12/15/2019 at 9:34 pm #71693
My listing stated no returns. I shipped the exact item that I listed. Do I have to accept the return?
Can buyers return items because “It was the wrong item”?
What are your suggestions?
“My apologies, but I need to return the air chamber. It was the wrong item. I’ve never had to return an item purchased on EBay. Where should I send the package and how long does the refund usually take to process? Thank you.”
The buyer has zero feedback.
Based in United States, trki2128 has been an eBay member since Dec 03, 2019
12/16/2019 at 1:41 am #71700CherylBParticipant
eBay and/or PayPal may make you take the return. You definitely will have to take the return if they say that it’s an INAD (Item Not As Described). I interrupt the wording “It was the wrong item.” to mean the buyer bought the wrong item. Most buyers would state that you sent the wrong item if that was what happened. However, the wording is not clear. If it’s an INAD you will have to take the return, refund the money and pay for shipping to the buyer and back to you. If the buyer bought the wrong item then if the buyer returns it the buyer should pay shipping both way. As to whether you will have to take the return if the buyer just bought the wrong item depends on eBay.
12/16/2019 at 9:05 am #71711debitendcreditsParticipant
- Location: Albuquerque, NM
I would write back to the buyer and ask for clarification. Politely ask them if there was an error in your listing. If they clarify and say the read the listing wrong, you can then politely inform them you don’t take returns as stated in your listing.
Th buyer can still file an “Item Not A Described” claim (and then you will be stuck taking the return), but they will have to figure that out for themselves.
A lot of people can’t be bothered making a return if someone doesn’t hold their hand through the process.
12/16/2019 at 10:06 am #71723
Thanks for your replies. I’ll contact the buyer.
What if the buyer returns a different item? Not the item you sold them but their defective one.
Swapping their item for your item?
12/16/2019 at 3:15 pm #71746
So I wrote to the buyer…
New message to: trki2128
“I’m sorry to hear that. Was there an error in my listing? I try to describe my items accurately. What is the issue with the air chamber?”
The buyer’s reply…
“You were accurate in your description. I was incorrect in thinking that was what I needed. I wasn’t. The mattress is fine. I never inflated it.”
In the spirit of positive eBay karma I think I will refund the buyer their money even though my listing said no returns.
How do I initiate the process? Does eBay refund me the seller’s fees? Does paypal refund me the paypal fees?
I feel I should be reimbursed for all fees and shipping charges I incurred. The buyer should pay for return shipping and pay me back for all fees.
Thanks in advance for your thoughts.
12/16/2019 at 8:28 pm #71758TemudginParticipant
- Location: Jacksonville FL
It’s good that you have evidence in the message that it was the buyer’s fault. But it’s a bad combination of clueless buyer and pricey item. You might regret trying to do them a favor to allow the return.
You do not initiate the process. The buyer has to initiate the return from their account and then you will receive notification. If they’re honest they’ll choose a reason for return for which they will have to pay for the return label. Then you can approve or deny the return UNLESS the buyer figures out to check the “item not as described” box in which case you have to accept it and you have to pay for return shipping or ebay will pull the money from you and you get a black mark on your seller account.
If they do the ebay return, you approve it, and they send it back, once you get the item back you refund their money and some of your fees will be returned but not your original shipping because you offer free shipping. The fact that you do not offer free returns limits your refund options. I don’t think you’ll have the option to send a partial refund, subtracting your shipping or whatever else you want.
So given their admission in the message, I would give a short, polite reply that your listing clearly states that you do not accept returns and that you’re unable to offer a return to them in this situation. Then give them the silent treatment and block them. If they figure out the process and attempt a return (which often never happens, as debitendcredits says above) you can take it from there depending on the reason they select.
There are other issues in the return process. I recommend you dig into the detailed ebay seller help pages that provide more detailed information. If it gets messy, call ebay customer service.
01/06/2020 at 7:45 pm #72584
To follow up:
“A lot of people can’t be bothered making a return if someone doesn’t hold their hand through the process.”
This is very true.
I offered to accept the return. I had to walk the buyer through the return process. The buyer paid for the return shipping. I received the item and relisted it. I was able to sell it again for the original price. Ebay reversed the final value fee and paypal reversed all but $0.30 of the paypal fee. I was out the original medium flat rate USPS fee.
Thanks for your help!
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