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Thanks for the responses.
Jay – you are correct, I think we would make more if we split them up. However, we are at a point where we just want to get these out of the door.
Sharyn – The best I could come up with was a crazy method very much in line with yours!! This may turn out to be the best option.
I am going to be away for 8 weeks and looking for solutions to this. Normally I switch my handling time but, as Jay says, you can only extend it as far as 30 days.
My understanding of vacation mode was that it only hid your listings from searches, so someone that had previously purchased from you could still buy an item, and you would get dinged for late shipment.
However, I looked at vacation mode again and it seems to have changed. The check box now reads:
“Keep people from buying your fixed price listings while you’re on vacation. Your auction style listings will still run as scheduled”
and the information link for this check box states:
“When you select to hide your fixed price listings, they will be hidden almost immediately (although this may take up to a few hours) from search and store pages. In addition, buyers will not be able to make purchases from the listings.”
This suggest to me that you can actually stop anyone from buying from your store so long as your items aren’t on auction.
Has anyone used vacation mode recently? And does it now actually prevent purchases, rather than just doing a bad job of hiding your listings?
Thank you for the responses. It is useful to get answers here, as I find Ebay support don’t always give correct information.
I did call Ebay as well and the answer they gave was:
Seller refunds cost of item plus original shipping to Ebay warehouse.
Ebay refunds the international element of the shipping.
Seller is responsible for return shipping cost.With hindsight I should of just refunded without asking for the item to be returned.
Thanks again!
In my experience it is better to create the drafts on your computer.
You can use your iphone app to upload the pictures directly to the listings or (as Mike suggests) take the pictures with your iphone, save to a service such as google drive, and upload to ebay from google drive using your computer.
If I am doing a large batch of listings I find Mike’s method quicker.Many thanks for the responses, it is useful to hear how other people are doing things. I think I need to mix up the order, and see what works best for me.
Thanks again!They just charge for packages they receive on your behalf. They act as a drop off point for Fedex and UPS, I’m not sure about USPS because I prefer to get my items scanned at the post office. Drop off service is free.
I think they are quite common along the border. Canadians that live close to the border can order stuff online from the US (as its often a lot cheaper than in Canada) and get it delivered to the shipping company. They then drive over the border to collect it.Hi Ryanne,
We print USPS labels from Ebay, but then I do stand in line at the post office so I can be sure the items are scanned in.
For returns we use a shipping company address in the US, they charge us USD 2.75 for each package they accept on our behalf. Our policy is for buyers to pay return shipping (unless of course we’re at fault) and they probably wouldn’t be too impressed if they had to pay international shipping rates for returns.
Hi Aberwine, at the moment Ebay is a relatively small part of our business. I generally take 5-10 packages per week over the border. I do have other reasons to visit the US, but would probably only make a couple of visits a month without Ebay.
We are hoping to grow our Ebay business (as you are) and if we can increase our sales, then the trips to the US will make even more sense.
You may find that if you offer shipping from the US your sales grow, and driving to the border could be worthwhile. Unfortunately, that doesn’t help if you move to Nova Scotia!We are Canadian selling almost exclusively to the US, and completely understand your frustration with Canada Post. We live around 1 hour from the border and I drive to the US every Monday to mail packages via USPS. We set our handling time to 5 business days during the week and switch it to 1 day over the weekend.
Its obviously time consuming and not ideal, but the difference in shipping costs makes it worthwhile. We set the item location, as the location in the US where we ship from. I think it probably helps for customers to know their order will be shipped from within the US, and it means we can use calculated shipping.
If you aren’t near the border, it may be better to focus on smaller items.Thanks again Ryanne for your help with this, and for all of the podcasts. We have learnt so much in the past year from Jay and yourself!
