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In regards to shipping, I almost never find Parcel Select to be the cheaper option. Lately, since this whole blowup with USPS, I’m finding FedEx Home Delivery to be a cheaper option more and more, especially if it is a heavier/larger item. Today though I found it was cheaper for a not very heavy/smaller item. I was shipping a coffee carafe and it weighed 2.5 lbs. Since it is going from Utah to Virginia it was going to cost $15.94 for Priority shipping though USPS (wouldn’t fit in a flat rate box) but ended up being only $9.00 through FedEx Home Delivery, and the shipping timeframe was the same as USPS Priority.
On the podcast you guys mentioned a seller who gave you an offer on an item, you accepted and then he came back being angry about the shipping and whatnot. You mentioned how you just cancelled the sale, but didn’t mention if the buyer requested you to cancel it. I always thought you would get penalized if you cancelled a sale unless the buyer requested it.
I had a similar experience recently with a buyer and I really wanted to cancel the sale and would have had he asked me. Situation was that he gave me an offer on a vintage vase, which I accepted and then he never paid. After 2 days I sent him a payment reminder and then he messaged me about how the shipping was way too much (also going across the country). I ended up finding a cheaper shipping method through FedEx and he said that would work and to send him a new invoice and then he would pay. I sent him the new invoice and never heard back. Ended up opening up an unpaid item case after 3 days and he immediately payed. Sent the vase. After he got it he immediately opened up an INAD saying the vase had a chip in it and how if he would have known that he wouldn’t have put an offer on it and said how disappointed he was and he expects a full refund. The vase had a chip in the rim that was included in the description & photos of the listing. I of course had to accept the return and am currently waiting for it.
Anyway before opening up the unpaid item case I thought about just cancelling it since he had already proved to be untrustworthy, but have never done that before unless the customer requested it.
Thanks so much,
Julie v.
