Forum Replies Created
Good luck with your case! Have you opened up a return request yet, or is this just an exchange between you and the seller? I can’t even believe the attitude of some sellers – “I might take a return, or I might not.” Realistically, all sellers should maintain the same standards as TRS sellers – 30 day returns, no questions asked.
A lot of sellers have the belief that everything they do is 100% right, when in reality they do make mistakes and are not treating their customers fairly. The customer is not always wrong.
Here are the official results of my case:
eBay Customer Support has made a final decision.
We determined that the seller described the item accurately. Buyers can only get a refund if there’s something wrong with the item.
A refund won’t be issued for this case.
If you’re not satisfied with this outcome, you can send us an appeal
If you’re unhappy with a decision on a case, you can appeal within 30 days of the case being closed.
You’ll need to provide new information in your appeal, which may include:
A copy of your police report
Photos showing the item doesn’t match the listing description
Tracking details showing the seller received your return
If you have new information like this and would like to appeal, select Call us.
Since I have no new evidence other than the pictures originally provided, I am clearly stuck with it. C’est la vie. This has really put me off on buying anything on Ebay other than clothes, books, simple things. Shipping supplies. I will never buy an electronic item again. I feel like this has really shattered my faith in Ebay as a buying site overall.
I am especially perplexed by this case because it was “not as described.” I thought Ebay automatically issued returns for those cases? It was not like I selected “changed mind” or any other reason for a return.
Please delete this thread.
If you actually read what I said in response, I did not actually say any of that out loud. I was trying to make sense out of what was happening once the call was done. It is obviously pointless to make sense of what reps say. Most of them are following a flow chart which defies logic a lot of the time. Hence, Jay’s advice to just call and call again until you get someone that actually understands what the problem is.
You do understand what the definition of “wit’s end” is, right? I was frustrated to a point beyond what any decent person can take when dealing with a problem that seems as if it should end one way, but instead goes into a completely different direction. I was exaggerating and thinking out loud to this extreme while conveying my emotions in the midst of the situation.
If I, as an experienced seller, am feeling this way, what do you think our customer base feels like when they are scammed and Ebay is not on their side? Do you think they will return to Ebay to purchase any items from us? No. They will move onto Amazon, Walmart, another big box store. They don’t have the time, money or patience to be treated this way.
But yeah, I’m “mentally ill” because I’ve been ripped off. OK, gotcha.
They’re called pussyhats, dear. If I had had the time, I would have gone and marched on Washington with them. Yes, marching did serve a purpose. Yes, you are talking with a leftist. Thanks for asking! I am not ashamed to be a feminist. None of that matters in this thread, but I guess you had to take your anger out on someone over what you do not like, and the closest person was me in this thread.
To be honest with you, the seller posted 9 photos of the item in the allotted slots, 4 of which included just the empty shipping box with my address on it posed in slightly different angles. I am intimidated by that. I brought it up to the rep, who did not acknowledge it. I’m sorry that I’m a woman who is intimidated by a male seller that knows he can get one up on a woman by doing that. I fell for a psychological trick.
As for the rep, he would not acknowledge any of my evidence or photographs at all. He would only read the seller’s words and would not acknowledge my photographs, my written communications or my spoken words out loud. I know what it is like to be eschewed on the basis of my voice alone. This was one of those cases. Don’t tell me that I am perceiving it wrong. You are just like the rep telling me that I received a brand new item when I received a used one.
Hopefully tomorrow will result in a sane rep that can understand the problem for what it is. It seems like such a huge waste of money on Ebay’s part to have such bad reps that people need to keep on calling in order to solve small problems that should be resolved after the first call.
- This reply was modified 3 years, 9 months ago by almasty.
First off, thank you for your response!
Yeah, I didn’t actually say that out loud during the course of the phone call. It was more of me reflecting upon it after the call, like “oh my, he didn’t take a word of what I said seriously because of my voice.”
“calmly state that you acknowledge the scanner was removed from the box for photographs, BUT the item is stained and has signs of use, and that you can furnish proof of the prior use, which is contrary to how the item was advertised.”
Yeah, I pretty much did this during the course of the call in a scattered way, but it continued to go downhill no matter how much I said to look at the evidence. I will use the way you pieced it together verbatim from the beginning to see if that works.
I actually did start off the call in a calm and unemotional manner, but the constant nay-saying to all my points did drag me down a bit. I still ended the call in a nice, professional manner.
I only need a program to list. That’s it. I prefer to do everything else in Ebay Selling Manager Pro. It just seems like too many additional steps to go to an offsite program for everything else. I used to use the basic level of Ebay Blackthorne for many years, but they got rid of it a couple of years ago. I tried to use SixBit, but it would never open on my computer.
I currently use AuctionWizard2000. It is only $50 a year. 1 license per computer. Windows only. Much cheaper than Blackthorne ever was, or Sixbit.
If I ever hired an employee, I would purchase another license for another computer and have them list directly through it. That way, they wouldn’t have to have access to my Ebay account at all.
I can quickly create 20+ listings at a time, leave the room to do something else while they upload to Ebay, come back, create more. No waiting on individual Ebay listing pages for pictures to load, fail, re-load, while something else goes wrong.
That’s not to say that AuctionWizard doesn’t get wonky. It sometimes spits out weird errors. Depending on your internet connection, it sometimes stalls on uploading. Still, quite a bargain for $50 a year.01/26/2017 at 10:07 am in reply to: Sellers blocking you on Ebay for mistakes they make #11210
I contacted the seller yesterday and he said that i wasn’t on block. He asked if i had received an unpaid buyer strike recently. I said no. He says that they automatically block buyers that receive strikes. I don’t know if he had blocked me and then nicely lied about it, or if there is an ebay glitch. I do know that something blocked me because esnipe gave that as the cause for a rejected bid. Ah, well.01/26/2017 at 9:49 am in reply to: Scavenger Life Episode 294: Finding the Valuable Caches and Going All In #11209
I am so conflicted about caches. It is nice to find a batch of something that will be easy to list because all you have to do is duplicate listings. Easy, right? Well, not if you sell online full-time and continue sourcing around your cache. You’ll find you still have unlisted portionsof your hoard a year or more later. Caches are the number 1 source of death piles in my household.
I went a whole week without buying stock, only breaking it when I spent $14 yesterday. I am now considering thrifting again tomorrow, and going to an estate sale on Saturday. It is a slippery slope once you start buying again 🙁
I have been listing at least 1-10 items each day, sometimes 20+, sometimes 0. Still, I can see the new items already piling up and I need to process those right away in order to justify any new purchases.
Considering the amount of money they’re getting from us anchor store suckers, I doubt it will go free at any point. Maybe in 5-10 years they’ll come to their senses and make it unlimited $40 a month to compete with Amazon, but I doubt it will even get to that point.
I still think it’s nuts that they cap anchor stores at 10,000 listings for the amount being paid. It should be at least 15,000-20,000 listings for anchor stores. There also needs to be a store level beyond anchor store. Anchor Store Plus. If you are willing to pay $350-400 a month for a store level above anchor store, that should be unlimited listings.
Anchor stores in Australia are currently $370 USD a month and provide unlimited listings.
I’m currently on month #2 of limited buying for Ebay. We’re already 10 days into January, and I’ve only spent $16 on stock so far this month! Starting to feel the anxiousness about buying wither away…if I really want to buy something, I just look at my death piles and think “nope!” It feels just as good to open up old boxes of items and sort through them. It is like buying them again for a second time.
I’m hoping to continue this for the rest of the year. It will have to be really good to have me spend a bunch of $$$$ on something at this point, but I’m sort of not feeling it at this point. I’d rather save than spend.
Mexico and Central America in general only serve nescafe. I never understood it. The only place I remember getting a good cup of coffee was in some leftist cafe in Southern Mexico. Well, I guess some fancier restaurants had cappuccino, but overall it was just nescafe everywhere. I can’t really think of anywhere in Costa Rica that has good places to shop. The main mercado is full of flea market junk. The small towns by the water are typical beach towns. Ecotourism throughout the country. Not really a good place to go with the intention of resell.
I do the same as you, Thrifted Sister. I only tend to list postcards/small things when I am too busy on other tasks to focus on listing normal, larger items correctly. I can easily list 10-30 postcards in less than 30 minutes, and then move on with my day. I have also found that this helps maintain a normal rate of sales, and doesn’t lead to sales lulls. Listing is everything.