is not always wrong.
Here are the official results of my case:
eBay Customer Support has made a final decision.
We determined that the seller described the item accurately. Buyers can only get a refund if there’s something wrong with the item.
Final decision:
A refund won’t be issued for this case.If you’re not satisfied with this outcome, you can send us an appeal
If you’re unhappy with a decision on a case, you can appeal within 30 days of the case being closed.
You’ll need to provide new information in your appeal, which may include:
A copy of your police report
Photos showing the item doesn’t match the listing description
Tracking details showing the seller received your return
If you have new information like this and would like to appeal, select Call us.Since I have no new evidence other than the pictures originally provided, I am clearly stuck with it. C’est la vie. This has really put me off on buying anything on Ebay other than clothes, books, simple things. Shipping supplies. I will never buy an electronic item again. I feel like this has really shattered my faith in Ebay as a buying site overall.
I am especially perplexed by this case because it was “not as described.” I thought Ebay automatically issued returns for those cases? It was not like I selected “changed mind” or any other reason for a return.
If you actually read what I said in response, I did not actually say any of that out loud. I was trying to make sense out of what was happening once the call was done. It is obviously pointless to make sense of what reps say. Most of them are following a flow chart which defies logic a lot of the time. Hence, Jay’s advice to just call and call again until you get someone that actually understands what the problem is.
You do understand what the definition of “wit’s end” is, right? I was frustrated to a point beyond what any decent person can take when dealing with a problem that seems as if it should end one way, but instead goes into a completely different direction. I was exaggerating and thinking out loud to this extreme while conveying my emotions in the midst of the situation.
If I, as an experienced seller, am feeling this way, what do you think our customer base feels like when they are scammed and Ebay is not on their side? Do you think they will return to Ebay to purchase any items from us? No. They will move onto Amazon, Walmart, another big box store. They don’t have the time, money or patience to be treated this way.
But yeah, I’m “mentally ill” because I’ve been ripped off. OK, gotcha.
They’re called pussyhats, dear. If I had had the time, I would have gone and marched on Washington with them. Yes, marching did serve a purpose. Yes, you are talking with a leftist. Thanks for asking! I am not ashamed to be a feminist. None of that matters in this thread, but I guess you had to take your anger out on someone over what you do not like, and the closest person was me in this thread.
To be honest with you, the seller posted 9 photos of the item in the allotted slots, 4 of which included just the empty shipping box with my address on it posed in slightly different angles. I am intimidated by that. I brought it up to the rep, who did not acknowledge it. I’m sorry that I’m a woman who is intimidated by a male seller that knows he can get one up on a woman by doing that. I fell for a psychological trick.
As for the rep, he would not acknowledge any of my evidence or photographs at all. He would only read the seller’s words and would not acknowledge my photographs, my written communications or my spoken words out loud. I know what it is like to be eschewed on the basis of my voice alone. This was one of those cases. Don’t tell me that I am perceiving it wrong. You are just like the rep telling me that I received a brand new item when I received a used one.
