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ELK GROVE VILLAGE IL DISTRIBUTION CENTER last tracked my shipment.
On reddit there are postings regarding packages not moving for weeks at a time. Here is one example…
“USPS sorting hubs that have a very high number of lost mail reports, or where packages get stuck for 2 weeks or more at a time, colloquially are referred to as “black holes”. If your mail gets through one on time and unscathed, consider yourself the luckiest man alive. You can have a package arriving 100% on time and even ahead of schedule, and then it gets sucked into a black hole and is never seen again, or gets delayed several weeks.
You will know a black hole hub when you see one because there will be hundreds upon hundreds of lost mail questions posted online tied to that particular hub, some going back to 2005 for the Jersey ones.”
Here is my latest experience…
Fountain FL 32438-2106
November 21, 2020, 12:42 pm
Departed Post Office
DELAFIELD, WI 53018
November 26, 2020, 11:00 am
Arrived at USPS Regional Origin Facility
ELK GROVE VILLAGE IL DISTRIBUTION CENTER
November 30, 2020
In Transit, Arriving Late
Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility
December 12, 2020
The buyer contacted me asking for a delivery update.01/06/2020 at 7:45 pm in reply to: Buyer says “I need to return the air chamber. It was the wrong item.” #72584
To follow up:
“A lot of people can’t be bothered making a return if someone doesn’t hold their hand through the process.”
This is very true.
I offered to accept the return. I had to walk the buyer through the return process. The buyer paid for the return shipping. I received the item and relisted it. I was able to sell it again for the original price. Ebay reversed the final value fee and paypal reversed all but $0.30 of the paypal fee. I was out the original medium flat rate USPS fee.
Thanks for your help!12/16/2019 at 3:15 pm in reply to: Buyer says “I need to return the air chamber. It was the wrong item.” #71746
So I wrote to the buyer…
New message to: trki2128
“I’m sorry to hear that. Was there an error in my listing? I try to describe my items accurately. What is the issue with the air chamber?”
The buyer’s reply…
“You were accurate in your description. I was incorrect in thinking that was what I needed. I wasn’t. The mattress is fine. I never inflated it.”
In the spirit of positive eBay karma I think I will refund the buyer their money even though my listing said no returns.
How do I initiate the process? Does eBay refund me the seller’s fees? Does paypal refund me the paypal fees?
I feel I should be reimbursed for all fees and shipping charges I incurred. The buyer should pay for return shipping and pay me back for all fees.
Thanks in advance for your thoughts.12/16/2019 at 10:06 am in reply to: Buyer says “I need to return the air chamber. It was the wrong item.” #71723
Thanks for your replies. I’ll contact the buyer.
What if the buyer returns a different item? Not the item you sold them but their defective one.
Swapping their item for your item?